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For Companies At a Glance
- Tasks: Assist customers with product queries and manage warranty orders efficiently.
- Company: Join Hawk 3 Talent Solutions, a dynamic agency connecting talent with opportunities.
- Benefits: Enjoy hybrid working, competitive pay, and a supportive team environment.
- Why this job: Perfect for those passionate about customer service and building relationships.
- Qualifications: Previous experience in customer service and strong communication skills required.
- Other info: This is a long-term temporary role with a closing date of 31.06.2025.
The predicted salary is between 20000 - 30000 £ per year.
Hawk 3 Talent Solutions is seeking a proactive and professional Aftercare Advisor for our client based in Bridgwater. If you are confident and have a passion for customer service, this opportunity is for you!
Key Responsibilities
- Respond promptly, politely, and professionally to product-related queries via email, phone, and social media.
- Manage the warranty order cycle through our ERP system, including:
- Providing accurate product information and fitting advice.
- Determining warranty status and processing replacements or spare orders.
- Monitoring order status and liaising with engineers and couriers.
- Communicating any issues or delays effectively to customers.
- Scheduling with customers and third-party engineers.
- Analysing engineer reports to provide optimal resolutions.
- Following up on all queries and ensuring customer satisfaction.
About You:
- Previous experience within an After Care / Service role.
- Strong communication skills with a focus on building lasting relationships.
- Ability to multitask in a fast-paced environment.
- Detail-oriented and committed to delivering service excellence.
Closing date is 31.06.2025.
Aftercare Advisor - Temp employer: Hawk 3 Talent Solutions
Contact Detail:
Hawk 3 Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftercare Advisor - Temp
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding the specifics of what they offer will help you respond to customer queries more effectively and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your communication skills, especially in handling complaints and providing solutions. Practising how to articulate your thoughts clearly can make a significant difference during any potential interviews.
✨Tip Number 3
Showcase your ability to multitask by preparing examples from your past experiences. Think of situations where you successfully managed multiple responsibilities at once, as this is crucial for the fast-paced environment of an Aftercare Advisor.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the application process.
We think you need these skills to ace Aftercare Advisor - Temp
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Aftercare Advisor position. Tailor your application to highlight your relevant experience in customer service and aftercare roles.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in similar roles. Emphasise your strong communication skills, ability to multitask, and any specific achievements that demonstrate your commitment to service excellence.
Write a Tailored Cover Letter: Include a cover letter that addresses why you are a great fit for the Aftercare Advisor role. Mention your passion for customer service and provide examples of how you've successfully managed customer queries or complaints in the past.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Hawk 3 Talent Solutions
✨Showcase Your Customer Service Skills
As an Aftercare Advisor, your ability to handle customer queries is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or provided exceptional service. This will demonstrate your capability and passion for the role.
✨Familiarise Yourself with the Product
Understanding the products you'll be dealing with is key. Research the company's offerings and be ready to discuss how you would provide fitting advice or manage warranty processes. This shows your proactive approach and commitment to the role.
✨Practice Effective Communication
Since the role involves liaising with customers, engineers, and couriers, practice clear and concise communication. You might want to role-play common scenarios with a friend to enhance your confidence in delivering information and managing expectations.
✨Demonstrate Your Multitasking Ability
The job requires juggling multiple tasks simultaneously. Prepare to discuss how you've managed competing priorities in previous roles. Highlight specific tools or methods you use to stay organised and ensure customer satisfaction.
