Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers, manage sales, and maintain store presentation at the Harry Potter Shop.
- Company: Join the magical team at Warner Bros. Discovery, home to iconic Wizarding World experiences.
- Benefits: Earn £13.10 per hour with flexible hours and a fun work environment.
- Why this job: Immerse yourself in the Harry Potter universe while delivering exceptional customer service.
- Qualifications: Previous retail experience is a plus; enthusiasm for Harry Potter is essential.
- Other info: Contract position for 12 weeks, working 40 hours per week including weekends.
Allegis Global Solutions is recruiting for a contract position at Warner Bros. Discovery Platform 9¾ at King's Cross Station.
12 Weeks Contract
Contract Start Date - 23rd June 2025
40 hours per week - 5 days a week across Monday-Sunday via monthly rota
Normal hours of work are between 7am and 10:30pm
£13.10ph via PAYE
Department Overview
Harry Potter Shop King’s Cross is the official London destination for best-in-class Wizarding World merchandise. At just over 2000sqft, the small footprint of Harry Potter Shop King’s Cross plays a massive part in the success of the Worldwide Tours & Retail business. Our team delivers extraordinary customer service and self-developed product as unique as our location.
Job Responsibilities
- Help exceed customer expectations by understanding and demonstrating exceptional service on the sales floor and till points.
- Display good listening skills, identifying customer needs and responding to them quickly.
- Work collaboratively with team members to achieve sales targets and enhance the customer experience.
- Continuously develop your product and brand knowledge.
- Replenish stock and maintain high standards of visual merchandising and housekeeping.
- Embrace new technology, processes and efficiencies that streamline the customer experience.
- Engage with large groups of customers at a time at our photo opportunity and communicate in an enthusiastic and entertaining manner.
- Share the Harry Potter story with passion and purpose, linking our products to the narrative and upselling where appropriate.
- Create a welcoming environment for all customers, treating every customer with respect and ensuring everyone feels valued.
- Adhere to all Company policies and procedures e.g. timekeeping, absence reporting procedures etc.
- Take accountability for your personal performance and sales targets, regularly reviewing progress and taking steps to exceed goals.
- Show flexibility and willingness to meet store needs during the period of employment regarding hours, work and duties.
Skills & Knowledge Required
- Previous retail experience or experience working with the public (if a school leaver, work experience is desirable).
- Selling skills - proactively seeks out opportunities to increase sales.
- Ability to communicate clearly and confidently with the public.
- Ability to use own initiative.
- Enthusiasm and passion for, as well as excellent knowledge of, the Harry Potter brand.
Terms & Conditions
Contracted to 40 hours per week. You will be required to work weekends and Bank Holidays as part of this working pattern. This role includes working on tills, interacting with customers, replenishing our shelves, and working at the photo opportunity on the station concourse. Retail Assistants will need to work across all these functions at different times.
If you would like to be considered please apply with a copy of your updated CV.
Retail Assistant employer: Allegis Global Solutions
Contact Detail:
Allegis Global Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant
✨Tip Number 1
Familiarise yourself with the Harry Potter brand and its merchandise. Being able to discuss products enthusiastically and knowledgeably will set you apart during any interactions with the hiring team.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've exceeded customer expectations in previous roles. This will demonstrate your ability to create a magical experience for customers.
✨Tip Number 3
Practice your storytelling skills! Think about how you can link products to the Harry Potter narrative, as this is a key part of the role. Engaging storytelling can elevate the customer experience significantly.
✨Tip Number 4
Be ready to discuss your flexibility and willingness to work varied hours, including weekends and bank holidays. Highlighting your adaptability will show that you're committed to meeting the store's needs.
We think you need these skills to ace Retail Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail experience and customer service skills. Emphasise any previous roles where you demonstrated enthusiasm for a brand, especially if it relates to Harry Potter or similar merchandise.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the Harry Potter brand and your understanding of exceptional customer service. Mention specific examples of how you've exceeded customer expectations in past roles.
Highlight Relevant Skills: In your application, focus on skills such as communication, teamwork, and sales abilities. Provide examples of how you've used these skills in previous positions to enhance customer experiences.
Show Enthusiasm: Convey your excitement about the opportunity to work at the Harry Potter Shop. Use positive language and express your eagerness to contribute to the team and create memorable experiences for customers.
How to prepare for a job interview at Allegis Global Solutions
✨Know Your Harry Potter Facts
Brush up on your Harry Potter knowledge before the interview. Being able to discuss characters, themes, and merchandise will show your passion for the brand and help you connect with the interviewers.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight your ability to listen to customer needs and respond effectively, as this is crucial for a Retail Assistant role.
✨Show Enthusiasm and Team Spirit
Express your excitement about working in a team environment. Share experiences where you've collaborated with others to achieve goals, as teamwork is essential in this role.
✨Be Ready for Role-Playing Scenarios
Expect to engage in role-playing during the interview. Practice how you would handle different customer interactions, especially those that involve upselling or storytelling about products.
