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- Tasks: Manage and coordinate telecommunications service provisioning for customers.
- Company: Join a valued employee-owned telecom company with a positive culture.
- Benefits: Enjoy hybrid work options, bonuses, free parking, and health perks.
- Why this job: Be part of a collaborative team making a real impact in the telecom industry.
- Qualifications: Experience in telecom provisioning and strong customer service skills required.
- Other info: Opportunity for professional growth and participation in fun social events.
The predicted salary is between 27000 - 32000 £ per year.
Location: Hemel Hempstead, office-based with hybrid option once fully trained on products and processes. Free on-site parking included.
Industry: Telecommunications – Unified Comms UCaaS/CCaaS
Duration: Permanent – Full Time
Overview: Are you an experienced Telecoms Service Coordinator or Provisioning Coordinator looking for a new challenge? Our client offers telecom and data services via a well-established channel base of dealers and resellers throughout mainland UK. The Telecom Service Coordinator (Provisioning Coordinator) is responsible for managing and coordinating the provisioning of telecommunications services for customers. This role involves working closely with various departments to ensure the timely and accurate setup of services, resolving any provisioning issues, and maintaining communication with customers throughout the provisioning process.
You will join a friendly and motivated team of 5, reporting to the Telecom Operations Manager. You will also work closely alongside the technical support team and the sales team. As an employee-owned company, there is a positive culture of collaboration and commitment, with all employees driven to achieve business growth.
Responsibilities:
- Order Management: receive and process customer orders for new telecommunications services, upgrades, or modifications.
- Verify order details, ensuring accuracy and completeness of information.
- Coordination and communication: liaise with internal departments including sales, technical support and billing to coordinate the provisioning of services.
- Maintain regular communication with customers, keeping them informed about the status of their orders and any potential delays.
- Troubleshooting and issue resolution: identify and resolve any provisioning issues or discrepancies that may arise.
- Collaborate with internal and supplier technical teams to troubleshoot and resolve service activation or configuration problems.
- Reporting: maintain accurate records of all provisioning activities, including order details, status updates, and customer communication.
- Quality assurance: implement and adhere to company policies, procedures, and standards related to provisioning and service delivery.
- Customer support: provide excellent customer service and support, addressing customer enquiries, concerns and requests related to provisioning.
- Continuous improvement: identify opportunities for process improvements and efficiency enhancements within the provisioning workflow.
Must-have experience & skills:
- Previous experience in telecom provisioning or a closely related role with sound knowledge of telecoms services, technologies, and industry processes.
- Previous experience in phone and email-based customer service and order placement, requiring careful attention to detail to manage complex orders and any issues that may arise.
- Excellent communication, organisational and interpersonal skills.
- Proficiency in using Microsoft Office applications and CRM software.
- Ability to multitask, prioritise, and manage time effectively in a fast-paced environment.
- Able to converse clearly and concisely over the phone, by e-mail and in person internally and externally at a variety of levels.
Benefits:
- Annual Employee Ownership Bonus (after initial 12 months)
- Hybrid working option (after probation period)
- Unlimited online/phone private GP appointments for you and anyone in your household (after probation period)
- Team lunches
- Variety of social events to suit all
- Charity fundraising events
- Shopping discounts portal (after probation period)
- Unlimited professional telephone counselling (after probation period)
- Free parking
Telecom Service Coordinator employer: Perfect Path Recruitment
Contact Detail:
Perfect Path Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telecom Service Coordinator
✨Tip Number 1
Familiarise yourself with the latest telecommunications technologies and services, especially UCaaS and CCaaS. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the Telecom Service Coordinator role.
✨Tip Number 3
Prepare to discuss your experience in managing customer orders and resolving issues during the interview. Use specific examples that highlight your problem-solving skills and attention to detail.
✨Tip Number 4
Showcase your communication skills by practising how you would explain complex telecom concepts to a non-technical audience. This is crucial for maintaining customer relationships and ensuring clarity in your role.
We think you need these skills to ace Telecom Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in telecom provisioning or customer service. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the telecommunications industry and your understanding of the role. Mention specific experiences that align with the responsibilities listed in the job description.
Highlight Communication Skills: Since excellent communication is crucial for this role, provide examples in your application that demonstrate your ability to communicate effectively with customers and internal teams.
Showcase Problem-Solving Abilities: Include instances where you've successfully resolved issues or improved processes in previous roles. This will illustrate your capability to handle the troubleshooting aspects of the Telecom Service Coordinator position.
How to prepare for a job interview at Perfect Path Recruitment
✨Know Your Telecoms
Make sure you brush up on your knowledge of telecom services and technologies. Be prepared to discuss your previous experience in telecom provisioning and how it relates to the role. This will show that you understand the industry and can hit the ground running.
✨Demonstrate Communication Skills
Since this role involves a lot of communication with customers and internal teams, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in resolving issues or managing customer expectations.
✨Showcase Your Organisational Skills
The ability to multitask and manage time effectively is crucial for this position. Think of specific instances where you successfully managed multiple orders or projects simultaneously, and be ready to share these during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the specifics of the provisioning process. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
