Field Service Engineer

Job Summary:

We are seeking a skilled and motivated Field Service Engineer to support installation, maintenance, repair, and customer training of high-end beauty and medical devices. The ideal candidate will have a strong background in electromechanical systems, customer service experience, and a solid understanding of working within a BSI-certified ISO 13485 quality management system. You will act as a key liaison between our company and clients, ensuring the highest level of equipment performance, customer satisfaction and problem resolution.

Key Responsibilities:

• Perform installation, calibration, preventive maintenance, troubleshooting, and repair of beauty and medical equipment at customer sites.
• Conduct on-site and remote quick start trouble shooting for clients on proper device usage and safety. (In depth training is provided by the training team to the client).
• Maintain detailed service documentation, in compliance with ISO 13485 and regulations.
• Support product lifecycle processes, including non-conformance reporting, corrective actions, and root cause analysis.
• Collaborate with Quality Assurance and R&D teams to provide field feedback and contribute to continuous improvement efforts.
• Ensure adherence to regulatory, safety, and quality standards in all service activities.
• Maintain an adequate inventory of parts and tools for service activities.
• Travel to customer locations regionally/nationally as required (up to 80%).

Requirements:

Education & Experience:

• Degree or diploma in Engineering, Electronics, Electrical Engineering, or related technical field.
• Minimum 2–4 years’ experience in field service, ideally with medical or aesthetic devices.
• Prior experience in an ISO 13485-compliant environment; familiarity with BSI certification is a plus / ISO certification standards.

Technical Skills:

• Proficiency in troubleshooting and repairing electromechanical systems, lasers, RF, ultrasound, or similar technologies.
• Knowledge of electrical safety standards, calibration procedures, and test equipment.
• Basic understanding of network connectivity and software installation.

Soft Skills:

• Excellent interpersonal and communication skills; ability to explain technical concepts to non-technical users.
• Strong organisational skills with attention to detail and time management.
• Ability to work independently and manage field schedules efficiently, in combination with Engineering Co-Ordinator.

Desirable Qualifications:

• Certification or training related to laser safety, electromedical equipment, or aesthetic systems.
• Experience with CRM/service management tools (e.g., Zoho, Microsoft).

Benefits:

• Competitive salary and bonus package
• Travel allowance and service vehicle
• Ongoing professional development and training opportunities
• Company pension