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- Tasks: Schedule work for engineers and ensure efficient service delivery.
- Company: Join phs Compliance, a leader in property infrastructure management with over 400 engineers nationwide.
- Benefits: Enjoy a salary of £26,050, 23 days holiday, pension, and discounts on household items.
- Why this job: Be part of a diverse team focused on customer satisfaction and professional growth.
- Qualifications: Experience in planning and customer service, strong communication skills, and Microsoft knowledge required.
- Other info: We value inclusivity and are committed to making reasonable adjustments during recruitment.
The predicted salary is between 22000 - 26000 £ per year.
We have an exciting opportunity to join our Planning team where you will be responsible for scheduling the work for a nominated group of engineers within an allocated area. You’d be providing support and ensuring that your area is serviced in the most efficient, professional way utilising the engineer’s expertise in planning their work activity.
A day in the life of a Planning Administrator at phs will involve:
- Ensuring that all work schedules are planned and completed in accordance with contractual agreed SLAs and team KPI requirements.
- Organising the workload for allocated engineers to ensure that all works are planned to achieve profitability and client satisfaction always.
- Ensuring that your allocated order book is managed in accordance with department KPIs.
- Assisting engineers to ensure workloads are completed on time.
- Ensuring all business systems are kept fully updated always.
- Completing all paperwork / electronic information accurately.
- Excellent customer liaison and customer relations management skills.
- Working closely with the customer retention Department.
The ideal candidate for a Planning Administrator at phs will have:
- Experience of working within a planning and customer service-oriented environment with the ability to deal with customers in a professional and calm manner.
- Ability to organise and prioritise own workload to ensure KPIs and targets are achieved.
- Excellent communication and people skills.
- Good knowledge and understanding of Microsoft Packages.
In return for your commitment and expertise, you will get:
- A basic salary of £26,050.
- 23 days holiday plus Bank Holidays.
- Pension.
- Ongoing career development opportunities.
- phs Perks (Partnership with Reward Gateway).
- phs Shop (Discount on household consumables).
- A 24 hour wellbeing helpline.
At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. Please let us know if we need to make any reasonable adjustments for you during the recruitment process.
Planning Administrator employer: PHS Group Limited
Contact Detail:
PHS Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planning Administrator
✨Tip Number 1
Familiarise yourself with the specific scheduling software and tools commonly used in planning roles. This knowledge will not only help you stand out during interviews but also demonstrate your proactive approach to understanding the job requirements.
✨Tip Number 2
Network with current or former employees in similar roles, especially within the planning and customer service sectors. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed workloads or resolved customer issues. Having concrete examples ready will showcase your problem-solving skills and ability to meet KPIs effectively.
✨Tip Number 4
Research the company’s values and recent projects. Understanding their focus on customer satisfaction and efficiency will allow you to tailor your discussions and show how your personal values align with theirs during the interview.
We think you need these skills to ace Planning Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in planning and customer service. Emphasise your ability to organise workloads and meet KPIs, as these are key aspects of the Planning Administrator role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific examples from your past work that demonstrate your organisational skills and customer service experience.
Highlight Technical Skills: Since the job requires good knowledge of Microsoft Packages, ensure you mention your proficiency with these tools. If you have experience with any planning software, be sure to include that as well.
Showcase Communication Skills: Given the importance of customer liaison in this role, provide examples of how you've successfully managed customer relationships in previous positions. This will help demonstrate your suitability for the role.
How to prepare for a job interview at PHS Group Limited
✨Showcase Your Organisational Skills
As a Planning Administrator, you'll need to demonstrate your ability to organise and prioritise workloads effectively. Be prepared to discuss specific examples from your past experiences where you successfully managed multiple tasks or projects while meeting deadlines.
✨Highlight Customer Service Experience
Since the role involves liaising with customers, it's crucial to showcase your customer service skills. Share instances where you've handled customer inquiries or complaints professionally and calmly, emphasising your communication skills and ability to maintain positive relationships.
✨Familiarise Yourself with Microsoft Packages
The job requires good knowledge of Microsoft Packages. Brush up on your skills in Excel, Word, and any other relevant software. You might be asked about how you've used these tools in previous roles, so be ready to provide examples.
✨Understand the Company’s Values
Research phs and understand their commitment to diversity and inclusion. During the interview, express your alignment with these values and how you can contribute to creating an inclusive environment. This shows that you're not just interested in the role but also in being part of the company culture.
