Retail Doorperson

First founded in London’s Piccadilly in 1707, we are proud to have remained an essential destination for anyone in search of extraordinary food, exceptional service and joy-giving things ever since. Everyone remembers their first encounter with us, and no wonder – over our centuries of history, we have been committed to delivering a sense of pleasure to anyone who walks through our doors.

Fortnum and Mason is on the lookout for a Retail Doorperson – a role that plays a pivotal role in creating unforgettable experiences for our guests.

Further to this, our successful candidate will:

• Manage the guest experience upon arrival and departure in line with our brand values and expectations
• Ensure guest exceptions are exceeded through handling all requests, queries, comments and complaints in a courteous and prompt manner
• Greet arriving guests from their cars / taxis and provide assistance where appropriate. This may include carefully assisting with the handling of luggage and other belongings.
• Arrange taxis for departing guests and provide directions if required.
• Whilst interacting with guests, promote Fortnum’s services and special store moments
• Ensure your personal appearance is in line with Fortnum’s standards, including wearing our uniform in line with role specification.

In return, we offer fabulous benefits:

• A competitive salary + paid overtime
• Discretionary annual bonus of up to 5% of annual salary
• A generous store and restaurant discount
• A subsidised staff restaurant which uses Fortnum’s ingredients
• 28 days paid holiday (inc. bank holidays) a year, an extra day off for your birthday AND 5 extra wellbeing days off (post probation)
• Excellent pension scheme
• Defined development scheme to grow your career
• An exclusive invitation to our legendary 'Staff Shop Sale'
• Invitation to our annual staff party
• The opportunity to work for a multi-channel company that put digital first to better our ways of working

* And because we value your service with us, we give you additional annual leave and incredible gifts once you’ve been with us for 5 years.

Our Commitment to Inclusivity

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.