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- Tasks: Lead a team to achieve sales targets and provide excellent customer service.
- Company: CTD Tiles is a top retailer in the tile industry, now part of the Topps Group.
- Benefits: Enjoy a competitive salary, no evening shifts, and opportunities for training and promotion.
- Why this job: Join a vibrant team, enhance your leadership skills, and make a real impact in retail.
- Qualifications: Experience in management, strong leadership, and knowledge of interior design trends required.
- Other info: No work on Christmas Eve or Boxing Day; apply easily with a quick CV submission.
The predicted salary is between 28800 - 43200 £ per year.
CTD Tiles is a leading retailer in the tile industry, known for our extensive range of high-quality products and exceptional customer service. Recently acquired, they now join the Topps Group which includes Topps Tiles, Parkside, Tile Warehouse and ProTiler.
We are looking for a dynamic and experienced Assistant Branch Manager to join our team.
Role Overview: This role blends product knowledge and expertise, a knowledge of interior design trends, and excellent customer service with management, administration, and processes associated with a vibrant retail environment and associated stock and people management.
Key Responsibilities:
- Alongside the Branch Manager, motivate your branch team to achieve sales targets and meet key performance indicators (KPIs).
- Use your people skills and product expertise to sell, advise on, and promote our tile and associated product ranges to members of the public and trade customers, both face-to-face and over the phone.
- Represent the CTD brand and contribute to the profitability and reputation of your branch by leading a team of dedicated, well-trained professionals with outstanding industry knowledge.
Required:
- Proven experience in a supervisory or management role.
- Strong leadership and team management skills.
- Excellent customer service and sales skills.
- Knowledge of interior design trends and products.
- Strong organizational and administrative skills.
Preferred Skills:
- Experience with stock management and retail processes.
- Ability to work in a fast-paced environment.
- Strong communication and interpersonal skills.
If you’re outgoing, friendly, have a positive attitude and don’t mind lifting a few heavy boxes of tiles, then you’re just the person we want to talk to.
With a competitive basic salary, no evening, Christmas Eve or Boxing Day working, plus training, development, and promotion opportunities for your longer-term career goals, you’ll love working for CTD and we can’t wait to hear from you.
Click apply today; our application process should only take you a few minutes if you have a CV ready to go and we’ll be in touch ASAP to arrange your chat with the hiring manager.
Deputy Manager employer: Topps Tiles
Contact Detail:
Topps Tiles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager
✨Tip Number 1
Familiarise yourself with the latest interior design trends and tile products. Being knowledgeable about what’s currently popular will not only impress during your interview but also show that you’re genuinely interested in the role.
✨Tip Number 2
Demonstrate your leadership skills by preparing examples of how you've successfully managed a team in the past. Think about specific situations where you motivated your team to achieve targets or improved customer service.
✨Tip Number 3
Practice your customer service approach. Be ready to discuss how you would handle various customer scenarios, especially in a retail environment. This will showcase your ability to connect with customers and resolve issues effectively.
✨Tip Number 4
Network with current or former employees of CTD Tiles or similar companies. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
We think you need these skills to ace Deputy Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Deputy Manager position at CTD Tiles. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in supervisory or management roles. Emphasise your leadership skills, customer service experience, and knowledge of interior design trends.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have motivated teams, achieved sales targets, and provided excellent customer service in previous positions.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Topps Tiles
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, motivated staff, or resolved conflicts. This will show the hiring manager that you can effectively manage and inspire a team.
✨Demonstrate Product Knowledge
Familiarise yourself with CTD Tiles' product range and current interior design trends. During the interview, be ready to discuss how you would advise customers on tile selections and how your knowledge can enhance their shopping experience.
✨Emphasise Customer Service Excellence
CTD Tiles values exceptional customer service. Prepare to share specific instances where you've gone above and beyond for customers. Highlight your ability to handle difficult situations and ensure customer satisfaction, as this is crucial in a retail environment.
✨Prepare for Fast-Paced Scenarios
Given the dynamic nature of retail, be ready to discuss how you thrive in fast-paced environments. Think of examples where you've successfully managed multiple tasks or adapted quickly to changes, showcasing your organisational skills and ability to stay calm under pressure.
