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For Companies At a Glance
- Tasks: Lead customer retention strategies and reduce churn for a fast-growing subscription business.
- Company: Join a dynamic company in the prize competition space with strong brand partnerships.
- Benefits: Enjoy flexible hybrid working, earning up to £80,000 for just three days a week.
- Why this job: Make a significant impact in a key strategic role while shaping customer loyalty.
- Qualifications: Experience in retention or lifecycle roles, confident with data and CRM execution.
- Other info: Opportunity to work on exciting new product lines like instant win games.
The predicted salary is between 48000 - 64000 £ per year.
A fast-scaling subscription business in the prize competition space is looking for a Retention Lead to take full ownership of customer retention strategy and execution. With strong brand partnerships, rapid growth, and new product lines (including instant win games), the company is entering its next phase — and needs someone to keep customers engaged, loyal, and active.
This is a high-impact, standalone role for someone who knows how to reduce churn, drive lifetime value, and make sense of behavioural data. Working closely with CRM, customer service, product and marketing, the Retention Lead will design and deliver strategies that keep users coming back — from smarter campaigns to contact centre scripts to VIP game player engagement.
Key Responsibilities:- Own retention strategy across subscriptions and new game products
- Spot drop-off points and design interventions to reduce churn
- Work hands-on with CRM to deliver segmented campaigns
- Collaborate on contact centre scripting to improve outcomes
- Use data to guide decisions and measure impact
- Cross-sell/upsell where relevant to increase LTV
- Proven experience in a retention or lifecycle role (ideally digital/subscription)
- Confident with data, segmentation, and customer journeys
- Comfortable getting stuck into CRM execution and testing
- Collaborative, hands-on, and outcome-focused
- Bonus: exposure to instant win games, contact centres, or international markets
- Key strategic role in a business growing fast
- Flexibility (3 days/week) with hybrid working
- Big impact, strong leadership support, and no red tape
Ready to make your mark? Apply now and help shape the future of customer loyalty in a standout digital business.
Contact Detail:
Harnham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retention Manager
✨Tip Number 1
Familiarise yourself with the latest trends in customer retention strategies, especially in subscription-based businesses. Understanding what works in the industry will help you speak confidently about your ideas during interviews.
✨Tip Number 2
Network with professionals in the retention and CRM space. Attend relevant webinars or local meetups to connect with others who can provide insights or even refer you to opportunities at companies like ours.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully reduced churn or increased customer lifetime value in previous roles. Having concrete data and results will demonstrate your capability to potential employers.
✨Tip Number 4
Research our company and its products thoroughly. Understanding our brand partnerships and product lines will allow you to tailor your discussions and show how you can contribute to our growth and customer loyalty.
We think you need these skills to ace Retention Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Retention Manager. Familiarise yourself with customer retention strategies, data analysis, and CRM execution as these are crucial for the role.
Tailor Your CV: Highlight your relevant experience in retention or lifecycle roles, especially in digital or subscription environments. Use specific examples that demonstrate your ability to reduce churn and drive customer loyalty.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer retention and your understanding of the company's needs. Mention any experience with data-driven decision-making and how you've successfully implemented retention strategies in the past.
Showcase Your Data Skills: Since the role requires comfort with data and segmentation, be sure to include any relevant skills or tools you’ve used in your previous roles. This could include CRM systems, analytics software, or specific metrics you've improved.
How to prepare for a job interview at Harnham
✨Understand the Company and Its Products
Before your interview, make sure to research the company thoroughly. Familiarise yourself with their subscription model, product offerings, and any recent news or developments. This will help you demonstrate your genuine interest and understanding of their business.
✨Showcase Your Data Skills
As a Retention Manager, you'll need to be comfortable with data analysis. Be prepared to discuss your experience with behavioural data, segmentation, and how you've used data to drive retention strategies in the past. Bring examples of successful campaigns you've executed based on data insights.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life scenarios. Think about potential drop-off points in customer journeys and how you would design interventions to reduce churn. Practising these scenarios can help you articulate your thought process clearly.
✨Emphasise Collaboration and Communication
This role requires working closely with various teams such as CRM, customer service, and marketing. Highlight your collaborative experiences and how you've successfully communicated strategies across departments. Providing specific examples will strengthen your case.
