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- Tasks: Join our team as a Customer Service Advisor, handling orders and resolving customer queries.
- Company: HRGO Recruitment is a dynamic company focused on delivering exceptional customer service.
- Benefits: Enjoy hybrid working, profit bonuses, social events, and endless development opportunities.
- Why this job: Be part of a fast-paced environment where your problem-solving skills make a real impact.
- Qualifications: Three years' experience in customer service and excellent communication skills are preferred.
- Other info: Parking available and opportunities to cover for colleagues in various teams.
The predicted salary is between 20300 - 28700 £ per year.
Location: Hailsham, East Sussex
Salary: £25,326.16
Working Hours: 8:30am-5:00pm / Monday-Friday
Job Type: Permanent
HRGO Recruitment are looking for a professional, quick-thinking Customer Service Advisor to join a dynamic and fast-paced team. The ideal candidate will be a strong communicator with excellent problem-solving skills, committed to providing outstanding customer service.
In this role, you will be responsible for handling customer orders, processing returns, resolving queries and complaints, and addressing delivery issues efficiently.
General Duties:
- Build a rapport and maintain a professional telephone approach with every Customer
- Process Customer orders, returns, queries and enquiries in a timely and accurate manner
- Resolve complaints or disputes in a proficient manner
- Work with colleagues in the Purchasing and Operations departments to resolve stock shortages and delivery issues
- Update Customer information and notes during and after every call so each note contains detailed information regarding the call and any necessary follow up
- Monitor back orders and offer alternative products to fulfil orders
- Offer Customers other services or promotions which add value to their business i.e. Engineering
- Available to cover for colleagues in both the Customer Service and the Internal Sales Team
Benefits:
- Hybrid working model (2/3 days in the office)
- Profit related bonus scheme
- Social committee/ frequent social events
- Staff account and shop access
- Endless personal and professional development
- Parking available
Requirements:
- Ideally three years' experience in a similar role
- GCSE or equivalent education / NVQ Customer Service
- Excellent verbal and written communication (especially telephone) skills and an ability to anticipate the needs of Customers
- Problem solving skills
- Knowledge of SAP ERP system (or Sage, Nav, etc.) and Office 365 (word/excel/outlook) and Fresh/Zendesk
- Basic selling skills - desirable but not essential
If you are interested in this exciting opportunity, please click 'APPLY NOW' and a consultant from our Eastbourne branch will be in contact.
Customer Service Advisor employer: HR GO Recruitment
Contact Detail:
HR GO Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios and practice your responses. This will help you demonstrate your problem-solving skills during the interview, showing that you're quick-thinking and ready to handle any situation.
✨Tip Number 2
Research the company culture at StudySmarter and be prepared to discuss how your values align with theirs. Showing that you understand and fit into their dynamic environment can set you apart from other candidates.
✨Tip Number 3
Brush up on your knowledge of SAP ERP systems and Office 365, as these are essential tools for the role. Being able to speak confidently about your experience with these systems can give you an edge in the interview.
✨Tip Number 4
Prepare examples of how you've successfully resolved customer complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see your capabilities in action.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise your problem-solving skills and any specific software knowledge, such as SAP ERP or Office 365, that aligns with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and your commitment to outstanding customer service. Mention specific examples of how you've successfully resolved customer issues in the past.
Highlight Relevant Experience: In your application, clearly outline your previous roles in customer service, especially if you have three years of experience. Detail your responsibilities and achievements to demonstrate your capability for this position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Service Advisor.
How to prepare for a job interview at HR GO Recruitment
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Use examples from past experiences where you effectively resolved customer queries or complaints.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer service challenges. Prepare by thinking of real-life situations where you successfully solved problems. Highlight your quick-thinking abilities and how you maintained professionalism under pressure.
✨Familiarise Yourself with Relevant Tools
Knowledge of systems like SAP ERP, Fresh, or Zendesk can set you apart. Brush up on these tools before the interview and be ready to discuss any experience you have with them. If you don’t have direct experience, show your willingness to learn.
✨Emphasise Team Collaboration
This role involves working closely with colleagues in various departments. Be prepared to discuss how you’ve collaborated with others in previous roles. Share examples that highlight your ability to work as part of a team to resolve issues and improve customer satisfaction.
