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- Tasks: Provide top-notch tech support and resolve IT issues for colleagues.
- Company: Join L&C Mortgages, the UK's leading fee-free mortgage broker with over 160 awards.
- Benefits: Enjoy hybrid working, 25 days holiday, birthday off, and amazing perks through Perkbox.
- Why this job: Grow your career in a supportive environment with opportunities to flourish and progress.
- Qualifications: Background in 1st line support and knowledge of current technologies preferred.
- Other info: Diversity and inclusion are core values; we welcome all applicants.
The predicted salary is between 30000 - 42000 £ per year.
Hybrid Working – Bath office based with some remote working.
Fun, rewarding and with the opportunity to develop and grow your career. That’s life with L&C Mortgages, the UK’s leading fee free mortgage and protection broker with over 160 awards to its name.
Right now, we’re looking to recruit a Technology Support Analyst, to provide top quality technical support across the business and keep our colleagues free from tech faults.
Working as part of our Service Desk Team, you’ll be L&C’s first contact for all our colleagues’ technical support needs. Requests for help will be answered promptly and professionally, and will be escalated to resolve issues where necessary.
By maintaining a technical skill set that keeps pace with the changing environment you will help support around 1000 users, many of which work remotely:
- Microsoft Active Directory
- Anti-virus software management
- Supporting Windows 7, Windows 10 (including assistance with Microsoft Office)
- LAN Networking (Patching network connections, setting up PCs, network troubleshooting)
- Laptop/mobile phone deployment
- Helping maintain the service levels of IT Help Desk
- Supporting and liaising with third party software vendors for installed software
- Providing assistance to IT Infrastructure and IT Development Teams
If you have a background in 1st line support and an understanding of current and emerging technologies, you’ll fit straight in to our experienced IT team. Your resourcefulness, problem solving and good decision making skills will enable you to resolve IT issues quickly.
With personal drive to help colleagues you will also assist with identifying risks, issues and constraints. Due to our strict regulations, you’ll ideally need a good knowledge of security practices and data protection guidelines to help ensure we are always remaining compliant. You may also hold an ITIL certification and have prior knowledge and usage of ITSM tooling, but we will provide full training and support where needed to upskill.
The standard of training is as high as it can be, so that the service you’re able to deliver is at the same level. What you do with it and where you take your role from there is up to you – because there are ample opportunities to flourish and progress.
A starting holiday entitlement of 25 days, having a day off on your birthday and if you move house, comprehensive benefits and employee support programmes, and opportunities to come and celebrate at our company wide social events.
At London & Country Mortgages, we are committed to fostering a recruitment and selection process that is inherently diverse and inclusive. Our commitment to diversity and inclusion is not just a goal; it is a fundamental part of our organisational culture, driving us to continuously enhance our practices to ensure that every candidate has an equal opportunity to contribute and thrive within our community.
Locations
IT Training & Support Analyst employer: London & Country Mortgages
Contact Detail:
London & Country Mortgages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Training & Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Active Directory and Windows operating systems. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past technical issues you've resolved. This will help you illustrate your resourcefulness and decision-making abilities, which are crucial for the Technology Support Analyst position.
✨Tip Number 3
Research L&C Mortgages and their company culture. Understanding their commitment to diversity and inclusion can help you align your values with theirs, making you a more attractive candidate during interviews.
✨Tip Number 4
Consider obtaining or highlighting any relevant certifications, such as ITIL or knowledge of ITSM tooling. Even if you don't have them yet, expressing a willingness to learn and grow in these areas can set you apart from other candidates.
We think you need these skills to ace IT Training & Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly 1st line support. Emphasise your familiarity with Microsoft Active Directory, Windows operating systems, and any ITIL certification you may have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving skills and resourcefulness. Mention specific examples of how you've successfully resolved technical issues in the past and your commitment to providing excellent support.
Highlight Technical Skills: In your application, clearly list your technical skills, including knowledge of anti-virus software management, LAN networking, and experience with ITSM tooling. This will demonstrate your readiness for the role.
Show Enthusiasm for Growth: Express your eagerness to develop and grow within the company. Mention your willingness to learn and adapt to new technologies, as well as your interest in contributing to a diverse and inclusive workplace.
How to prepare for a job interview at London & Country Mortgages
✨Showcase Your Technical Skills
Make sure to highlight your experience with Microsoft Active Directory, Windows 7 and 10, and any relevant IT support tools. Be prepared to discuss specific examples of how you've resolved technical issues in the past.
✨Demonstrate Problem-Solving Abilities
During the interview, share instances where you've successfully identified and solved IT problems. This will showcase your resourcefulness and decision-making skills, which are crucial for the role.
✨Understand the Company Culture
Familiarise yourself with L&C Mortgages' values and culture. Mention how you align with their commitment to diversity and inclusion, as well as their focus on employee development and support.
✨Prepare Questions for the Interviewers
Have a few thoughtful questions ready to ask about the team dynamics, training opportunities, and the technologies they use. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
