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- Tasks: Be the friendly face of our community, welcoming visitors and ensuring smooth operations.
- Company: Join ISS, a global leader in workplace management, dedicated to connecting people and places.
- Benefits: Enjoy a permanent role with flexible hours and opportunities for personal growth.
- Why this job: Make a real impact by fostering community connections and supporting entrepreneurship.
- Qualifications: Previous experience in a similar role, strong organisational skills, and a passion for community building.
- Other info: Diversity and inclusivity are at our core; everyone is welcome to apply!
The predicted salary is between 24000 - 36000 £ per year.
Location: London
Hours of work: 40 Hours across 3 Shift Patterns Monday to Friday
Contract Type: Permanent
As a Community Associate, you will be the primary point of contact and the welcoming face of our client, ensuring a consistently positive experience for all members. Your role will be pivotal in creating a collaborative community environment, fostering relationships, and supporting the growth of our client-provided services.
Job Description
As Community Associate, you will work Monday to Friday with varying hours to accommodate our events schedule, ensuring that the building is fully operational and that processes run smoothly. Additionally, you'll drive the promotion of service offerings and take direction from the management team to support the community's needs. In this role, you'll be the first and last point of contact for all visitors, embodying the friendly and professional atmosphere that defines our client's values. Your efforts will help build a vibrant, connected community where members feel welcomed, supported, and inspired.
Key Responsibilities
- Create a welcoming and collaborative community environment amongst our members through events and building relationships between members
- Ensure that your building is fully operational and processes are running smoothly
- Drive growth and promotion of our client provided service offerings
- Take direction from the team to support the Community as necessary
- Be the first and last point of contact for your building
- Cover the front desk during business hours
- Greet and check-in member guests
- Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails encourage visitor NPS completion
Professional and Personal Competencies/Qualifications
- A social butterfly and a self-starter who can motivate themselves
- Have previous experience in a similar role/co-working environment
- Highly independent and can manage projects for timely delivery
- Have exceptional organisational and multitasking skills with great attention to detail
- Have demonstrated professionalism, accountability, self-awareness, and high social intelligence in previous roles
- Are passionate about entrepreneurship and community building
- Possess basic computer skills: Microsoft Office
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Host/Hostess employer: ISS Facility Services UK
Contact Detail:
ISS Facility Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host/Hostess
✨Tip Number 1
Familiarise yourself with the community and services offered by our client. Understanding their values and offerings will help you engage more effectively with members and visitors, showcasing your enthusiasm for the role.
✨Tip Number 2
Network with current employees or others in similar roles. This can provide you with insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Demonstrate your social skills by engaging with potential colleagues or community members on platforms like LinkedIn. Building relationships before applying can show your commitment to fostering a collaborative environment.
✨Tip Number 4
Prepare to discuss specific examples of how you've created welcoming environments in previous roles. Highlighting your experience in community building will set you apart as a candidate who truly understands the importance of this position.
We think you need these skills to ace Host/Hostess
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in community building, customer service, and any previous roles in co-working environments. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for community engagement and entrepreneurship. Mention specific examples of how you've created welcoming environments or fostered relationships in past roles.
Highlight Key Competencies: In your application, emphasise your organisational skills, ability to multitask, and social intelligence. Provide examples that illustrate these competencies, as they are crucial for the Host/Hostess role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail, which is essential for this position.
How to prepare for a job interview at ISS Facility Services UK
✨Show Your Social Skills
As a Host/Hostess, your ability to connect with people is crucial. During the interview, demonstrate your social skills by engaging with the interviewer, maintaining eye contact, and showing genuine interest in their questions.
✨Highlight Relevant Experience
Make sure to discuss any previous experience in similar roles or co-working environments. Share specific examples of how you created a welcoming atmosphere or managed community events, as this will show your suitability for the role.
✨Demonstrate Organisational Skills
Since the role requires exceptional organisational and multitasking abilities, be prepared to discuss how you manage your time and projects effectively. You could mention tools or methods you use to stay organised and ensure timely delivery of tasks.
✨Express Your Passion for Community Building
Convey your enthusiasm for fostering a collaborative community environment. Share any personal experiences or initiatives you've taken to build relationships within a community, as this aligns with the values of the company.
