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- Tasks: Lead and optimise operations for a fast-growing surveying company.
- Company: Join a dynamic team at Every Step Recruitment, supporting innovative surveying solutions.
- Benefits: Enjoy competitive pay, growth opportunities, and a collaborative work culture.
- Why this job: Be part of a scaling company that values customer experience and operational excellence.
- Qualifications: 5-10+ years in operational leadership, ideally in residential surveying; RICS qualification preferred.
- Other info: This role offers a chance to shape the future of operations in a thriving industry.
The predicted salary is between 48000 - 84000 £ per year.
Here at Every Step Recruitment, Office Support, we are supporting a fast-growing surveying Company with their requirement for an Operations Director. As they scale, they’re looking for a hands-on, strategic Operations Director to help them grow efficiently while delivering an exceptional customer experience.
Your Role: As Operations Director, you’ll lead the Company’s end-to-end operations—from customer journey fulfillment and surveyor coordination to process optimisation and team management. You’ll build a high-performing ops function, ensuring operational excellence, scalability, and top-tier service.
Key Responsibilities:
- Design scalable operational processes to support rapid growth
- Lead and manage the surveyor network, ensuring availability and performance
- Drive customer experience improvements, ensuring seamless post-sale operations
- Collaborate with Tech & Product teams to automate and optimise workflows
- Build and lead a high-performing ops team, setting clear goals and fostering a strong culture
- Oversee compliance with RICS regulations and ensure quality assurance
What we’re looking for:
- 5-10+ years’ experience in operational leadership—ideally in residential surveying
- Preferably RICS qualified (AssocRICS, MRICS, FRICS)
- Proven track record in scaling operations within a fast-growth environment
Operations Director (Surveying) employer: Every Step Recruitment
Contact Detail:
Every Step Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director (Surveying)
✨Tip Number 1
Network with professionals in the surveying industry, especially those who have experience in operational leadership. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends in operations management.
✨Tip Number 2
Familiarise yourself with the specific challenges and opportunities within the residential surveying sector. Understanding the nuances of this field will help you demonstrate your strategic thinking and ability to drive improvements during interviews.
✨Tip Number 3
Showcase your leadership style by preparing examples of how you've built high-performing teams in the past. Be ready to discuss your approach to setting clear goals and fostering a strong culture, as these are key aspects of the Operations Director role.
✨Tip Number 4
Research the company’s current operational processes and think critically about how you would optimise them. Being able to present your ideas on process improvement during discussions can set you apart from other candidates.
We think you need these skills to ace Operations Director (Surveying)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your operational leadership experience, particularly in residential surveying. Use specific examples that demonstrate your ability to scale operations and improve customer experiences.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background aligns with their needs, particularly your experience in managing teams and optimising processes.
Highlight Relevant Qualifications: If you hold any RICS qualifications, be sure to mention them prominently. This will show that you meet one of their key requirements and understand the industry standards.
Showcase Leadership Skills: Provide examples of how you've built high-performing teams and fostered a strong culture in previous roles. This is crucial for the Operations Director position, so make it clear how you can lead effectively.
How to prepare for a job interview at Every Step Recruitment
✨Showcase Your Leadership Experience
As an Operations Director, your leadership skills are crucial. Be prepared to discuss specific examples of how you've successfully led teams and managed operations in previous roles, particularly in fast-growing environments.
✨Demonstrate Your Strategic Thinking
The company is looking for someone who can design scalable processes. Prepare to share your approach to strategic planning and how you've implemented operational improvements that have driven growth and enhanced customer experience.
✨Familiarise Yourself with RICS Regulations
Since compliance with RICS regulations is a key responsibility, make sure you understand these regulations well. Be ready to discuss how you've ensured compliance in past roles and how you would approach this in the new position.
✨Prepare Questions About Company Culture
Building a high-performing ops team requires a strong culture. Prepare insightful questions about the company's values and team dynamics to show your interest in fostering a positive work environment.
