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- Tasks: Lead a dynamic team to enhance the online shopping experience and drive sales.
- Company: Join a fast-growing retail business that has doubled sales through digital innovation.
- Benefits: Enjoy a collaborative culture, cutting-edge technology, and opportunities for personal growth.
- Why this job: Be at the forefront of ecommerce, shaping customer journeys and making a real impact.
- Qualifications: Commercially savvy with strong analytical skills and a passion for customer experience.
- Other info: This role offers a chance to innovate and implement new technologies in ecommerce.
The predicted salary is between 43200 - 72000 £ per year.
We are delighted to be partnering with a fast-growing retail business in their search for a Head of Ecommerce to deliver a world-class online experience for their customers around the world. Our client has doubled their sales in two years thanks to serious digital investment. They are a hugely customer-focused business and are introducing cutting-edge technology and building a dynamic team to further improve the online experience.
The Head of Ecommerce will manage their digital storefront, improving site performance and driving engagement, conversion, and sales.
The Role:- Manage and nurture a happy and high-performing team who have a clear vision for the future and a “can do” attitude.
- Improve customer experience, engagement, and conversion across desktop & mobile.
- Deliver the ecommerce experience strategy in line with ever-evolving customer behaviours.
- Partner with colleagues in performance marketing to ensure the site supports acquisition with a best-in-class customer journey.
- Own content structure and functionality of the website with a team covering UX, content, SEO & conversion.
- Manage third-party technology supplier relationships.
- Embed personalisation and recognition capabilities across the website to support relevancy and improve user outcomes.
- Use data to make informed decisions about customer behaviour, conversion funnels, and web performance.
- Identify opportunities for innovation, automation, and new technologies to streamline sales processes and improve customer conversion and satisfaction.
- Commercial and analytical with a clear understanding of how to drive revenue.
- You can see the bigger picture while maintaining focus on detail and execution.
- You are passionate about customer experience and know how to turn browsers into loyal customers.
- You make decisions grounded in analytics, testing, and market trends.
For much more information please apply immediately.
Contact Detail:
Better Placed Ltd - A Sunday Times Top 10 Employer! Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Ecommerce Experience
✨Tip Number 1
Familiarise yourself with the latest trends in ecommerce and customer experience. Understanding what’s currently working in the industry will help you speak confidently about how you can contribute to our team.
✨Tip Number 2
Showcase your analytical skills by preparing examples of how you've used data to drive decisions in previous roles. Being able to discuss specific metrics and outcomes will demonstrate your capability to improve performance.
✨Tip Number 3
Network with professionals in the ecommerce space, especially those who have experience in managing teams. Building connections can provide insights into the role and may even lead to referrals.
✨Tip Number 4
Prepare to discuss your vision for enhancing customer engagement and conversion rates. Having a clear strategy that aligns with our goals will show us that you're proactive and ready to make an impact.
We think you need these skills to ace Head of Ecommerce Experience
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Head of Ecommerce Experience position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous roles in ecommerce, digital marketing, or customer experience. Provide specific examples of how you've improved site performance, engagement, and conversion rates in past positions.
Showcase Analytical Skills: Since the role requires a strong analytical mindset, include examples of how you've used data to drive decisions in your previous roles. Mention any tools or methodologies you are familiar with that relate to web performance and customer behaviour analysis.
Personalise Your Application: Make your application stand out by personalising it. Address the hiring manager by name if possible, and express your enthusiasm for the company's mission and values. Show that you understand their focus on customer experience and innovation.
How to prepare for a job interview at Better Placed Ltd - A Sunday Times Top 10 Employer!
✨Showcase Your Analytical Skills
As the Head of Ecommerce, you'll need to demonstrate a strong understanding of data-driven decision-making. Be prepared to discuss specific examples where you've used analytics to improve customer experience or drive revenue.
✨Highlight Your Team Management Experience
This role involves managing a high-performing team. Share your experiences in nurturing talent and fostering a positive team culture. Discuss how you motivate your team to achieve their goals and maintain a 'can do' attitude.
✨Demonstrate Your Customer-Centric Approach
Since the company is hugely customer-focused, be ready to talk about how you've previously enhanced customer engagement and conversion rates. Provide examples of strategies you've implemented that turned browsers into loyal customers.
✨Discuss Your Knowledge of Emerging Technologies
The role requires identifying opportunities for innovation and new technologies. Prepare to discuss any cutting-edge tools or technologies you've worked with and how they improved online experiences or sales processes.
