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- Tasks: Assist students with inquiries and provide exceptional customer service in a vibrant accommodation setting.
- Company: Join Homes for Students, dedicated to creating a supportive environment for students.
- Benefits: Enjoy 25 days holiday, exclusive discounts, birthday leave, and a cycle-to-work scheme.
- Why this job: Make a real impact on student lives while working in a friendly, inclusive team culture.
- Qualifications: Excellent customer service skills, IT proficiency, and a flexible, team-oriented attitude required.
- Other info: Open to diverse candidates; we value inclusivity and equal opportunities.
Are you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at Haymarket Yards in Edinburgh as a Residence Services Assistant working 16 hours per week, 9.00am – 5.30pm, Wednesday & Thursday.
At Homes for Students, we are dedicated to creating a positive and supportive environment for our students. We value integrity, being a force for good, supporting one another, and fostering connections. As a Resident Services Assistant, you will play a vital role in upholding these values and putting students first.
In this role, you will provide a warm and friendly meet and greet service, reception support, and help desk assistance. You will also contribute to various back-office functions, providing administrative support to the operations team and General Manager. From supporting open days, intake days, and departures to assisting students, visitors, and external contacts on a day-to-day basis, you will ensure a seamless and enjoyable experience for all.
As the ideal candidate, you will excel at delivering cheerful and attentive reception services to students and visitors, consistently maintaining the highest standards of customer care. You will act as a role model for excellent service delivery, inspiring others through your dedication and professionalism.
Your responsibilities will include handling customer and visitor inquiries via email, website, telephone, and in person, providing accurate and appropriate advice and information. Operating a professional helpdesk and telephone service, you will promptly and helpfully respond to student queries.
To succeed in this role, you should possess excellent IT skills, exceptional customer care abilities, and strong communication and interpersonal skills. Understanding and meeting the needs of students will be crucial, and your ability to stay organised in a busy and diverse role will be vital. As a skilled problem solver, you will be responsible for addressing and resolving any complaints that arise.
Qualifications
- Exceptional customer service skills, always displaying a helpful and patient attitude
- Experience using Microsoft Office software
- Quick and efficient learning ability
- Proficient in presenting information accurately, professionally, and appropriately
- Experience prioritising workload to meet competing deadlines without close supervision
- Team player with a flexible approach
- Previous customer service experience is desirable
Benefits
- Generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work.
- Access to a range of exclusive retail discounts to make your money go further.
- Take your special day off! Enjoy your birthday with a well-deserved break from work.
- Stay active and eco-friendly with our cycle-to-work scheme.
- Make a difference in the community with 2 charity days per annum.
- Opportunity to work towards a nationally recognised qualification.
Equal Opportunity
At Homes for Students, we believe in equal opportunities and inclusivity. We are proud members of Inclusive Employers, and we value the growth and learning that comes from a diverse team. We encourage applications from candidates of all backgrounds and communities, and we are open to discussing any reasonable adjustments you may require. If this sounds like the perfect role for you and you possess the necessary skills, knowledge, and experience, we would be thrilled to hear from you. Join our team and make a difference in the lives of students!
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Contact Detail:
Homes for Students Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Assistant
✨Tip Number 1
Familiarise yourself with the student accommodation sector and the specific needs of students. Understanding their challenges and expectations will help you connect better during interviews and demonstrate your commitment to providing exceptional service.
✨Tip Number 2
Showcase your customer service skills by preparing examples from your past experiences where you went above and beyond for a customer. This will highlight your dedication to maintaining high standards of care, which is crucial for the Resident Services Assistant role.
✨Tip Number 3
Research Homes for Students and their values thoroughly. Being able to articulate how your personal values align with theirs during the interview can set you apart as a candidate who truly understands and embodies their mission.
✨Tip Number 4
Prepare to discuss your organisational skills and how you manage competing priorities. The role requires juggling various tasks, so demonstrating your ability to stay organised and efficient will be key in impressing the interviewers.
We think you need these skills to ace Resident Services Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Resident Services Assistant position. Tailor your application to highlight how your skills and experiences align with what Onyx is looking for.
Highlight Customer Service Skills: Since exceptional customer service is a key aspect of this role, make sure to provide specific examples in your CV and cover letter that demonstrate your customer care abilities and any relevant experience you have in similar roles.
Showcase IT Proficiency: Mention your experience with Microsoft Office and any other relevant software. If you have examples of how you've used these tools to improve efficiency or support customer service, include those in your application.
Personalise Your Application: Make your application stand out by personalising your cover letter. Address it to the hiring manager if possible, and express your enthusiasm for the role and the values of Homes for Students. Show that you are not just looking for any job, but that you genuinely want to contribute to their mission.
How to prepare for a job interview at Homes for Students
✨Showcase Your Customer Service Skills
As a Resident Services Assistant, exceptional customer service is key. Prepare examples of how you've provided outstanding service in previous roles, highlighting your ability to handle inquiries and resolve issues effectively.
✨Demonstrate Your IT Proficiency
Since the role requires excellent IT skills, be ready to discuss your experience with Microsoft Office and any other relevant software. You might even want to mention specific tasks you've accomplished using these tools.
✨Emphasise Your Organisational Skills
The job involves managing multiple tasks simultaneously. Share examples of how you've successfully prioritised your workload in busy environments, ensuring that you meet deadlines without close supervision.
✨Be a Team Player
Homes for Students values teamwork and flexibility. Prepare to discuss instances where you've collaborated with others to achieve a common goal, showcasing your ability to adapt and support your colleagues.
