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- Tasks: Support residents' wellbeing in the morning and assist those facing homelessness in the afternoon.
- Company: Join a dedicated team focused on improving lives in the community.
- Benefits: Earn £17 - £18 per hour with a temporary contract for 6-8 weeks.
- Why this job: Make a real impact while gaining valuable experience in social support and community services.
- Qualifications: No specific qualifications required, just a passion for helping others.
- Other info: Work primarily from the office in Crosby, no client visits needed.
Housing Support Officer (Temporary Contract) Salary: £17 – £18 per hour (via umbrella) Contract Duration: Approximately 6-8 weeks, starting 25th November Location: Crosby Job Overview: We are currently seeking a Housing Support Officer to join our client’s team on a temporary basis. As a Housing Support Officer, you will play a crucial role in supporting the wellbeing and independence of residents within a retirement housing scheme in the morning and assisting people facing homelessness in the afternoon. This role will involve a mixture of office-based work, phone, and email communication. Key Responsibilities: Morning: Conduct daily calls to residents within the retirement housing scheme, ensuring their wellbeing, offering any needed assistance, and completing any Scheme Manager duties. Afternoon: Provide support for customers in the community who are facing homelessness. This will involve handling complex cases via phone or email, assisting with housing benefits, welfare checks, and ensuring that clients are receiving appropriate support. As a Housing Support Officer , you will be responsible for recording details of each contact, updating our systems accurately, and escalating any concerns, repair needs, or other issues. The role is primarily office-based, with the position located in Crosby. There will be no client visits required.
Housing Support Officer employer: Niyaa People
Contact Detail:
Niyaa People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Support Officer
✨Tip Number 1
Familiarize yourself with the specific needs of residents in retirement housing schemes. Understanding their unique challenges and how to support their wellbeing will set you apart during the interview.
✨Tip Number 2
Brush up on your knowledge of homelessness support services and housing benefits. Being able to discuss these topics confidently will demonstrate your readiness for the role.
✨Tip Number 3
Practice your communication skills, especially over the phone and via email. Since the role involves a lot of remote interaction, showcasing your ability to communicate effectively is crucial.
✨Tip Number 4
Be prepared to discuss your experience with case management and how you've handled complex situations in the past. This will help illustrate your problem-solving skills and suitability for the role.
We think you need these skills to ace Housing Support Officer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Housing Support Officer position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in housing support, welfare assistance, or similar roles. Use specific examples to demonstrate your ability to handle complex cases and provide support.
Showcase Communication Skills: Since the role involves a lot of phone and email communication, highlight your strong communication skills. Provide examples of how you've effectively communicated with clients or colleagues in past roles.
Tailor Your Cover Letter: Write a personalized cover letter that addresses the specific needs of the role. Mention your passion for supporting individuals facing homelessness and your commitment to ensuring the wellbeing of residents.
How to prepare for a job interview at Niyaa People
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a Housing Support Officer. Familiarize yourself with the key tasks, such as conducting wellbeing calls and assisting those facing homelessness, so you can discuss how your experience aligns with these duties.
✨Show Empathy and Communication Skills
Since the role involves supporting vulnerable individuals, be prepared to demonstrate your empathy and communication skills. Share examples from your past experiences where you've successfully supported others or handled sensitive situations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle complex cases or difficult conversations, and be ready to articulate your thought process clearly.
✨Highlight Organizational Skills
As the role requires accurate record-keeping and system updates, emphasize your organizational skills. Discuss any tools or methods you use to stay organized and ensure that all details are recorded accurately.
