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For Companies At a Glance
- Tasks: Manage contract renewals and engage with customers to drive retention.
- Company: Join a dynamic team in Hale, Manchester focused on customer success.
- Benefits: Enjoy a competitive pay of £13ph with potential for permanent placement.
- Why this job: Be part of a supportive culture that values customer relationships and personal growth.
- Qualifications: Experience in retentions and strong communication skills are essential.
- Other info: Work Monday to Friday, 9am to 5:30pm, with opportunities for career advancement.
Hale, Manchester
Monday – Friday 9am – 5:30pm
£13ph
Temporary to Permanent
Responsibilities
- Manage the end-to-end contract renewal process, including preparing quotes, sending reminders, and processing paperwork in a timely manner.
- Engage with customers nearing contract expiration to understand their needs, address concerns, and reinforce the value of the product/service to drive retention.
- Monitor account activity and usage trends to identify and resolve at-risk customers early.
- Regularly communicate with customers via phone, email, and live chat to ensure satisfaction and to resolve any issues affecting retention.
- Work closely with Sales, Customer Success, Billing, and Support teams to ensure seamless renewal experiences and customer satisfaction.
- Identify potential churn signals and develop strategies to retain customers, including personalised outreach and incentive offerings when necessary, as agreed with your Team Leader.
- Maintain accurate records in CRM and renewal tracking tools.
- Provide insights and reports on renewal performance, churn reasons, and customer feedback to help refine customer success strategies.
The candidate
- Experience working in retentions.
- Strong written and verbal communication skills.
- Ability to manage multiple priorities with a high attention to detail.
- Familiarity with CRM systems and customer success tools.
- Excellent interpersonal and negotiation skills.
- Problem-solving mindset with a customer-first attitude.
Contact Detail:
ACS Staffing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retentions Advisor
✨Tip Number 1
Familiarise yourself with common customer retention strategies and techniques. Understanding how to engage customers effectively can give you an edge during interviews, as you'll be able to discuss relevant examples and ideas.
✨Tip Number 2
Brush up on your CRM skills, especially if you have experience with specific systems. Being able to demonstrate your proficiency in managing customer data and tracking renewals will show that you're ready to hit the ground running.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since the role involves engaging with customers through various channels, being articulate and clear will help you stand out as a strong candidate.
✨Tip Number 4
Research StudySmarter's products and services thoroughly. Knowing the ins and outs of what we offer will allow you to speak confidently about how you can contribute to customer retention and satisfaction.
We think you need these skills to ace Retentions Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retentions and customer service. Use specific examples that demonstrate your strong communication skills and ability to manage multiple priorities.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Retentions Advisor role. Mention your familiarity with CRM systems and how your problem-solving mindset aligns with a customer-first attitude.
Showcase Your Achievements: In your application, include quantifiable achievements related to customer retention. For example, mention any successful strategies you implemented that reduced churn or improved customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at ACS Staffing Solutions
✨Showcase Your Retention Experience
Make sure to highlight any previous experience you have in retention roles. Be prepared to discuss specific examples of how you've successfully managed contract renewals or addressed customer concerns to drive retention.
✨Demonstrate Communication Skills
Since the role requires strong written and verbal communication, practice articulating your thoughts clearly. You might be asked to role-play a customer interaction, so be ready to showcase your interpersonal skills and ability to negotiate effectively.
✨Familiarise Yourself with CRM Tools
Brush up on your knowledge of CRM systems and customer success tools. Be ready to discuss how you've used these tools in the past to track customer interactions and manage renewals efficiently.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of scenarios where you've identified churn signals and developed strategies to retain customers, and be ready to share those experiences during the interview.
