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- Tasks: Guide customers in managing their homes and maintain properties in your patch.
- Company: Join Bromford, a company dedicated to making a positive impact in communities.
- Benefits: Enjoy regular home working options and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your career in housing management.
- Qualifications: Experience in customer-facing roles and strong communication skills are essential.
- Other info: This is a full-time, 6-month secondment role with travel required.
The predicted salary is between 28800 - 43200 £ per year.
If you are passionate about helping people, have the skills to guide customers to better manage their homes, and you would like to enhance your career at Bromford, we would like to hear from you. As a neighbourhood coach, you’ll work independently to manage a patch of around two hundred homes, making sure the properties are well maintained, customers are aware of their responsibilities, as well as offering coaching and guidance. Day to day you will manage tenancy sign ups and changes, anti-social behaviour and safeguarding, as well as court work and evictions where necessary. You’ll have a holistic customer approach and build good relationships with services in the local community, making sure you have a positive impact on the lives of our customers. Working closely with our maintenance and lettings teams, you’ll make sure we effectively allocate empty homes, manage customers’ expectations around repairs as well as escalate any property maintenance issues. The ideal candidate is someone who genuinely cares about people while possessing the resilience to manage a busy and varied workload. We’re looking for a self-starter with excellent communications skills, natural curiosity, and the ability to navigate challenging conversations. Your empathy, combined with your efficiency and problem-solving skills, will be key to success in this position. If you’re ready to make a positive impact we want to hear from you! You will be someone who: * Has experience working in a customer facing role, ideally within housing management * Strives to achieve performance targets, maximising customer satisfaction * Is tenacious and resilient – who does what it takes to achieve the right outcome * Sees the best in people and has the capacity to coach * Has a reputation for first-rate influencing, negotiating and relationship building skills * Has access to a vehicle and a full driving licence. This is a full-time, 6-month secondment role, and subject to an enhanced DBS check. You’ll manage a patch around North Lichfield (WS13 6WA) with travel to and from surrounding areas required. Regular home working is available. Apply before Sunday 24 November. Interviews will take place on Monday 2 December at our office in Lichfield
Neighbourhood Coach employer: Bromford
Contact Detail:
Bromford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Coach
✨Tip Number 1
Familiarize yourself with the local community in North Lichfield. Understanding the area and its residents will help you build strong relationships and demonstrate your commitment to making a positive impact.
✨Tip Number 2
Highlight your experience in customer-facing roles during the interview. Be prepared to share specific examples of how you've successfully managed challenging situations and built rapport with clients.
✨Tip Number 3
Showcase your problem-solving skills by discussing past experiences where you've navigated complex issues. This will illustrate your resilience and ability to achieve the right outcomes for customers.
✨Tip Number 4
Prepare to discuss your coaching approach. Think about how you can empower others and share examples of how you've influenced or guided individuals in previous roles.
We think you need these skills to ace Neighbourhood Coach
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Neighbourhood Coach position. Understand the key responsibilities and required skills, so you can tailor your application to highlight your relevant experience.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in customer-facing roles, particularly in housing management. Provide specific examples of how you've successfully managed relationships and resolved issues in previous positions.
Showcase Your Skills: Demonstrate your communication, problem-solving, and coaching skills in your application. Use concrete examples to illustrate how you've navigated challenging conversations or influenced positive outcomes in your past roles.
Personalize Your Application: Make sure to personalize your cover letter by addressing it to the hiring manager if possible. Express your genuine passion for helping people and your desire to make a positive impact in the community through this role.
How to prepare for a job interview at Bromford
✨Show Your Passion for Helping People
Make sure to express your genuine passion for helping others during the interview. Share specific examples from your past experiences where you made a positive impact on someone's life, especially in a customer-facing role.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss situations where you successfully navigated challenging conversations or resolved conflicts. Highlight your resilience and ability to stay calm under pressure, as these traits are crucial for a neighbourhood coach.
✨Highlight Your Relationship-Building Abilities
Be ready to talk about how you've built strong relationships in previous roles. Discuss your influencing and negotiating skills, and provide examples of how you've collaborated with teams or community services to achieve positive outcomes.
✨Understand the Role and Its Responsibilities
Familiarize yourself with the key responsibilities of a neighbourhood coach, such as managing tenancy sign-ups, handling anti-social behaviour, and working with maintenance teams. This knowledge will help you answer questions confidently and show that you're prepared for the role.
