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- Tasks: Engage with patients, assist in consultations, and maintain records in a dynamic clinic environment.
- Company: Optical Express is dedicated to exceptional patient care and invests in its people and technology.
- Benefits: Enjoy a competitive salary, bonuses, 29 days leave, free eye surgery, and ongoing training.
- Why this job: Join a supportive team focused on excellence and community impact while making patients feel valued.
- Qualifications: Passion for customer service, strong organisational skills, and clear communication are essential.
- Other info: Flexibility to work weekends is required; this role offers a fulfilling and rewarding career path.
The predicted salary is between 21600 - 37800 £ per year.
Hours: Full time - 40 hours (must be flexible to work weekends)
Salary: £27,000 + bonus & benefits
Location: Bournemouth
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Senior Optical Advisor's role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:
- Building relationships with patients and ensuring regular communication prior to and following their treatment
- Assisting in patient consultations
- Scanning patients eyes using state of the art equipment as part of a full health check
- Assisting patients to complete health questionnaires
- Introducing patients to their optometrist
- Scheduling treatment dates
- Discussing finance options
- Accurately maintaining patient records
Are you our ideal candidate? The answer is yes if you:
- Have a passion for providing world-class customer service
- Possess strong organisational skills
- Can communicate clearly and articulately with a diverse range of people
- Are motivated and driven to succeed
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Optical Advisor
✨Tip Number 1
Familiarise yourself with the latest advancements in optical technology and patient care. Being knowledgeable about state-of-the-art equipment and treatments will not only impress during interviews but also show your commitment to providing exceptional service.
✨Tip Number 2
Practice your communication skills by engaging with a diverse range of people. This could be through volunteering or part-time roles in customer service, which will help you articulate clearly and build rapport with patients.
✨Tip Number 3
Research Optical Express's values and community projects. Understanding their culture of care, trust, and integrity will allow you to align your answers with their mission during the interview process.
✨Tip Number 4
Prepare for situational questions by thinking of examples from your past experiences where you've demonstrated strong organisational skills and provided excellent customer service. This will help you stand out as a motivated candidate ready to succeed.
We think you need these skills to ace Senior Optical Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Senior Optical Advisor position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and any optical-related roles. Use bullet points for clarity and focus on achievements that demonstrate your organisational skills and ability to communicate effectively.
Write a Strong Cover Letter: In your cover letter, express your passion for providing exceptional patient care and your motivation to succeed in the role. Mention specific examples from your past experiences that showcase your ability to build relationships and maintain clear communication with patients.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the healthcare sector.
How to prepare for a job interview at Optical Express
✨Showcase Your Customer Service Skills
As a Senior Optical Advisor, you'll need to demonstrate your passion for providing world-class customer service. Prepare examples from your past experiences where you went above and beyond for a customer, highlighting your ability to build relationships and communicate effectively.
✨Familiarise Yourself with Optical Equipment
Since the role involves scanning patients' eyes using state-of-the-art equipment, it's beneficial to have a basic understanding of optical technology. Research common tools used in the industry and be ready to discuss how you would assist in patient consultations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle various patient situations. Think about how you would manage a difficult patient or explain complex information clearly and articulately.
✨Emphasise Teamwork and Integrity
Optical Express values a culture of care, trust, and integrity. Be prepared to discuss how you work collaboratively with colleagues and contribute to a positive team environment. Share examples that reflect your commitment to these values.
