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For Companies At a Glance
- Tasks: Onboard customers, drive engagement, and prevent churn in a dynamic tech environment.
- Company: Join a leading multinational technology company with a strong reputation for innovation.
- Benefits: Enjoy hybrid working options and a competitive day rate of up to £142.
- Why this job: Be part of a vibrant team that values relationship building and customer success.
- Qualifications: 2+ years in onboarding, marketing, or customer success; tech-savvy and relationship-focused.
- Other info: This is a 15-month temporary role based in Central London.
The predicted salary is between 25000 - 42000 £ per year.
We are partnering with a multinational technology company in their search for a Customer Onboarding Specialist. This is a 15 month temporary role based in Central London offering hybrid working and a day rate of up to £142 per day for the right candidate.
As the Onboarding Specialist, you will be responsible for onboarding customers, driving engagement and identifying customers at risk of churning. You will monitor onboarding health, identify risk leading to churn and build internal relationships with the internal sales team, product team and solutions consultants.
The right candidate will have:
- 2+ years onboarding/marketing/customer success experience
- Experience onboarding customers and helping them adopt and utilise products/services
- Business savvy with strong relationship building skills
- Ideally previous background within a technology/subscription based businesses
Contact Detail:
Randstad Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Specialist
✨Tip Number 1
Familiarise yourself with the onboarding process specific to technology companies. Understanding how these businesses engage and retain customers will give you an edge in discussions during interviews.
✨Tip Number 2
Network with current or former Onboarding Specialists in the tech industry. They can provide insights into the role and may even refer you to opportunities within their companies.
✨Tip Number 3
Prepare to discuss your experience with customer engagement strategies. Be ready to share specific examples of how you've successfully onboarded customers and improved their experience.
✨Tip Number 4
Research the company’s products and services thoroughly. Being knowledgeable about what they offer will help you demonstrate your enthusiasm and ability to support customers effectively.
We think you need these skills to ace Onboarding Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in onboarding, customer success, and relationship building. Use specific examples that demonstrate your ability to drive customer engagement and reduce churn.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer onboarding and your understanding of the technology sector. Mention how your previous experiences align with the responsibilities of the Onboarding Specialist role.
Highlight Key Skills: In your application, emphasise skills such as communication, problem-solving, and business acumen. These are crucial for building relationships with internal teams and ensuring customer satisfaction.
Showcase Results: If possible, include metrics or results from your past roles that demonstrate your success in onboarding customers and improving their experience. This could be in the form of increased adoption rates or reduced churn percentages.
How to prepare for a job interview at Randstad Finance
✨Showcase Your Onboarding Experience
Be prepared to discuss your previous onboarding experiences in detail. Highlight specific examples where you successfully onboarded customers and helped them adopt products or services, as this will demonstrate your capability for the role.
✨Demonstrate Relationship-Building Skills
Since the role requires strong relationship-building skills, think of instances where you've effectively collaborated with sales teams or other departments. Share how these relationships contributed to customer success and engagement.
✨Understand Customer Churn Risks
Familiarise yourself with common reasons for customer churn, especially in technology or subscription-based businesses. Be ready to discuss strategies you've used to identify at-risk customers and how you addressed their concerns.
✨Research the Company and Its Products
Before the interview, take time to research the multinational technology company and its offerings. Understanding their products will allow you to speak confidently about how you can help customers utilise them effectively.
