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- Tasks: Be the go-to person for customers, managing their experience from start to finish.
- Company: Join a global logistics company in south Cambridge, making a real impact in healthcare.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a wellness programme.
- Why this job: Make a difference by supporting life-changing shipments while building lasting relationships.
- Qualifications: Customer-first mindset, problem-solving skills, and experience in B2B service are key.
- Other info: This role is 100% office-based with flexible hours after training.
The predicted salary is between 28800 - 43200 £ per year.
Do you thrive on delivering exceptional customer service and going the extra mile? Are you passionate about getting things right the first time and being the reliable voice that customers trust? Our client, a global logistics company based in south Cambridge, is on the lookout for a Customer Care Coordinator to join their dynamic team, acting as the first point of contact for our commercial clients across the globe. This is not your average support role; this is mission-critical service at its best, handling end-to-end international shipments of life-changing pharmaceutical and healthcare products.
Responsibilities of the Customer Care Co-ordinator:
- Owning the customer experience from first contact through to delivery
- Managing global shipping orders in close coordination with internal departments
- Building long-term relationships with key customers and suppliers
- Handling documentation, queries, and complaints efficiently and empathetically
- Taking full ownership of the issue resolution process, because you care that it’s done right
What you will need to succeed as the Customer Care Co-ordinator:
- A customer-first mindset with a strong sense of accountability
- Experience in B2B customer service, logistics, or supply chain is a big plus
- A natural problem-solver who stays calm under pressure
- Excellent communication skills, both written and verbal
- Someone who loves building relationships and thrives in a team setting
Hours – Monday to Friday, 40hpw, initially starting 8.30am – 17.30 whilst in training and then will move onto a rotating shift pattern operating between the hours of 7am – 6pm. There is flexibility when required. This role is 100% office based.
In return you will receive: 25 days holiday plus bank holidays, discretionary annual bonus scheme, Private medical Insurance, wellness programme and a generous non-contributory pension scheme and plenty of car parking available.
If you are interested in finding out more about this position, please contact Claudine for a chat or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
Customer Care Coordinator employer: Kameo Recruitment Ltd
Contact Detail:
Kameo Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator
✨Tip Number 1
Familiarise yourself with the logistics and supply chain industry, especially in relation to pharmaceutical and healthcare products. Understanding the nuances of this sector will help you speak confidently about how you can contribute to the role.
✨Tip Number 2
Prepare to demonstrate your customer service skills through real-life examples. Think of specific situations where you went above and beyond for a customer, as this aligns perfectly with the customer-first mindset they are looking for.
✨Tip Number 3
Showcase your problem-solving abilities by discussing past challenges you've faced in customer service roles. Highlight how you remained calm under pressure and resolved issues effectively, as this is crucial for the Customer Care Coordinator position.
✨Tip Number 4
Emphasise your communication skills during any interactions. Whether it's through phone calls or face-to-face meetings, being able to convey information clearly and empathetically will set you apart as a candidate who can build strong relationships with clients.
We think you need these skills to ace Customer Care Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Care Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, logistics, or supply chain. Use bullet points to make it easy to read and focus on achievements that demonstrate your problem-solving abilities and customer-first mindset.
Write a Strong Cover Letter: In your cover letter, express your passion for delivering exceptional customer service. Provide specific examples of how you've successfully managed customer relationships and resolved issues in previous roles, showcasing your communication skills and accountability.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Customer Care Coordinator role.
How to prepare for a job interview at Kameo Recruitment Ltd
✨Showcase Your Customer-First Mindset
During the interview, emphasise your commitment to exceptional customer service. Share specific examples of how you've gone the extra mile for customers in previous roles, demonstrating your accountability and dedication to getting things right the first time.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've successfully resolved issues under pressure. Highlight your ability to stay calm and think critically, as this role requires a natural problem-solver who can handle complex situations with ease.
✨Communicate Effectively
Since excellent communication skills are crucial for this position, practice articulating your thoughts clearly and concisely. Be ready to showcase both your verbal and written communication abilities, perhaps by discussing how you’ve handled customer queries or complaints in the past.
✨Build Rapport with Interviewers
Remember that building relationships is key in this role. Approach the interview as an opportunity to connect with your interviewers. Be personable, engage in conversation, and show genuine interest in their experiences and the company culture.
