Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Act as a bridge between residents, contractors, and the Council to ensure smooth communication.
- Company: Join MMP Consultancy, a leader in housing services and community engagement in South West London.
- Benefits: Earn £30.99 per hour with opportunities for impactful work and community involvement.
- Why this job: Make a real difference in residents' lives while enhancing your communication and problem-solving skills.
- Qualifications: Experience as a Resident Liaison Officer or Coordinator with strong customer care skills required.
- Other info: Ideal for proactive individuals who thrive in dynamic environments and enjoy helping others.
Are you passionate about fostering strong relationships between residents and contractors? We are seeking a proactive and empathetic individual to ensure resident needs are met while maintaining clear communication and coordination across all stakeholders. If you have experience in resident liaison, excellent communication skills, and a dedication to delivering outstanding customer care, this role is an exciting opportunity to make a meaningful impact on housing services and community engagement.
MMP Consultancy are looking to recruit Resident Liaison Officers to work for a local authority based in South West London.
Pay Rate: £30.99 Per Hour
Responsibilities:
- Effectively liaise between the Council, residents and contractors to ensure that resident requirements are met and any issues are promptly and suitably addressed.
- Providing support to any vulnerable residents, working with carers and other relevant advocates to ensure that specific needs are taken account of and any issues are resolved to the customer's satisfaction.
- Build and maintain mutually beneficial relationships, facilitate communications and coordinate activities to streamline operations, public communications, incident response and conflict resolution.
- Deliver effective resident consultation and engagement, providing assurances at all levels that our buildings are compliant to all legislative requirements.
- Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management.
Skills & Experience Required:
- Previous experience of working as a Resident Liaison Officer or Coordinator.
- Excellent written and interpersonal skills.
- Proven experience of delivering excellent customer care.
- Experience of handling challenging and complex situations.
- An effective communicator at all levels, able to work proactively and independently to deliver on tight timescales.
Resident Liaison Officer employer: MMP Consultancy
Contact Detail:
MMP Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Familiarise yourself with the local authority's current projects and initiatives in South West London. Understanding their priorities and challenges will help you tailor your conversations and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals already working in resident liaison or related fields. Attend local community meetings or events to connect with potential colleagues and gain insights into the specific needs of residents in the area.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved conflicts or improved communication between stakeholders. Having concrete examples ready will showcase your problem-solving skills and ability to handle challenging situations.
✨Tip Number 4
Demonstrate your empathy and customer care skills during any interactions. Show that you understand the importance of building relationships and are committed to ensuring resident satisfaction, as this is crucial for the role.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Resident Liaison Officer or Coordinator. Emphasise your communication skills and any previous roles where you successfully managed relationships between residents and contractors.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fostering strong relationships and your dedication to customer care. Use specific examples from your past experiences to demonstrate how you have effectively handled challenging situations.
Highlight Relevant Skills: In your application, clearly outline your excellent written and interpersonal skills. Mention any experience you have in delivering effective resident consultation and engagement, as well as your ability to work independently under tight deadlines.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at MMP Consultancy
✨Showcase Your Communication Skills
As a Resident Liaison Officer, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Consider sharing examples from your past experiences where you successfully resolved conflicts or facilitated discussions.
✨Highlight Your Empathy
This role requires a proactive and empathetic approach to resident needs. During the interview, share specific instances where you've supported vulnerable individuals or navigated complex situations with care and understanding. This will show your potential employer that you can handle the emotional aspects of the job.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life situations as a Resident Liaison Officer. Think about challenges you might face, such as dealing with unhappy residents or coordinating with contractors, and prepare your responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Your Knowledge of Compliance
Understanding legislative requirements is crucial for this role. Brush up on relevant housing regulations and be ready to discuss how you would ensure compliance in your work. Showing that you are knowledgeable about these aspects will set you apart from other candidates.
