Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team as a Service Advisor, managing service bookings and ensuring top-notch customer support.
- Company: Be part of a well-established company known for its commitment to quality service.
- Benefits: Enjoy 24 days of annual leave, private medical insurance, and monthly recognition awards.
- Why this job: This role offers a chance to develop your customer service skills in a dynamic environment.
- Qualifications: We're looking for excellent communication skills and a knack for organization; technical awareness is a plus.
- Other info: This is a full-time position with no hybrid options, located in Farnborough, Kent.
The predicted salary is between 24000 - 36000 £ per year.
Our established client is seeking a skilled Service Advisor, the role is permanent, full time – no hybrid working available: Job Title: Service Advisor Location: Farnborough, Kent Salary: Competitive, paid monthly Hours: 42.5 hours per week Benefits include: * 24 days annual leave per year + duvet day * Carry over up to 5 days annual leave per year * 1 x Life Assurance * Company Pensions contribution of up to 5% * Private Medical Insurance * OT paid at time and a third when required * Bonus, incentives and commission schemes * Monthly Recognition Awards As a Service Advisor you will be part of a professional team providing outstanding customer service to both internal and external customers. Service Advisor duties will include: * To control service and repair bookings. * Support and maintain customer’s service schedules, MOT and O Licence requirements. * Audit job cards (work orders) and associated service documentation for accuracy and adherence to internal and external procedures. * Ensure Service / Inspection Documentation are correctly completed and customer defect procedures adhered to. * Assist in maintaining a daily flow of quality job cards to Administration for costing/invoicing. * Ensure Health & Safety and safe work practices are met at all times within this positions * working environment. * Check and issue sublet order numbers to specialist / external agents and to arrange / plan such works as required * Respond to telephone and walk-in enquiries by greeting customer with the appropriate salutation * To validate & update DMS marketing records for existing customers or create record for new customers * To raise job cards for each vehicle, ensuring that all required supporting documentation/checks have been completed and recorded * To promote other services and products to customer as appropriate * To liaise effectively with all the service advisors, parts staff and workshop controller Skills required * Excellent customer service and organisational skills * Ideally a Technical Awareness will be required so as to be able to provide basic advice and estimates to customers * An ability to work as a team player within a busy department * An ability to work unsupervised and adhere to strict deadlines * Flexible approach to working hours * Computer literate including Word, Excel, Outlook etc * Ability to work calmly in an environment that can be pressured
Service Advisor employer: React Recruitment Ltd
Contact Detail:
React Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarize yourself with the specific services and products offered by the company. This knowledge will help you engage confidently with customers and demonstrate your understanding of their needs during the interview.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's through role-playing with friends or volunteering, being able to showcase your ability to handle customer inquiries effectively will set you apart.
✨Tip Number 3
Research common challenges faced by Service Advisors in the automotive industry. Being prepared to discuss how you would handle these situations can demonstrate your proactive approach and problem-solving skills.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Advisor position. Highlight key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Customize your CV to reflect your experience in customer service and any relevant technical knowledge. Use specific examples that demonstrate your organizational skills and ability to work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the automotive industry. Mention how your skills align with the duties listed in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at React Recruitment Ltd
✨Showcase Your Customer Service Skills
As a Service Advisor, excellent customer service is key. Be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. This will demonstrate your ability to provide outstanding service.
✨Demonstrate Technical Awareness
While you don't need to be a mechanic, having a basic understanding of automotive services can set you apart. Brush up on common vehicle issues and maintenance procedures so you can confidently discuss them during the interview.
✨Highlight Your Organizational Skills
The role requires managing multiple tasks efficiently. Prepare to discuss how you prioritize your workload and ensure that all service documentation is accurate and completed on time. Use examples from previous roles to illustrate your organizational abilities.
✨Prepare for Teamwork Questions
Since you'll be working closely with other service advisors and staff, be ready to talk about your experience as a team player. Share instances where collaboration led to improved service delivery or problem-solving in a busy environment.
