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- Tasks: Assist customers with queries via face-to-face, phone, and written communication.
- Company: Join Sandwell Council's Revenues & Benefits team in Oldbury.
- Benefits: Earn £13.69 per hour in a full-time temporary role.
- Why this job: Make a real impact by providing essential support to the community.
- Qualifications: Previous customer service experience is essential; knowledge of Revenues and Benefits is a plus.
- Other info: Immediate start available; office-based role with no hybrid options.
The predicted salary is between 28000 - 42000 £ per year.
We are seeking an experienced Customer Service Advisor to join the Revenues & Benefits team at Sandwell Council on a full-time temporary basis.
Your new role: To identify and deal with inbound customer queries through multiple communication channels, which primarily will include face-to-face, telephone and written communication. Ensuring a high level of customer care is delivered at all times, ensuring customers are dealt with efficiently and effectively at the first point of contact. You will provide a high-quality service by providing guidance, advice and information about service issues to taxpayers and/or their agents and contribute to the Business Units ability to comply with legislation, office practices, service standards, Council Policies and contractual obligations within the administration of Revenue & Benefits.
If you are detail-oriented and thrive in a dynamic environment, we would love to hear from you. Apply now to join the dedicated team at Sandwell Council House, Oldbury! The post is 8:45 – 5pm Monday – Friday. You will be office based at Sandwell Council House, Freeth Street Oldbury. Hybrid/Home working is not an option.
What you'll need to succeed: The ideal candidate should have experience in a similar Customer Service role previously, and experience in Revenues and Benefits queries is highly beneficial. Please apply with no notice period as this role is an immediate start, we will also require 2 references from your 2 most recent employers to complete registration and to process your application to the next stage.
What you'll get in return: This is a full-time temporary position and offers an hourly rate of £13.69 per hour. Being registered with Hays you will be given many rewarding opportunities, with a personalised service to you and the dedication to finding you your next role and career.
What you need to do now: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the specific services offered by Sandwell Council, especially in Revenues and Benefits. Understanding their processes and common customer queries will help you demonstrate your knowledge during any discussions.
✨Tip Number 2
Prepare to showcase your communication skills. Since the role involves multiple channels of communication, think of examples where you've effectively resolved customer issues through face-to-face, phone, or written interactions.
✨Tip Number 3
Highlight your ability to work under pressure. The dynamic environment mentioned in the job description suggests that you may need to handle a high volume of queries, so be ready to discuss how you've successfully managed similar situations in the past.
✨Tip Number 4
Since references are required, reach out to your previous employers ahead of time to ensure they are prepared to provide positive feedback about your customer service skills. This proactive approach can speed up your application process.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly any roles that involved handling queries related to Revenues and Benefits. Use specific examples to demonstrate your skills.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the Customer Service Advisor role. Emphasise your ability to provide high-quality customer care and your experience with various communication channels.
Highlight Relevant Skills: In your application, focus on skills such as attention to detail, effective communication, and problem-solving. Mention any specific experience you have with legislation or policies related to Revenues and Benefits.
Prepare References: Since the company requires two references from your most recent employers, reach out to them in advance to ensure they are willing to provide a positive reference. Mention this in your application to show preparedness.
How to prepare for a job interview at Hays
✨Know Your Customer Service Basics
Brush up on fundamental customer service principles. Be prepared to discuss how you handle difficult customers, resolve conflicts, and ensure satisfaction. This role requires a high level of customer care, so demonstrating your understanding of these concepts is crucial.
✨Familiarise Yourself with Revenues and Benefits
Since experience in Revenues and Benefits queries is beneficial, take some time to research common issues and questions that arise in this area. Being able to speak knowledgeably about these topics will show your commitment and readiness for the role.
✨Practice Effective Communication Skills
As the role involves multiple communication channels, practice articulating your thoughts clearly and concisely. Consider role-playing scenarios where you might need to explain complex information to a customer, ensuring you can convey it in an understandable way.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask during the interview. This could include inquiries about team dynamics, challenges faced by the Revenues & Benefits team, or what success looks like in this role. It shows your interest and helps you gauge if the position is the right fit for you.
