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- Tasks: Lead a team to deliver top-notch repairs and manage customer satisfaction.
- Company: Join a local government committed to community service and improvement.
- Benefits: Enjoy hybrid working with flexible hours and potential contract extension.
- Why this job: Make a real impact in your community while developing leadership skills.
- Qualifications: Experience in repairs management and strong communication skills required.
- Other info: Temporary role with a chance to extend; office attendance 2-3 times a week.
The predicted salary is between 36000 - 60000 £ per year.
One of my local government clients are currently recruiting an experienced Principal Officer - Repairs on a temporary basis. This is a 3-month minimum contract with the possibility of the role being extended further to work Monday to Friday 9:00am to 5:00pm. Hybrid working role where, however, you will be required to attend the office 2/3 times a week.
Overview: Deliver a high-quality customer focussed repairs service.
Main Duties and Responsibilities:
- Lead the responsive repairs team, maximising the productivity of in-house labour, and manage external contractors to deliver a high-quality repairs service.
- Lead the Business Support Team to support delivery of a high-quality repairs and voids service.
- Work closely with colleagues across the Council including those in voids, tenancy management, and the wider repairs and investment team, monitoring all repairs, from identification to completion.
- Manage disrepair claims and customer complaints.
- Proactively identify opportunities to improve performance and implement agreed initiatives to support the fast and efficient progression and completion of repairs.
- Deliver a high quality and safe repairs service, achieving compliance with regulatory and locally set standards and a high level of customer satisfaction.
- Produce and analyse management and performance information, and customer insight to identify and deliver improvements.
- Lead meetings, and support effective communication between internal departments, colleagues, and contractors, to support the fast and efficient progression and completion of repairs.
- Provide cover in the absence of the Principal Officer - Voids.
If you are interested in this vacancy, please send your CV to Jahker Miah from Coyle Personnel Ltd.
Principal Officer - Repairs employer: Coyles
Contact Detail:
Coyles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Principal Officer - Repairs
✨Tip Number 1
Familiarise yourself with the local government's structure and key personnel. Understanding who you will be working with and how different departments interact can give you an edge in interviews, showing that you're proactive and ready to collaborate effectively.
✨Tip Number 2
Brush up on your knowledge of compliance standards and regulations related to repairs services. Being able to discuss these confidently during your interview will demonstrate your expertise and commitment to delivering high-quality service.
✨Tip Number 3
Prepare examples of how you've successfully led teams or projects in the past, particularly in a repairs or customer service context. Highlighting your leadership skills and ability to improve performance will resonate well with the hiring team.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can help you tailor your approach and questions during the interview process.
We think you need these skills to ace Principal Officer - Repairs
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing repairs teams and delivering customer-focused services. Use specific examples that demonstrate your leadership skills and ability to improve performance.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities outlined in the job description. Emphasise your experience with managing disrepair claims, customer complaints, and your proactive approach to improving service delivery.
Highlight Relevant Skills: In your application, focus on skills such as team leadership, communication, and performance analysis. Mention any experience you have with compliance and regulatory standards in repairs services.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Coyles
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid understanding of the Principal Officer - Repairs role. Familiarise yourself with the responsibilities, such as leading the repairs team and managing disrepair claims. This will help you articulate how your experience aligns with their needs.
✨Showcase Leadership Skills
As this role involves leading teams and managing contractors, be prepared to discuss your leadership style and past experiences. Share specific examples of how you've maximised productivity and improved service delivery in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding customer complaints and performance improvements. Think of scenarios where you've successfully resolved issues or implemented initiatives that enhanced service quality.
✨Demonstrate Communication Skills
Effective communication is key in this role, so be ready to discuss how you facilitate collaboration between departments and manage stakeholder relationships. Highlight any experience you have in leading meetings or coordinating with various teams.
