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- Tasks: Conduct assessments for Customer Service Apprentices and manage scheduling and grading.
- Company: KM Recruitment is a leading recruiter in the Skills and Employability sectors across the UK.
- Benefits: Enjoy excellent holiday entitlement, mileage reimbursement, pension contributions, and more perks!
- Why this job: Join a dynamic team, make a real impact on apprentices' careers, and enjoy flexible working.
- Qualifications: Must have a recognised Assessor award and management-level competency in Customer Service.
- Other info: This role requires flexibility with travel and offers both home and field-based work.
The predicted salary is between 22800 - 34800 £ per year.
KM Recruitment is a specialist UK wide recruiter for the Skills and Employability sectors.
Location: Home/Field based – Must be flexible with travel (Candidates can be based in Manchester, York or surrounding areas)
Salary: £28,300
Package: Excellent Holiday Entitlement, Mileage, Pension + much more!
Type: Full Time, 6 month FTC
Essential Criteria:
- Must hold a recognised Assessor award: D32/33, A1, CAVA or TAQA.
- Must hold occupational competency in Customer Service at Management level.
- Must be IT Literate – training will be provided on company systems.
- Full, clean UK driving licence.
- Must be flexible with travel.
Duties:
- As an End Point Assessor, you will be responsible for completing a range of EPA activities, both face to face and electronically, with Apprentices completing Customer Service Apprenticeship Standards.
- These EPA activities include: carrying out End Point Assessment, scheduling of EPA activities, marking, grading and regular planning meetings with candidates and employers.
- Complete all necessary administration, ensuring that all data is processed and supplied in a timely manner.
- Maintain a working knowledge of EPA, your vocational area, Apprenticeship Standards and evidence of CPD.
- Participate in standardisation and training activities.
- Provide assistance to Apprentices, Employers or Delivery Teams, assisting with queries in a timely manner.
Please note: KM Recruitment receive a high number of applications for each role advertised and although we would like to, we are not always able to deliver feedback to unsuccessful candidates. If you have not been contacted within 4 days then unfortunately your application has been unsuccessful. Thank you for your interest and keep an eye on our website for future opportunities.
Customer Service Assessor / EPA employer: KM Education Recruitment Ltd
Contact Detail:
KM Education Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assessor / EPA
✨Tip Number 1
Familiarise yourself with the latest Customer Service Apprenticeship Standards. Understanding these standards will not only help you in your role but also show your commitment and knowledge during interviews.
✨Tip Number 2
Network with current End Point Assessors or professionals in the Skills and Employability sectors. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare for potential questions about your experience in customer service management. Be ready to discuss specific examples that highlight your skills and how they relate to the responsibilities of an Assessor.
✨Tip Number 4
Showcase your flexibility and willingness to travel during discussions. Since the role requires travel, emphasising your adaptability can set you apart from other candidates.
We think you need these skills to ace Customer Service Assessor / EPA
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Assessor. Familiarise yourself with the End Point Assessment process and the specific requirements outlined in the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in customer service management and any relevant assessor qualifications (D32/33, A1, CAVA or TAQA). Be specific about how your background aligns with the role.
Tailor Your Application: Customise your application to reflect the skills and competencies required for the position. Use keywords from the job description to demonstrate that you meet the essential criteria, such as being IT literate and having a full UK driving licence.
Proofread Your Documents: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at KM Education Recruitment Ltd
✨Showcase Your Assessor Qualifications
Make sure to highlight your recognised Assessor award, whether it's D32/33, A1, CAVA, or TAQA. Be prepared to discuss how your qualifications have equipped you to assess Customer Service at a management level.
✨Demonstrate IT Literacy
Since the role involves using company systems, be ready to talk about your IT skills. Even if training will be provided, showing that you're comfortable with technology can set you apart from other candidates.
✨Prepare for Travel Flexibility Questions
As the position requires flexibility with travel, think of examples from your past experiences where you've successfully managed travel commitments. This will show your adaptability and willingness to meet the job's demands.
✨Understand the EPA Process
Familiarise yourself with the End Point Assessment (EPA) process and the specific duties involved. Being knowledgeable about the role's responsibilities will demonstrate your genuine interest and preparedness for the position.
