Account Manager in Nottingham

Company description:

ClearCourse

Job description:

Account Manager EPOS Solutions

Location: Nottingham (Hybrid)

Division: EPOS Bureau

Reports to: EPOS Bureau Sales and Account Management Lead

Are you a proactive Account Manager with a knack for building lasting client relationships? Do you have a strong background in software or EPOS systems and a passion for helping customers thrive?

At ClearCourse, we\’re looking for an experienced Account Manager to join our EPOS Bureau team, a market-leading provider of omni-channel solutions for speciality food retailers such as farm shops, butchers, and delis.

In this role, youll be central to driving customer success by strengthening relationships, identifying opportunities to upsell, and ensuring customers are fully engaged with our solutions. Youll work closely with clients to understand their businesses and advise them on how to maximise the value of our technology including helping them adopt our integrated payments solution, ClearAccept.

What Youll Be Doing:

• Maintain regular and meaningful contact with customers
• Drive growth through cross-selling and upselling into your account base
• Understand customer challenges and recommend product features to address them
• Support customers in adopting our latest solutions and product innovations
• Develop strategic growth plans for key accounts
• Lead conversations to migrate clients onto the ClearAccept payment platform
• Maintain accurate account and sales pipeline records
• Collaborate with Sales, Support, Operations, Development and Marketing teams
• Report monthly on key metrics and sales forecasting
• Minimise customer churn and promote loyalty
• Deliver excellent customer service and deepen your understanding of our products and the industry

What Were Looking For:

• Proven success in a target-driven, client-facing Account Management role
• Strong commercial awareness and persuasive communication skills
• Experience with cloud-based software or retail technology (EPOS is ideal)
• Ability to gather requirements and demonstrate product capabilities
• Strategic thinker with the confidence to influence and advise senior stakeholders
• Calm under pressure, with excellent interpersonal and relationship-building skills
• Experience or interest in Department Store or Furniture retail sectors is a bonus

Why Join Us?

At ClearCourse, youll join a growing collective of innovative software and payments businesses, united by a shared vision to create the best solutions for customers. Backed by private equity and growing fast, weve built a culture that celebrates collaboration, ownership, and progress.

• Be part of a 700-strong team working across the UK
• Work flexibly from home or our central London HQ
• Join a high-growth environment with career progression opportunities
• Help shape the future of ClearAccept, our integrated payments platform

Benefits

• Hybrid-working model with 25 days annual leave + your birthday off
• Volunteering days
• Life Assurance and Group Income Protection
• Private medical cover with cash plan
• Enhanced Company Pension
• Employee wellbeing perks such as Perkbox and Peppy
• Enhanced maternity, paternity and adoption pay
• Generous training budgets and reimbursement for professional memberships

About ClearCourse

ClearCourse is a rapidly growing technology group, bringing together market-leading software and payments businesses. Backed by private equity firm Aquiline, weve expanded significantly since 2018, acquiring businesses at a rapid pace. With 900+ employees across the UK, were committed to innovation, collaboration, and delivering exceptional tech solutions.