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- Tasks: Welcome guests, manage their experience, and assist with luggage and transport.
- Company: Fortnum and Mason, a historic London destination since 1707, offers extraordinary food and service.
- Benefits: Enjoy competitive pay, generous discounts, extra holiday, and a fun staff party!
- Why this job: Join a team that values inclusivity and creates unforgettable experiences for guests.
- Qualifications: No specific qualifications required; just a friendly attitude and a passion for service.
- Other info: Opportunities for career growth and recognition in a multi-channel company.
The predicted salary is between 24000 - 36000 £ per year.
First founded in London’s Piccadilly in 1707, we are proud to have remained an essential destination for anyone in search of extraordinary food, exceptional service and joy-giving things ever since. Everyone remembers their first encounter with us, and no wonder – over our centuries of history, we have been committed to delivering a sense of pleasure to anyone who walks through our doors.
Fortnum and Mason is on the lookout for a Retail Doorperson - a role that plays a pivotal role in creating unforgettable experiences for our guests. Further to this, our successful candidate will:
- Manage the guest experience upon arrival and departure in line with our brand values and expectations.
- Ensure guest expectations are exceeded through handling all requests, queries, comments and complaints in a courteous and prompt manner.
- Greet arriving guests from their cars/taxis and provide assistance where appropriate. This may include carefully assisting with the handling of luggage and other belongings.
- Arrange taxis for departing guests and provide directions if required.
- Whilst interacting with guests, promote Fortnum’s services and special store moments.
- Ensure your personal appearance is in line with Fortnum’s standards, including wearing our uniform in line with role specification.
In return, we offer fabulous benefits:
- A competitive salary + paid overtime.
- Discretionary annual bonus of up to 5% of annual salary.
- A generous store and restaurant discount.
- A subsidised staff restaurant which uses Fortnum’s ingredients.
- 28 days paid holiday (including bank holidays) a year, an extra day off for your birthday AND 5 extra wellbeing days off (post probation).
- Excellent pension scheme.
- Defined development scheme to grow your career.
- An exclusive invitation to our legendary 'Staff Shop Sale'.
- Invitation to our annual staff party.
- The opportunity to work for a multi-channel company that puts digital first to better our ways of working.
- And because we value your service with us, we give you additional annual leave and incredible gifts once you’ve been with us for 5 years.
Our Commitment to Inclusivity: We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Retail Doorperson employer: Fortnum & Mason
Contact Detail:
Fortnum & Mason Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Doorperson
✨Tip Number 1
Familiarise yourself with Fortnum and Mason's history and values. Understanding the brand's commitment to exceptional service will help you align your approach when interacting with guests.
✨Tip Number 2
Practice your greeting and guest interaction skills. As a Retail Doorperson, first impressions matter, so being warm and welcoming can set the tone for an unforgettable experience.
✨Tip Number 3
Be prepared to handle various guest requests and complaints with poise. Think of scenarios you might encounter and how you would respond to ensure guest satisfaction.
✨Tip Number 4
Dress appropriately and maintain a polished appearance. Since personal presentation is crucial in this role, ensure you understand the uniform standards and embody the brand's image.
We think you need these skills to ace Retail Doorperson
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and expectations for the Retail Doorperson position. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Personal Statement: Write a personal statement that reflects your passion for customer service and your ability to create memorable experiences for guests. Use specific examples from your past roles to demonstrate your skills in handling requests and complaints.
Highlight Relevant Experience: Make sure to include any previous experience in hospitality or customer-facing roles. Emphasise your ability to manage guest interactions and provide assistance, as well as your commitment to maintaining high standards of appearance and service.
Proofread Your Application: Before submitting your application, thoroughly proofread your documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Retail Doorperson role.
How to prepare for a job interview at Fortnum & Mason
✨Understand the Brand Values
Before your interview, take some time to research Fortnum and Mason's history and brand values. Understanding their commitment to exceptional service will help you align your responses with what they are looking for in a Retail Doorperson.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Highlighting your ability to handle requests and complaints courteously will demonstrate that you can exceed guest expectations.
✨Dress to Impress
Since personal appearance is crucial for this role, ensure you dress smartly for the interview. This shows that you understand the importance of maintaining a professional image in line with Fortnum’s standards.
✨Practice Your Greeting
As a Retail Doorperson, greeting guests is a key part of the job. Practice a warm and welcoming greeting that reflects the joy-giving experience Fortnum and Mason aims to provide. This will help you make a great first impression during the interview.
