Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer service in an automotive dealership.
- Company: Join a reputable main dealer in Maidstone, known for exceptional service and career growth.
- Benefits: Enjoy a competitive salary with bonuses, plus opportunities for professional development.
- Why this job: Be part of a dynamic team that values customer satisfaction and operational excellence.
- Qualifications: Experience in the automotive industry and strong leadership skills are essential.
- Other info: Apply now to kickstart your career with expert support from Monday Matters Recruitment.
The predicted salary is between 28800 - 43200 £ per year.
Established Main Dealer based in the Maidstone, Kent area. Circa 36k Basic Salary + Bonus (48k OTE).
Monday Matters Recruitment is excited to partner with a reputable main dealership in Maidstone, Kent, as they seek to hire a Senior Service Advisor. The Senior Service Advisor will play a pivotal role in ensuring exceptional customer service experiences while managing the service reception team effectively. If you have experience in a similar role and possess a passion for the automotive industry, this might be the perfect fit for you!
Key Responsibilities:- Lead and manage the day-to-day operations of the service reception team.
- Ensure high levels of customer satisfaction by providing professional and courteous service.
- Oversee appointment scheduling and workflow management within the service department.
- Train and develop team members to enhance their skills and promote career growth.
- Resolve customer inquiries or issues in a timely and efficient manner.
- Collaborate with management to implement best practices and improve service efficiency.
- Maintain accurate records of customer interactions and service transactions.
- Proven experience in a similar role within the automotive industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities to foster positive customer relations.
- Organizational skills with the ability to multitask effectively.
- Proficient in using service management and scheduling software.
- Problem-solving skills with a solution-oriented approach to challenges.
- A passion for delivering outstanding customer service and operational excellence.
Why Monday Matters Recruitment:
- Monday Matters is committed to supporting your career development within the automotive industry.
- Access to a wide range of job opportunities across the sector, including exclusive roles with established clients.
- We offer expert advice and guidance throughout the recruitment process to ensure the best match for both candidates and employers.
- Excellent candidate support, from CV preparation to interview coaching.
Full vacancy details for this Senior Service Advisor role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment.
Senior Service Advisor (Automotive) employer: Monday Matters Recruitment Ltd
Contact Detail:
Monday Matters Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor (Automotive)
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in the automotive industry. Being knowledgeable about current developments will not only boost your confidence but also impress potential employers during discussions.
✨Tip Number 2
Network with professionals in the automotive sector, especially those who work in service advisory roles. Attend industry events or join online forums to connect with others and gain insights that could give you an edge in your application.
✨Tip Number 3
Prepare to showcase your leadership skills by thinking of specific examples from your past experiences where you successfully managed a team or resolved customer issues. This will help you stand out during interviews.
✨Tip Number 4
Research the dealership you're applying to and understand their values and customer service philosophy. Tailoring your approach to align with their mission can demonstrate your genuine interest in the role and the company.
We think you need these skills to ace Senior Service Advisor (Automotive)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the automotive industry, particularly any leadership roles or customer service achievements. Use specific examples to demonstrate your skills and how they align with the responsibilities of a Senior Service Advisor.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your commitment to exceptional customer service. Mention your experience in managing teams and resolving customer issues, as these are key aspects of the role.
Highlight Relevant Skills: In your application, emphasise your strong communication, organisational, and problem-solving skills. These are crucial for the Senior Service Advisor position, so provide examples of how you've successfully used these skills in past roles.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential in a customer-facing role.
How to prepare for a job interview at Monday Matters Recruitment Ltd
✨Showcase Your Leadership Skills
As a Senior Service Advisor, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams in the past. Highlight specific examples where you improved team performance or customer satisfaction.
✨Demonstrate Customer Service Excellence
This role is all about providing exceptional customer service. Prepare to share stories that illustrate your commitment to customer satisfaction. Think of instances where you resolved issues effectively or went above and beyond for a customer.
✨Familiarise Yourself with Service Management Software
Proficiency in service management and scheduling software is crucial. Before the interview, brush up on any relevant software you’ve used in the past. If possible, research the specific tools the dealership uses and be ready to discuss your experience with similar systems.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of challenges you've faced in previous roles and how you approached them. Be ready to explain your thought process and the outcomes of your decisions, showcasing your solution-oriented mindset.
