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- Tasks: Assist in managing the spa team and ensure top-notch customer care.
- Company: Join a leading hotel known for its exceptional spa and hospitality services.
- Benefits: Enjoy flexible pay, generous leave, gym access, and employee discounts.
- Why this job: Be part of a vibrant team with opportunities for growth in the beauty industry.
- Qualifications: 1+ years in spa management, understanding of health regulations, and a passion for wellness.
- Other info: Weekend work required; training and apprenticeships available.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for an experienced Assistant Spa and Treatment Manager who is passionate about the spa and beauty industry and committed to delivering the highest standard of customer care.
Your day to day:
- Assist with the management and development of the spa and treatments team
- Assist the Spa and Treatment Manager in ensuring that finance and control procedures are followed
- Support with the internal sales and marketing activities of Spa and Treatments and for maximising external marketing opportunities
- Maintaining operational procedures within the Spa and Spa Treatments Area to ensure effective day-to-day management
- Ensuring highest possible standard of hospitality and customer care is achieved by all Spa and Treatments team members to all guests and spa members
- To ensure all enquiries/complaints are dealt with in a prompt and professional manner
- To maximise sales of the Spa and Treatments area by continually looking for ways of increasing sales
- Support with the ongoing maintenance of the Spa and Treatments area
Who are we looking for?
You will have proven experience in an assistant spa management role of a similar size spa for a minimum of 1 year. An understanding of health and safety regulations is essential, with pool plant qualifications advantageous. We are looking for someone who will support with leading and motivating the team and you will have proven experience in this area. An understanding of budgeting and sales forecasting would be advantageous. A qualification in a level 3 spa therapy would be advantageous. A genuine passion for the spa industry is essential. Being able to multi-task is a must; you will need to offer warm hospitality to our spa members and hotel guests whilst delivering the highest standard of hospitality. Our spa is open 7 days a week so working most weekends will be required.
In return, we are offering a rewarding role with scope for career progression along with:
- Gratuities paid monthly
- Wagestream - the ability to withdraw up to 40% of your wages as you earn them each week
- 28 days annual leave (rising to 33 days after 5 years)
- Health cash plan
- Complimentary use of the hotel Gym & Spa with discounted Spa treatments
- Generous employee discounts on Food, Beverage & Accommodation across our beautiful Hotels and Inns across the country
- Pension & Life assurance
- Employee Assistance Programme
- Enhanced maternity and paternity pay
- Apprenticeships available
- Bespoke training programmes accessible to all
- An engaging & supportive work environment
Assistant Spa and Treatment Manager employer: Kettering Park Hotel & Spa
Contact Detail:
Kettering Park Hotel & Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Spa and Treatment Manager
✨Tip Number 1
Network within the spa and beauty industry. Attend local events, workshops, or trade shows to meet professionals who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 2
Familiarise yourself with the latest trends in spa treatments and customer care. Being knowledgeable about current practices will help you stand out during interviews and discussions with our team.
✨Tip Number 3
Demonstrate your leadership skills by volunteering for roles that involve team management or training. This experience will showcase your ability to motivate and lead a team, which is crucial for the Assistant Spa and Treatment Manager role.
✨Tip Number 4
Research our company culture and values. Understanding what we stand for at StudySmarter will allow you to align your application and conversations with our expectations, making you a more attractive candidate.
We think you need these skills to ace Assistant Spa and Treatment Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in spa management, customer care, and team leadership. Use specific examples that demonstrate your skills and achievements in these areas.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the spa industry. Mention your understanding of health and safety regulations and how your experience aligns with the responsibilities outlined in the job description.
Showcase Your Customer Care Skills: In your application, emphasise your commitment to delivering high standards of hospitality. Provide examples of how you've handled customer enquiries or complaints professionally in the past.
Highlight Team Leadership Experience: Discuss your experience in leading and motivating teams. Include any specific strategies you’ve used to enhance team performance and improve customer satisfaction within a spa environment.
How to prepare for a job interview at Kettering Park Hotel & Spa
✨Show Your Passion for the Spa Industry
Make sure to express your genuine enthusiasm for the spa and beauty industry during the interview. Share specific experiences that highlight your passion, whether it's a memorable treatment you provided or a successful team project you were part of.
✨Demonstrate Leadership Skills
Since the role involves supporting and motivating a team, be prepared to discuss your leadership style. Provide examples of how you've successfully led a team in the past, focusing on how you handled challenges and motivated others to achieve their best.
✨Understand Financial Procedures
Familiarise yourself with basic financial concepts relevant to spa management, such as budgeting and sales forecasting. Be ready to discuss how you have previously managed finances or contributed to financial planning in your past roles.
✨Prepare for Customer Care Scenarios
Customer care is crucial in this role, so think of examples where you dealt with customer enquiries or complaints effectively. Prepare to discuss how you ensure high standards of hospitality and how you would handle difficult situations with guests.
