Deskside & 2nd Line Support Engineer

Wootton Full-Time 30000 - 42000 £ / year (est.) No home office possible

Job Description

Copart UK Ltd currently recruiting a Deskside & 2nd Line Support Engineer to join our growing team based at our Wootton Head Office. This role will be responsible for providing technical support and ensuring the smooth operation of the organisation’s IT infrastructure.

They will be responsible for installing, maintaining and troubleshooting hardware and software, managing network and server environments, and supporting end-users with technical and desktop problems in response to help desk requests.

They may be required to travel to and work at our various sites across the UK and Ireland to assist with projects

What we need from you:

Full driving licence
A good understanding of computer hardware, software, and operating systems (Windows, Linux).
Proficiency in network troubleshooting and administration (TCP/IP, DNS, DHCP).
Previous experience of MDM systems is desirable
Experience with server management, including Active Directory, Windows Server, and virtualisation.
The ability to diagnose and resolve technical issues quickly and effectively.
Strong analytical skills to identify root causes and implement corrective actions.
Excellent verbal and written communication skills to interact with non-technical users and document processes.
The ability to explain technical concepts clearly and concisely to users with varying levels of IT knowledge.
The ability to manage multiple tasks and prioritise work effectively in a fast-paced environment.
Great attention to detail in maintaining system documentation and following procedures.
Strong teamwork skills to collaborate with colleagues and other departments.
A customer-focused approach with a commitment to providing high-quality support.
Willingness to learn new technologies and continuously improve technical skills.
Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Azure Fundamentals) are a plus.
A minimum of 2 years of experience in an IT support or technician role.

What we offer you in return:

✨ Time For You: Relax with 23 days of holiday plus bank holidays, and an extra day for a personal special occasion.

🌟 Give Back: Receive a paid day to volunteer for a charity of your choice.

💖 Health & Wellness: Health & Wellness: Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans and Virtual GP access.

😊 Appreciating You & Others: Celebrate special moments with access to our Recognition Hub and E-card collection.

💼 Your Future: Join our contributory workplace pension scheme for financial security.

📈 Investment: Purchase shares in our global company at a discounted rate.

🚴 Fitness & Health: Save money while commuting with our Cycle to Work Scheme and access fitness videos and gym discounts.

🛡️ Life Assurance: Enjoy peace of mind with our life insurance coverage.

💸 Exclusive Discounts: Access our deals hub for savings on everyday purchases and family activities.

🎯 Goal Support: Use tools like Mortgage Advice, Life Coaching, and our Money Hub to achieve your goals.

**No agencies please**

Deskside & 2nd Line Support Engineer employer: Copart Uk Limited

Copart UK Ltd is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture at our Wootton Head Office. With generous benefits such as 23 days of holiday, a healthcare cash plan, and opportunities for volunteering, we foster a collaborative environment where team members can thrive and develop their skills in IT support. Join us to be part of a dynamic team that values your contributions and invests in your future.