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For Companies At a Glance
- Tasks: Manage customer enquiries, bookings, and support workshop operations.
- Company: Join a premium, growing independent motor trade business in Swindon.
- Benefits: Enjoy a competitive salary, no weekends, and full support for MOT Management Training.
- Why this job: Be part of a friendly team focused on growth, quality service, and professional development.
- Qualifications: Experience as a Senior Service Advisor in the motor trade is essential.
- Other info: Opportunity for career advancement in a respected garage.
The predicted salary is between 32000 - 48000 £ per year.
Silcom Recruitment are delighted to be supporting a premium and growing independent motor trade business in their latest phase of expansion, based in Swindon. We are seeking an experienced Assistant Service Manager to join their professional and friendly team. This is a fantastic opportunity for a hands-on and experienced Senior Service Advisor with a strong motor trade background, looking to take the next step in their career with a business that is committed to growth, quality service, and professional development.
The role is varied and will see you managing both front-of-house duties and supporting the efficient operation of the workshop floor. You’ll be a key link between customers and technicians ensuring exceptional service delivery and workshop productivity.
Key Responsibilities:- Handle all front-of-house duties including customer enquiries, bookings, and service updates.
- Liaise with technicians to ensure smooth workflow and timely job completion.
- Manage day-to-day workshop operations, including job allocation and parts ordering.
- Ensure accurate completion of job cards, invoicing, and service documentation.
- Provide exceptional customer service and handle any concerns with a proactive approach.
- Contribute to operational decisions and ongoing service improvement.
- Assist in maintaining workshop compliance and health & safety standards.
- Opportunity to complete MOT Management Training – fully supported by the business.
The Package:
- Basic Salary: Up to £40,000 (dependent on experience)
- Hours: Monday to Friday, 8:00am – 6:00pm + No Weekends – enjoy a great work-life balance
- Full support and funding for MOT Management Training
- Genuine opportunity to grow within a respected, forward-thinking independent garage
If you believe you have the passion, skill set, experience, and drive to succeed as an Assistant Service Manager, we would love to hear from you.
To apply for the role as an Assistant Service Manager and find out more details, please forward your CV to Drew Pilcher.
Assistant Service Manager - Swindon employer: Silcom Recruitment Limited
Contact Detail:
Silcom Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Service Manager - Swindon
✨Tip Number 1
Familiarise yourself with the specific services and values of the motor trade business you're applying to. Understanding their commitment to quality service and professional development will help you align your experience with their goals during any discussions.
✨Tip Number 2
Prepare to discuss your hands-on experience in managing front-of-house duties and workshop operations. Be ready to share specific examples of how you've improved customer service or streamlined processes in previous roles.
✨Tip Number 3
Showcase your ability to liaise effectively between customers and technicians. Think of instances where you've successfully resolved customer concerns or facilitated communication to enhance workflow, as this is crucial for the role.
✨Tip Number 4
Express your enthusiasm for ongoing training and development, particularly regarding the MOT Management Training offered. Highlighting your willingness to learn and grow within the company can set you apart from other candidates.
We think you need these skills to ace Assistant Service Manager - Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the motor trade, particularly any roles as a Senior Service Advisor or similar positions. Emphasise your customer service skills and any management experience you have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the motor trade industry. Mention specific examples of how you've contributed to service improvements or managed workshop operations in previous roles.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as customer service excellence, workshop management, and communication with technicians. Use bullet points for clarity.
Follow Up: After submitting your application through our website, consider sending a polite follow-up email to express your continued interest in the position. This shows initiative and enthusiasm for the role.
How to prepare for a job interview at Silcom Recruitment Limited
✨Showcase Your Customer Service Skills
As an Assistant Service Manager, you'll be the bridge between customers and technicians. Prepare examples of how you've handled customer enquiries and resolved issues in the past to demonstrate your exceptional service skills.
✨Understand Workshop Operations
Familiarise yourself with the day-to-day operations of a workshop. Be ready to discuss how you would manage job allocation, parts ordering, and ensure smooth workflow, as these are key responsibilities of the role.
✨Highlight Your Motor Trade Experience
Your background in the motor trade is crucial. Be prepared to talk about your previous roles, particularly any experience as a Senior Service Advisor, and how it has equipped you for this position.
✨Express Your Commitment to Professional Development
The company values growth and development. Share your enthusiasm for ongoing training, such as the MOT Management Training they offer, and how you plan to contribute to the team's success.
