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For Companies At a Glance
- Tasks: Lead operations, manage surveyors, and optimise processes for a growing surveying company.
- Company: Join a fast-growing surveying company focused on exceptional customer experiences.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that values operational excellence and innovation in the surveying industry.
- Qualifications: 5-10 years in operational leadership, ideally in residential surveying; RICS qualification preferred.
- Other info: Looking for a hands-on leader ready to drive change and improve customer satisfaction.
The predicted salary is between 43200 - 72000 £ per year.
Here at Every Step Recruitment, Office Support, we are supporting a fast-growing surveying Company with their requirement for an Operations Director. As they scale, they’re looking for a hands-on, strategic Operations Director to help them grow efficiently while delivering an exceptional customer experience.
Your Role:
As Operations Director, you’ll lead the Company’s end-to-end operations—from customer journey fulfillment and surveyor coordination to process optimisation and team management. You’ll build a high-performing ops function, ensuring operational excellence, scalability, and top-tier service.
Key Responsibilities:
- Design scalable operational processes to support rapid growth
- Lead and manage the surveyor network, ensuring availability and performance
- Drive customer experience improvements, ensuring seamless post-sale operations
- Collaborate with Tech & Product teams to automate and optimise workflows
- Build and lead a high-performing ops team, setting clear goals and fostering a strong culture
- Oversee compliance with RICS regulations and ensure quality assurance
What we're looking for:
- 5-10+ years’ experience in operational leadership—ideally in residential surveying
- Preferably RICS qualified (AssocRICS, MRICS, FRICS)
- Proven track record in scaling operations within a fast-growth environment
- Strong leadership, communication, and problem-solving skills
- Tech-savvy, with experience implementing digital solutions
If you have the expertise and experience in the surveying industry to excel in this Operations Director role, we look forward to reviewing your application!
Contact Detail:
Every Step Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director (Surveying)
✨Tip Number 1
Network with professionals in the surveying industry, especially those who have experience in operational leadership. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends and challenges in the field.
✨Tip Number 2
Familiarise yourself with RICS regulations and quality assurance processes. Being well-versed in these areas will not only boost your confidence but also demonstrate your commitment to maintaining high standards in operations.
✨Tip Number 3
Showcase your tech-savviness by exploring digital solutions that can enhance operational efficiency. Research tools and software that are currently being used in the surveying industry to streamline processes and improve customer experiences.
✨Tip Number 4
Prepare to discuss your previous experiences in scaling operations during interviews. Be ready to share specific examples of how you’ve led teams, optimised processes, and improved customer satisfaction in fast-paced environments.
We think you need these skills to ace Operations Director (Surveying)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operational leadership, particularly in the surveying industry. Emphasise your achievements in scaling operations and improving customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strategic vision for the role. Discuss how your background aligns with the company's goals and how you can contribute to their growth and operational excellence.
Highlight Relevant Skills: In your application, focus on key skills such as leadership, communication, and problem-solving. Provide specific examples of how you've successfully led teams and optimised processes in previous roles.
Showcase Industry Knowledge: Demonstrate your understanding of RICS regulations and quality assurance in your application. Mention any relevant qualifications, like AssocRICS or MRICS, to strengthen your candidacy.
How to prepare for a job interview at Every Step Recruitment
✨Showcase Your Leadership Experience
As an Operations Director, your leadership skills are crucial. Be prepared to discuss specific examples of how you've successfully led teams in the past, particularly in fast-paced environments. Highlight your ability to motivate and manage a diverse group of individuals.
✨Demonstrate Your Strategic Thinking
The role requires a strategic mindset, so come ready to share your approach to designing scalable operational processes. Discuss any frameworks or methodologies you’ve used to optimise workflows and improve customer experiences.
✨Familiarise Yourself with RICS Regulations
Since compliance with RICS regulations is a key responsibility, ensure you understand these standards thoroughly. Be prepared to discuss how you have ensured compliance in previous roles and how you would approach this in the new position.
✨Prepare for Tech-Related Questions
Given the emphasis on digital solutions, brush up on your tech-savvy skills. Be ready to talk about any tools or software you've implemented in the past that improved operational efficiency, and how you envision leveraging technology in this role.
