Case Manager

Role: Case Manager

Location: Wigan, Greater Manchester (Office Based)

Salary: £28,000 – £35,000 + Annual discretionary bonus

About Our Client: Established in 2001, our client works with both private clients and the public sector to locate missing Next of Kin and beneficiaries to an estate. They are now one of the country’s largest genealogists/heir hunter firms and due to substantial organic growth, are looking to recruit a Case Manager.

Day to day tasks:

• Using various databases available to research family trees and locate next of kin
• Liaising with family members via telephone for the most part

• Updating solicitors and public sector contacts

• General admin tasks such as requesting updates on cases and adding notes to systems.

• Computerising family trees

• Ordering certificates from GRO or local registrar

• Preparing reports for both internal and external parties.

The ideal candidate will have/be:

• Degree educated with a minimum of 2-3 years post graduate work experience within a professional office environment.
• Ultra-organised and possess strong communication skills including a good telephone manner.
• An excellent grasp of English language and neat, clear handwriting.
• Experience on the phone
• Geographical knowledge of towns, cities and counties in the UK.
• Basic knowledge of Microsoft systems
• Able to manage workloads working to tight deadlines.
• Able to prioritise
• An exemplary sickness & punctuality record
• A proven team player.
• Able to work as part of a team and also independently.
• Proactive in problem solving but know when to ask for help, not being afraid to ask for advice in a busy office environment.

Career progression:

• Regular one-to-ones, reviews, and appraisals with Team Leaders and/or Department Heads.
• Individual entry to appropriate sector awards
• Annual pay reviews with fair and demonstrable pay increases
• Opportunity to develop areas of knowledge/skill within the department

Other:

• Aesthetically pleasing & modern offices with free on-site parking (or paid for off-site parking)
• Room 102 – onsite Rooftop Garden Terrace, created as a 'Chill out’ space for employees to enjoy.
• Refreshments provider (Machine pod coffee, Tea, Coffee, Filtered water)
• Social events with your team and wider company including an annual summer day out & Christmas party.
• Charity fundraisers – join in with support for our nominated charities including bake offs and sponsored walks

This is a great opportunity and salary is dependent upon experience. Apply now for more details…