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- Tasks: Plan and manage maintenance jobs, ensuring timely communication with customers and field workers.
- Company: Join a dynamic team in the social housing sector, dedicated to providing excellent customer service.
- Benefits: Enjoy a competitive hourly rate, flexible working hours, and the chance to develop your skills.
- Why this job: Be part of a supportive team that values your input and offers real impact on community living.
- Qualifications: Must be self-motivated, have strong communication skills, and experience in customer service.
- Other info: This is a temporary 4-month contract based in Feltham, perfect for gaining valuable experience.
Based in Feltham, this is a temporary 4-month contract position at £14.20 per hour for a 40-hour week.
Key Responsibilities:
- Undertake the work planning function for a group of maintenance operatives.
- Utilise a range of IT systems to ensure that all appointed jobs are carried out on time and that there is effective communication with customers.
- Carry out other administrative and data handling functions as instructed by the Senior Planner & Supervision Officer, including updating all systems information and addressing queries from the Customer Service Centre.
- The post holder may be required to work in any admin capacity within the Repairs Service ensuring that the directorate works as one entity.
- Create all new jobs, manage all workers' diaries, and schedule appointments.
- Plan workforce activity in advance, reallocating work as required and integrating emergency jobs as reported.
- Ensure active communications with the field workers so that any unplanned occurrences are addressed immediately.
- Identify risks as early as possible to prevent unplanned disruption.
- Review the balance of work in the team and in individual trades to ensure that there is capacity to deliver emergency and urgent repairs.
- Ensure that any jobs ordered without appointments, such as communal repairs, are effectively integrated into the workload and completed within overall job priority times.
- Provide a high standard of customer care in handling all communications and enquiries, both with tenants and leaseholders and with the Customer Service Centre.
- Initiate calls to tenants/leaseholders to reschedule repairs at the earliest possible time.
- Follow up on any 'out of hours' emergencies to ensure work completion information is properly recorded and necessary follow-up work arranged.
- Assist with the management of maintenance officers' diaries to ensure effective use of time for pre-inspection work.
- Take part in rotas to provide support to the team between 8am and 8pm.
Education and Qualifications Required:
- Self-sufficient, motivated with drive and determination.
- Ability to communicate effectively with a positive approach to solving daily work challenges.
- Ability to deal sympathetically with tenants and leaseholders in the course of daily duties.
- Able to use judgement and discretion.
- Able to work on own initiative or as part of a team/take responsibility.
- Demonstrates high levels of energy and commitment.
- Good sound educational background with strong Repairs systems understanding.
- Excellent Microsoft Excel and PowerPoint experience.
- Significant experience of a high-profile customer services role within a social housing repairs environment.
- Ability to manage all aspects of a customer-focused team, including supporting, developing, and motivating staff, budgetary control, and planning services.
- A proven track record of successfully working in a customer service team in either a contact centre or in a responsive repairs environment.
Contact Detail:
Daniel Owen Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Works Planner
✨Tip Number 1
Familiarise yourself with the specific IT systems mentioned in the job description. Understanding how to navigate these systems will not only help you during the interview but also demonstrate your proactive approach and readiness for the role.
✨Tip Number 2
Brush up on your customer service skills, especially in a social housing context. Be prepared to discuss scenarios where you've effectively handled tenant or leaseholder queries, as this will show your capability in providing high-quality customer care.
✨Tip Number 3
Highlight any experience you have with scheduling and planning work for teams. Be ready to share examples of how you've managed workloads, prioritised tasks, and dealt with unexpected changes, as these are key aspects of the Works Planner role.
✨Tip Number 4
Demonstrate your ability to communicate effectively by preparing questions to ask during the interview. This shows your interest in the role and helps you understand how you can contribute to the team’s success.
We think you need these skills to ace Works Planner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in work planning, customer service, and administrative roles. Emphasise your skills in using IT systems and managing diaries, as these are crucial for the Works Planner position.
Craft a Strong Cover Letter: In your cover letter, express your motivation for applying and how your background aligns with the responsibilities of the role. Mention specific examples of how you've successfully managed workloads and communicated effectively with customers in previous positions.
Highlight Relevant Skills: Clearly outline your skills in Microsoft Excel and PowerPoint, as well as your experience in a customer-focused environment. Discuss your ability to handle queries and manage schedules, which are key aspects of the job.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for the role of Works Planner.
How to prepare for a job interview at Daniel Owen Ltd
✨Showcase Your IT Skills
Since the role involves utilising a range of IT systems, be prepared to discuss your experience with relevant software. Highlight any specific tools you've used in previous roles, especially those related to scheduling and data management.
✨Demonstrate Customer Care Experience
This position requires a high standard of customer care. Be ready to share examples of how you've effectively handled customer queries or complaints in the past, particularly in a social housing or repairs context.
✨Emphasise Communication Skills
Effective communication is key for this role. Prepare to discuss how you maintain clear communication with both customers and field workers, especially during unplanned occurrences or emergencies.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to manage competing priorities or reallocate work, and be ready to explain your thought process and outcomes.
