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- Tasks: Support customers with Rent Guarantee policies via phone and email, ensuring top-notch service.
- Company: HomeLet is a leading brand in tenant referencing, part of PIB Insurance Group, based in Lincoln.
- Benefits: Enjoy up to 30 days holiday, flexible benefits, discounts, and a modern office with free parking.
- Why this job: Join a mission-driven team focused on customer experience and community support while developing your career.
- Qualifications: Sales experience, confident communication skills, and a resilient attitude are essential for success.
- Other info: Opportunities for professional development, volunteering days, and a diverse, inclusive workplace await you.
The predicted salary is between 30000 - 42000 £ per year.
We are hiring! Join our team of innovators and game changers. Are you looking for a role where your skills are valued, your ideas matter and your development and growth is a priority? At HomeLet, we are on a mission to revolutionise the tenant referencing landscape and create unforgettable customer experiences for all the right reasons. We need talented passionate people who care about customers to make that happen.
With over 30 years in the industry, HomeLet is one of the leading brands that support the UK’s vibrant private rented sector. As part of the prestigious PIB Insurance Group, we are based in Lincoln, with more than 300 dedicated team members working hard every day to support letting agents, landlords and tenants across the whole of the UK. As the UK’s largest tenant referencing and insurance firm in the sector, we pride ourselves in providing fast, accurate and reliable products to tenants, landlords and letting agents - we’ve referenced more than a million tenants over the last three years!
Why work with us:
- Competitive salary
- Up to 30 days holiday allowance with the option to buy additional days
- Death in Service benefit of x4 salary
- Company pension scheme
- Enhanced maternity and paternity leave packages
- A flexible benefits package which allows you to add additional benefits to your overall package
- Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
- Purpose built, modern office with free parking and on-site subsidised bistro
- Job referral scheme
- Discounted rates on PIB products
- First-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
- Opportunity to take an extra day to support local community engagement with a Volunteering day
- Wide range of discounts including a kids pass giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
- Comprehensive learning & development framework, including professional study options and apprenticeships available to all employees
- Support fundraising where you can apply for grants from PIB Group towards your chosen charity
Key Responsibilities:
- Completion of required Rent Guarantee support tasks by administering new and existing Rent Guarantee policies for all Rent Guarantee customers via phone and/or email.
- Be responsible for all letting agent and landlord queries in relation to our Rent Guarantee products whilst working closely with the Sales team.
- Ensure SLAs are met, and customers feel that they are receiving a best in class service.
- Action all agent queries and requests ensuring focus on delivering and achieving all required SLAs for all processes.
- Be accountable and take ownership to resolve customers' issues and provide solutions for all customers ensuring the customer is happy.
- Support Rent Guarantee policy retention by completing all required retention activity ensuring we do not lose a single customer and policy.
- Raise to line manager any efficiencies and better ways of working identified that support the delivery of a best-in-class journey and service to our customers.
- Provide information & training on non-FCA regulated insurance products in a non-advised manner to enable customers to reach informed decisions to purchase.
- Complete accurately CRM systems to record activity and progress whilst ensuring customer details are kept up to date and accurate and a robust audit trail is maintained.
- Update all necessary logs, trackers, and databases to record information to provide adequate MI and audit trails.
- Ensure compliance with regulations and procedures as laid down by the FCA by keeping up to date with all changes.
- Report immediately all risks and breaches identified within the team, all incidents/breaches/loss events and near miss reports of which they become aware and any significant issues of irreconcilable dispute with the line management.
- Ensure you are providing accurate and effective records of customer interaction demonstrating a clear and consistent approach whilst supporting a robust audit trail.
- Take full ownership of complaints and grumbles investigating and resolving queries and issues raised whilst driving change.
- Escalate key risks and issues to the management team where required.
- Build good working relationships across the Sales team and teams within the business and everyone embodies the value of United as one team.
- Take full ownership of individual performance and personal development.
- Fully embrace all the company values of Customer centricity, Accountable actions, Empowerment for growth, Innovation Pioneers and United as one team.
Qualifications and Skills:
- Proven sales experience - you love hitting (and smashing!) targets.
- Confident communicator & influencer - you know how to close deals!
- Resilient, self-motivated & results-driven - winners thrive here!
- Ability to work under pressure and maintain a positive attitude.
- Experience in outbound sales, call centre, or telesales is a plus!
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.
Rent Guarantee Support Executive in Lincoln employer: pib Group
Contact Detail:
pib Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rent Guarantee Support Executive in Lincoln
✨Tip Number 1
Familiarise yourself with the Rent Guarantee products offered by HomeLet. Understanding the specifics of these products will not only help you answer questions confidently but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews or informal chats.
✨Tip Number 3
Prepare to showcase your sales experience effectively. Think of specific examples where you've hit targets or resolved customer issues, as this aligns perfectly with the responsibilities of the Rent Guarantee Support Executive role.
✨Tip Number 4
Research the latest trends in the tenant referencing landscape. Being knowledgeable about industry changes will not only impress your interviewers but also show that you're proactive and ready to contribute to HomeLet's mission.
We think you need these skills to ace Rent Guarantee Support Executive in Lincoln
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Rent Guarantee Support Executive. Focus on your sales experience, communication skills, and any previous roles in customer service or call centres.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to meet targets. Mention specific examples of how you've successfully handled customer queries or resolved issues in the past.
Highlight Relevant Skills: In your application, emphasise skills such as resilience, self-motivation, and the ability to work under pressure. These traits are crucial for the role and should be clearly demonstrated through your experiences.
Show Enthusiasm for the Company: Research HomeLet and express your enthusiasm for their mission to revolutionise tenant referencing. Mention how you align with their values of customer centricity and teamwork in your application.
How to prepare for a job interview at pib Group
✨Research the Company
Before your interview, take some time to learn about HomeLet and its mission. Understand their role in the tenant referencing landscape and how they support landlords and tenants. This knowledge will help you tailor your answers and show your genuine interest in the company.
✨Prepare for Common Questions
Anticipate questions related to your sales experience and how you handle customer queries. Be ready to discuss specific examples of how you've met targets or resolved customer issues in the past. This will demonstrate your ability to thrive in a results-driven environment.
✨Showcase Your Communication Skills
As a Rent Guarantee Support Executive, effective communication is key. Practice articulating your thoughts clearly and confidently. During the interview, focus on how you can influence and engage with customers, as well as your ability to work collaboratively with the Sales team.
✨Emphasise Your Resilience
Highlight your ability to work under pressure and maintain a positive attitude. Share examples of challenging situations you've faced in previous roles and how you overcame them. This will illustrate your resilience and self-motivation, qualities that are highly valued at HomeLet.
