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- Tasks: Help solve customer complaints and communicate with business partners over the phone.
- Company: Join a growing internal customer relations team focused on problem-solving.
- Benefits: Earn £13.08 per hour, enjoy weekly pay, paid holidays, and a pension scheme.
- Why this job: Great opportunity to develop skills in a supportive environment with potential for permanent roles.
- Qualifications: No specific qualifications required, just a passion for helping others and problem-solving.
- Other info: Work from home one day a week after training; refer a friend for rewards!
Temporary - ongoing with potential to go permanent.
Do you see yourself as a problem solver? Are you someone who likes to get to the bottom of an issue? Can you make decisions based on facts and findings?
Our client is expanding their internal customer relations department further, and whilst it's quite telephone based, this is NOT a call centre environment. If you feel you have the above qualities and want to join an internal customer relations team, we'd love to see a copy of your CV.
Main duties will include:
- Communicating with the client's business partners over the phone, following through on and investigating complaints raised by previous and existing customers.
- Liaising with your colleagues who organise release of information within the current Data Protection guidelines.
- Considering possible regulatory breaches or operational incidents which could affect the business or customer.
- Logging details and updating information on the in-house systems as they arise for others in the team to review if needed.
- Recording findings and answering questions raised over the phone as well as email and online chat.
- Keeping an eye out for patterns/trends that might arise and raise awareness to the management team for further investigation.
To enable you to complete the above tasks, you'll be trained on their product range and how each stage of the customer journey links up from the sale stage to onboarding.
What we can offer you at this stage:
- Initially we are able to offer this on an ongoing temporary basis, but there has been a high success of temps being offered permanent contracts within the business, so don't let this put you off applying.
- You'll receive an hourly rate of £13.08 p/hour.
- Weekly pay.
- Paid holiday and enrolment in pension scheme after 12 weeks.
- Central Redhill office location.
- 00-5.15pm Mon to Fri.
- 1 day a week WFH (after training completed).
Refer a friend and earn a retail voucher worth up to £500!
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Customer Complaints Assistant employer: Lloyd Recruitment - Epsom
Contact Detail:
Lloyd Recruitment - Epsom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Complaints Assistant
✨Tip Number 1
Familiarise yourself with common customer complaints and resolutions in the industry. This knowledge will help you demonstrate your problem-solving skills during any interviews or discussions.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves liaising with business partners and customers, being articulate and clear will set you apart from other candidates.
✨Tip Number 3
Showcase your ability to work with data protection guidelines. Understanding these regulations will be crucial in this role, so be prepared to discuss how you would handle sensitive information.
✨Tip Number 4
Highlight any experience you have with logging and updating information in systems. Being detail-oriented and organised is key for this position, so share relevant examples from your past roles.
We think you need these skills to ace Customer Complaints Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Customer Complaints Assistant. Emphasise your problem-solving abilities and any previous customer service experience.
Craft a Strong Cover Letter: Write a cover letter that addresses the specific requirements mentioned in the job description. Explain why you are interested in the position and how your skills can contribute to the internal customer relations team.
Showcase Communication Skills: Since the role involves communicating with business partners and customers, highlight your verbal and written communication skills. Provide examples of how you've effectively resolved complaints or issues in the past.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at Lloyd Recruitment - Epsom
✨Show Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer complaints in the past. Highlight your ability to analyse situations and make decisions based on facts, as this role requires a keen problem-solving mindset.
✨Understand Data Protection Guidelines
Familiarise yourself with data protection regulations relevant to customer information. Being knowledgeable about these guidelines will demonstrate your commitment to compliance and reassure the interviewers of your capability to handle sensitive information.
✨Demonstrate Communication Skills
Since the role involves liaising with business partners and customers over the phone, practice clear and concise communication. Be ready to discuss how you can effectively convey information and manage conversations, especially when dealing with complaints.
✨Be Ready to Discuss Trends and Patterns
Think about how you would identify and report trends in customer complaints. Prepare to discuss any previous experiences where you noticed patterns and how you raised awareness to management, as this shows proactive thinking and attention to detail.
