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- Tasks: Lead and support a team of customer service agents while ensuring top-notch customer care.
- Company: Join a dynamic company in Middlesbrough focused on exceptional customer service.
- Benefits: Enjoy a competitive salary, flexible hours, and a permanent position from day one.
- Why this job: Be part of a fast-paced environment where you can make a real impact on customer satisfaction.
- Qualifications: Direct managerial experience in a customer service setting is essential.
- Other info: Immediate start available; equal opportunities employer.
The predicted salary is between 21600 - 24000 £ per year.
My client based in Middlesbrough is currently looking for a Customer Services Manager to join their team on a permanent basis. The role would suit someone who has direct managerial/team leader experience in a fast paced, customer service lead environment. You will be responsible for supervising a small team of agents, as well offering great customer care to an already established client base. Duties of the role include: To lead and support a small team of customer service agents Adopting a hands on approach between managing the team, and building and developing your own existing client relationships To monitor the teams performance Handling of complaints in timely and professional manner Handling incoming customer queries for new business Liaising effectively between customer service and other departments, ensuring customer satisfaction at all levels Salary: £27k-£30k depending on experience Hours: Mon-Fri, 40hrs per week (some flexibility with start and finish times) Role: Immediate start, permanent from day one The Recruitment Co is an equal opportunities employer CPMiddlesbrough
Customer Service Manager employer: The Recruitment Co
Contact Detail:
The Recruitment Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Make sure to highlight your previous experience in managing teams in a fast-paced customer service environment. Use specific examples of how you led your team to success and improved customer satisfaction.
✨Tip Number 2
Demonstrate your ability to handle complaints effectively. Prepare to discuss a challenging situation you faced in the past and how you resolved it while maintaining professionalism.
✨Tip Number 3
Showcase your skills in building and developing client relationships. Think of instances where you went above and beyond for clients and how that positively impacted your previous company.
✨Tip Number 4
Familiarize yourself with the company's values and culture. Be ready to explain how your personal values align with theirs, as this can set you apart from other candidates.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your managerial experience in customer service environments. Use specific examples that demonstrate your ability to lead a team and handle customer queries effectively.
Craft a Strong Cover Letter: In your cover letter, emphasize your hands-on approach to management and your experience in building client relationships. Mention how you can contribute to the team's performance and customer satisfaction.
Showcase Relevant Skills: Highlight skills that are crucial for the role, such as conflict resolution, communication, and team leadership. Provide examples of how you've successfully managed complaints and improved customer service.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Recruitment Co
✨Show Your Leadership Skills
As a Customer Service Manager, you'll need to demonstrate your ability to lead and support a team. Be prepared to share specific examples of how you've successfully managed teams in the past, highlighting your hands-on approach and any challenges you overcame.
✨Emphasize Customer Care Experience
Since the role involves providing excellent customer care, make sure to discuss your experience in handling customer queries and complaints. Share stories that showcase your problem-solving skills and your commitment to customer satisfaction.
✨Prepare for Team Performance Monitoring
The job requires monitoring team performance, so be ready to talk about how you've tracked and improved team metrics in previous roles. Discuss any tools or methods you've used to ensure your team meets its goals.
✨Highlight Cross-Department Collaboration
Effective communication between departments is crucial for customer satisfaction. Prepare examples of how you've liaised with other teams in the past to resolve issues or improve processes, demonstrating your ability to work collaboratively.
