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- Tasks: Engage customers, manage sales, and maintain store presentation at the Harry Potter Shop.
- Company: Join the magical team at Warner Bros. Discovery's iconic Harry Potter Shop at King's Cross.
- Benefits: Earn £13.10 per hour with flexible hours and a fun work environment.
- Why this job: Immerse yourself in the Wizarding World while delivering exceptional customer experiences.
- Qualifications: Previous retail experience is preferred; enthusiasm for Harry Potter is a must!
- Other info: Contract position for 12 weeks, working 40 hours per week including weekends.
Allegis Global Solutions is recruiting for a contract position at Warner Bros. Discovery Platform 9¾ at King's Cross Station.
12 Weeks Contract
Contract Start Date - 23rd June 2025
40 hours per week - 5 days a week across Monday-Sunday via monthly rota
Normal hours of work are between 7am and 10:30pm
£13.10ph via PAYE
Department Overview
Harry Potter Shop King’s Cross is the official London destination for best-in-class Wizarding World merchandise. At just over 2000sqft, the small footprint of Harry Potter Shop King’s Cross plays a massive part in the success of the Worldwide Tours & Retail business. Our team delivers extraordinary customer service and self-developed product as unique as our location.
Job Responsibilities
- Help exceed customer expectations by understanding and demonstrating exceptional service on the sales floor and till points.
- Display good listening skills, identifying customer needs and responding to them quickly.
- Work collaboratively with team members to achieve sales targets and enhance the customer experience.
- Continuously develop your product and brand knowledge.
- Replenish stock and maintain high standards of visual merchandising and housekeeping.
- Embrace new technology, processes and efficiencies that streamline the customer experience.
- Engage with large groups of customers at a time at our photo opportunity and communicate in an enthusiastic and entertaining manner.
- Share the Harry Potter story with passion and purpose, linking our products to the narrative and upselling where appropriate.
- Create a welcoming environment for all customers, treating every customer with respect and ensuring everyone feels valued.
- Adhere to all Company policies and procedures e.g. timekeeping, absence reporting procedures etc.
- Maintain and demonstrate security and Health and Safety awareness.
- Take accountability for your personal performance and sales targets, regularly reviewing progress and taking steps to exceed goals.
- Show flexibility and willingness to meet store needs during the period of employment regarding hours, work and duties.
Skills & Knowledge Required
- Previous retail experience or experience working with the public (if a school leaver, work experience is desirable).
- Selling skills - proactively seeks out opportunities to increase sales.
- Ability to communicate clearly and confidently with the public.
- Ability to use own initiative.
- Enthusiasm and passion for, as well as excellent knowledge of, the Harry Potter brand.
Terms & Conditions
Contracted to 40 hours per week. You will be required to work weekends and Bank Holidays as part of this working pattern. This role includes working on tills, interacting with customers, replenishing our shelves, and working at the photo opportunity on the station concourse. Retail Assistants will need to work across all these functions at different times.
If you would like to be considered please apply with a copy of your updated CV.
Contact Detail:
Allegis Global Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant
✨Tip Number 1
Familiarise yourself with the Harry Potter brand and its merchandise. Knowing the products inside out will not only help you engage with customers but also demonstrate your passion for the brand during any interviews or discussions.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you for the fast-paced environment of the shop and help you respond effectively to various customer needs and questions.
✨Tip Number 3
Showcase your enthusiasm for storytelling. Think about how you can weave the Harry Potter narrative into your interactions with customers, making their shopping experience memorable and engaging.
✨Tip Number 4
Be ready to discuss your flexibility and willingness to work varied hours, including weekends and bank holidays. Highlighting your adaptability will show that you're a team player who can meet the demands of the role.
We think you need these skills to ace Retail Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail experience and customer service skills. Emphasise any previous roles where you demonstrated exceptional service or worked in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Harry Potter brand and your ability to engage with customers. Mention specific examples of how you've exceeded customer expectations in past roles.
Highlight Relevant Skills: In your application, focus on skills such as communication, teamwork, and sales abilities. Provide examples of how you've used these skills to enhance customer experiences in previous positions.
Show Your Passion: Express your passion for the Harry Potter franchise in your application. Share why you want to work at the Harry Potter Shop King’s Cross and how you can contribute to creating a magical experience for customers.
How to prepare for a job interview at Allegis Global Solutions
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for the Harry Potter brand during the interview. Share any personal experiences or connections you have with the franchise, as this will demonstrate your genuine interest and help you connect with the interviewers.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Highlight your ability to listen to customer needs and respond effectively, as this is crucial for a Retail Assistant position.
✨Be Ready to Discuss Teamwork
Since the role requires collaboration with team members, be prepared to discuss your experience working in teams. Share specific instances where you contributed to achieving sales targets or enhancing customer experiences together.
✨Familiarise Yourself with the Role's Responsibilities
Review the job description thoroughly and understand the key responsibilities. Be ready to discuss how your skills align with tasks like visual merchandising, stock replenishment, and engaging customers at the photo opportunity.
