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- Tasks: Manage a team across 21 cleaning sites, ensuring high standards and client satisfaction.
- Company: Join a growing company that values clean environments and employee ownership.
- Benefits: Enjoy perks like paid volunteering days, exclusive discounts, and ongoing training opportunities.
- Why this job: Be part of a dynamic team where no two days are the same and make a real impact.
- Qualifications: Experience in managing cleaning contracts and strong leadership skills are essential.
- Other info: Security clearance (DBS) is required for this role.
The predicted salary is between 28000 - 42000 £ per year.
Based across Bedfordshire and Letchworth, £35,000 per annum plus company car. Clean environments make people happier. We are looking for an experienced Account Manager to join our growing Central division overseeing a multisite contract inclusive of education and commercial sites. You’ll be managing a team of cleaning operatives, ensuring their 21 sites are thoroughly supervised and that the specified standards are met and maintained to a high level. No two days will be the same. When you’re dealing with people there’s never a dull moment, and you’ll use your strong interpersonal skills to support and develop your team.
As an Account Manager you’ll be:
- Maintaining strong client relationships with high levels of satisfaction
- Providing and maintaining the quality-of-service delivery
- Managing, recruiting, and coaching local service teams
- Carrying out ad-hoc and regular activities such as projects, reports, audits as required by and to support the Operations Manager
- Responsible for ensuring Health & Safety procedures and legislation is adhered to
- Looking for opportunities for continuous improvement, cost savings and account growth
As an Account Manager you’ll have:
- Demonstrable experience managing Cleaning or Grounds contracts
- Excellent interpersonal communication and people management skills
- Excellent leadership and motivational skills, with the ability to forward plan, work under pressure and influence at a senior level
- Working knowledge of Health and Safety systems
- Ability to work to tight timescales
- Strong commercial awareness, financial management, and IT literacy
What we offer you: We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get:
- Employee Ownership – You are part of our success!
- Two paid volunteering days per year – Give back to a cause that matters to you
- Exclusive perks and discounts – More than 250 deals available
- Ongoing training and development – From apprenticeships to leadership programs
- Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
- Recognition and rewards – Celebrating our shining stars all year round
Our Commitment to Inclusion: We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.
Reasonable adjustments: Please let us know if there are any adjustments we can make to support you during our recruitment process. We’re happy to help.
Please note: Security clearance (DBS) is required for this role.
Cleaning Account Manager employer: Churchill Services
Contact Detail:
Churchill Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cleaning Account Manager
✨Tip Number 1
Familiarise yourself with the specific cleaning and grounds contracts in Bedfordshire and Letchworth. Understanding the local market and any unique challenges will help you demonstrate your expertise during discussions.
✨Tip Number 2
Highlight your experience in managing teams effectively. Be prepared to share examples of how you've motivated and developed your team in previous roles, as this is crucial for the Account Manager position.
✨Tip Number 3
Brush up on your knowledge of Health and Safety regulations relevant to the cleaning industry. Being able to discuss compliance confidently will show that you take safety seriously and can manage risks effectively.
✨Tip Number 4
Network with professionals in the cleaning and facilities management sectors. Attend local events or join online forums to connect with others in the industry, which could provide valuable insights and potential referrals.
We think you need these skills to ace Cleaning Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing cleaning or grounds contracts. Emphasise your interpersonal communication and people management skills, as these are crucial for the role.
Craft a Strong Cover Letter: In your cover letter, demonstrate your understanding of the importance of client relationships and service delivery quality. Mention specific examples from your past experiences that showcase your leadership and motivational skills.
Highlight Relevant Experience: When detailing your work history, focus on roles where you managed teams or projects related to cleaning services. Include any achievements that reflect your ability to improve service quality or drive cost savings.
Prepare for Health & Safety Questions: Since knowledge of Health and Safety systems is essential for this position, be ready to discuss your experience with health and safety procedures during the interview. Consider including relevant certifications or training in your application.
How to prepare for a job interview at Churchill Services
✨Showcase Your Leadership Skills
As an Account Manager, you'll be leading a team of cleaning operatives. Be prepared to discuss your previous leadership experiences and how you've motivated teams in the past. Use specific examples to illustrate your ability to inspire and manage people effectively.
✨Demonstrate Your Client Relationship Management
Strong client relationships are crucial for this role. Think of instances where you've successfully maintained or improved client satisfaction. Be ready to explain your approach to building rapport and handling any challenges that may arise.
✨Highlight Your Health & Safety Knowledge
Since adherence to Health & Safety procedures is essential, brush up on relevant legislation and best practices. Be prepared to discuss how you've implemented safety measures in previous roles and how you ensure compliance within your team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Prepare for scenarios related to managing multiple sites, dealing with tight deadlines, or addressing client concerns. Practising your responses will help you feel more confident during the interview.
