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- Tasks: Lead the Reservations team, ensuring exceptional guest service and driving revenue targets.
- Company: Join Kimpton Fitzroy London, a luxury hotel blending historic charm with modern style.
- Benefits: Enjoy up to £40,000 salary, 31 days holiday, free meals, and worldwide hotel discounts.
- Why this job: Be part of a vibrant culture focused on heartfelt connections and personal growth.
- Qualifications: 2+ years in a supervisory reservations role; strong Opera PMS skills required.
- Other info: Open 365 days a year; flexible shifts available. Apply now to join our team!
The predicted salary is between 32000 - 40000 £ per year.
At Kimpton Fitzroy London, we are looking for a Reservations Manager to join our team. Kimpton Fitzroy London is an iconic 19th-century building which meets the London of today. Inside, contemporary interiors beckon the discerning traveller to settle in and stay a while. Kimpton Fitzroy Hotel is in the heart of Bloomsbury just a 2-minute walk from Russell Square tube station.
As a Reservations Manager, we will support you to:
- Be yourself - bringing the real you to work, with your unique personality.
- Lead yourself - we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections.
- Make it count - you matter, and we will provide you with all the tools you need in order to create personalised experiences for our guests every day!
We are seeking an experienced and proactive Reservations Manager to lead our Reservations team at our luxury hotel. In this key role, you will oversee daily operations, drive revenue and occupancy targets, and ensure exceptional guest service. As the main link between internal departments and external partners, you will manage performance, mentor the team, and maintain high service standards.
Key Responsibilities:
- Oversee the day-to-day operations of the Reservations team to ensure departmental efficiency.
- Be a champion of continuous improvement and support the hotel in its ELEVATE journey.
- Support the Director of Revenue in delivering overall commercial strategy, in line with company goals.
- Achieve and exceed budgeted targets for revenue, occupancy, and guest satisfaction.
- Develop and implement strategies to maximise room revenue and occupancy levels, including managing inventory, and implementing upselling and cross-selling initiatives.
- Support the Reservations team in prioritising reservation enquiries and ensuring that all communications are actioned within 24 hours.
- Handle Luxury and Lifestyle guest reservations, focusing on personalised service, detailed booking management, and ensuring a seamless booking experience.
- Lead, coach, mentor, and develop team members through performance management and training.
- Build and maintain strong working relationships with internal teams, external partners, and guests.
- Foster a customer-first culture, providing proactive solutions and maintaining a high standard of guest service.
- Utilise Opera PMS to manage and analyse reservation data, ensuring accuracy and timely updates.
To succeed as our Reservations Manager, you will need:
- Minimum of 2 years’ experience in a supervisory reservations role within a luxury hotel of similar size and standard.
- Strong proficiency in Opera Property Management System (PMS).
- Excellent communication, organisational, and problem-solving skills.
- Proven ability to lead and inspire a team in a fast-paced environment.
- High level of attention to detail and a guest-focused mindset.
We are committed to offer and provide our Reservations Manager with a competitive salary and a large range of benefits:
- Salary Up to £40,000 per annum plus service charge and great IHG perks!
- 31 days holiday each year, including bank holidays, increasing up to a maximum of 33 days (Pro Rated).
- Access to Wagestream, a financial wellbeing app.
- Free meals whilst on duty prepared by skilled chefs!
- Worldwide employee and friends & family hotel room discounts.
- Discounts off your supermarket shop, other shopping, and experiences through our portal!
- Food and Beverage discounts at the Fitz bar and Fitz Brasserie.
- Employee assistance programme 24/7 and employee healthcare plan.
- Season ticket loan.
- Life insurance.
- Regular sporting and social events.
- We’ll help you grow and develop you as an individual.
Kimpton Fitzroy London is all about providing a contemporary luxury hotel experience whilst building heartfelt human connections with guests and colleagues. We have been named ‘The plushest pet-friendly hotel,’ because our heartfelt connection does not end with humans, it is extended to our furry friends. Want to know more? Apply now as we would love to hear from you!
You are always welcome here! We are open 7 days a week 365 days a year and need people to work a range of shifts and days.
Please click ‘apply’ now! You must meet the legal requirements to work in the UK. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer.
Reservations Manager employer: IHG UK
Contact Detail:
IHG UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Manager
✨Tip Number 1
Familiarise yourself with the Opera Property Management System (PMS) as it's crucial for the Reservations Manager role. If you have experience with similar systems, be ready to discuss how those skills can transfer to using Opera effectively.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in a fast-paced environment. Think about specific challenges you've faced and how you motivated your team to overcome them.
✨Tip Number 3
Research Kimpton Fitzroy London and its unique approach to guest service. Be prepared to discuss how you can contribute to their 'Stay Human' project and create personalised experiences for guests.
✨Tip Number 4
Network with current or former employees of Kimpton Fitzroy London if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Reservations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reservations management, particularly within luxury hotels. Emphasise your proficiency with Opera PMS and any achievements related to revenue and occupancy targets.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and how your unique personality aligns with the values of Kimpton Fitzroy London. Mention specific examples of how you've provided exceptional guest service in previous roles.
Highlight Leadership Skills: Since the role involves leading a team, be sure to showcase your leadership experience. Provide examples of how you've mentored or developed team members and fostered a customer-first culture in past positions.
Showcase Problem-Solving Abilities: Demonstrate your problem-solving skills by including examples of challenges you've faced in reservations management and how you successfully resolved them. This will show your ability to thrive in a fast-paced environment.
How to prepare for a job interview at IHG UK
✨Show Your Personality
As the job description emphasises being yourself, make sure to let your unique personality shine through during the interview. Share personal anecdotes that reflect your character and how it aligns with the hotel's values.
✨Demonstrate Leadership Skills
Since the role involves leading a team, be prepared to discuss your previous leadership experiences. Highlight specific examples where you successfully mentored or inspired your team, showcasing your ability to drive performance.
✨Know Your Numbers
Familiarise yourself with key metrics related to revenue and occupancy targets. Be ready to discuss how you've previously achieved or exceeded these targets in your past roles, as this will demonstrate your commercial acumen.
✨Emphasise Guest-Centric Approach
The hotel prioritises a customer-first culture, so be sure to share examples of how you've provided exceptional guest service in the past. Discuss any strategies you've implemented to enhance the guest experience, particularly in a luxury setting.
