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- Tasks: Lead and manage a vibrant pub, ensuring high standards and customer satisfaction.
- Company: Join an award-winning group known for quality urban pubs, bars, and restaurants.
- Benefits: Enjoy competitive salary, bonuses, discounts, and annual team trips abroad.
- Why this job: Be part of a fun, people-focused culture with opportunities for personal growth and career progression.
- Qualifications: Minimum 2 years as a general manager with strong communication and organisational skills.
- Other info: Take ownership of your venue and make strategic decisions while having fun!
The predicted salary is between 36000 - 60000 £ per year.
Quality Urban Pubs, Bars and Restaurants are currently recruiting for talented and highly skilled General Managers with personality & charisma for our expanding group. With an eclectic mix of 55 properties and new openings coming, this really is an exciting time to join a people focused and progressive operations led business.
We have new openings coming up across all areas of London and keen to meet experienced, independent and inspirational community led General Managers with a strong background in running busy food led sites.
The Role
As GM you will take full ownership of all aspects of running your venue. You will be given autonomy and run the site as if it were your own business. Being business savvy and demonstrating great commercial acumen is a must. Your team will look up to you; it’s essential to train, nurture and develop your staff to maintain incredibly high standards and customer satisfaction. Create a buzz of vibrant energy, a feeling of warmth and fun for both our guests and your team. You will be given the opportunity to train, personally develop and progress your career as the company continues to grow.
What we are looking for:
- "Wear your heart on your sleeve", take ownership, be bold and run the business as if it’s your own
- Be cool, calm and collected, manage pressure with ease, nothing can phase you
- You’re not precious, we leave our egos at the door and help get stuff done
- Must have minimum 2 years’ experience as a general manager
- Solid communication and organisational skills, be approachable
- Superb customer & floor service skills
- Excellent all-round business knowledge from financials to customer satisfaction
- An entrepreneurial flair, we encourage you to bring your ideas
- Passionate about people, training, mentoring, growing a team but most importantly, love to have fun
- Personal License holder beneficial
What’s in it for me:
- A competitive salary & bonus scheme
- Training and development
- Career progression and promotion opportunities with regular new openings around the corner
- Get out and about, you automatically get discounts across all our pubs, bars and restaurants
- The opportunity to make strategic decisions within your business - take ownership and Be Fearless
- Annual team trips abroad, regular management incentives and socials - a fun, family atmosphere
- 28 days holiday
- Goes without saying, but we’ll feed you during your shift
- Employee Assistance Programme (EAP)
- Good people know good people - an awesome referral scheme where you can earn up to £1000 per person
- Access your Wages anytime through Wagestream
- Birthdays are for celebrating, so have the day off on us
- Cycle to work scheme
- Enhanced maternity / paternity / adoption pay
Interested in hearing more, get in touch so we can arrange to meet up and show you around.
General Manager - UPB Head Office employer: Urban Pubs & Bars
Contact Detail:
Urban Pubs & Bars Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - UPB Head Office
✨Tip Number 1
Network within the hospitality industry in London. Attend local events, join relevant groups on social media, and connect with other General Managers. Building relationships can lead to insider information about job openings and recommendations.
✨Tip Number 2
Showcase your personality and charisma during any informal meet-ups or networking events. The role requires someone who can create a vibrant atmosphere, so let your passion for hospitality shine through in conversations.
✨Tip Number 3
Research the company culture of the pub group you're applying to. Understanding their values and mission will help you align your approach and demonstrate how you can contribute to their community-focused ethos.
✨Tip Number 4
Prepare to discuss your previous experiences in detail, particularly how you've managed teams and improved customer satisfaction. Be ready to share specific examples that highlight your leadership style and business acumen.
We think you need these skills to ace General Manager - UPB Head Office
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a General Manager, focusing on your leadership skills, customer service excellence, and any relevant achievements in previous roles. Use specific examples that demonstrate your ability to run busy food-led sites.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and your enthusiasm for the role. Mention how your personality and charisma align with the company’s values and culture, and provide examples of how you've successfully trained and developed teams in the past.
Showcase Your Business Acumen: Highlight your commercial awareness by discussing your experience with financial management, customer satisfaction metrics, and any innovative ideas you’ve implemented in previous positions. This will demonstrate your entrepreneurial flair and readiness to take ownership of the venue.
Proofread and Edit: Before submitting your application, carefully proofread your documents to eliminate any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a General Manager role.
How to prepare for a job interview at Urban Pubs & Bars
✨Show Your Passion for People
As a General Manager, your ability to connect with people is crucial. During the interview, share examples of how you've trained and developed your team in the past. Highlight your passion for creating a positive atmosphere for both staff and customers.
✨Demonstrate Business Savvy
Be prepared to discuss your experience with financials and operational management. Bring specific examples of how you've improved profitability or customer satisfaction in previous roles. This will show that you can run the venue like it's your own business.
✨Stay Cool Under Pressure
The role requires someone who can manage stress effectively. Share stories from your past where you've successfully navigated challenging situations. This will demonstrate your calmness and ability to lead under pressure.
✨Bring Your Ideas to the Table
This company values entrepreneurial flair, so don't hesitate to share your innovative ideas during the interview. Discuss any initiatives you've implemented in previous roles that have led to positive changes, showing that you're proactive and forward-thinking.
