Temporary Accommodation Reduction Manager (Perm: West London)

Are you passionate about tackling homelessness, providing strong operational management, and leading a dynamic team to make a lasting impact on people's lives? If so, this is your opportunity to join Ealing Council, who Adecco is delighted to be working in sole partnership with as they look to recruit for a Temporary Accommodation Reduction Manager on a permanent basis. This role is paying an annual salary of £59,739 to £63,159 per annum.

As part of a wider Housing Solutions team, you will provide leadership and management to up to 15 Temporary Accommodation Reduction Officers, Aftercare Officers and Support Workers involved in move-on processes. Reporting directly into the Head of Allocations and Accommodation, you will play a pivotal role in addressing housing challenges and ensuring residents have access to secure and stable homes.

Location: Perceval House, Ealing (West London)
Grade: 15
Hours: 35 each week (Monday to Friday, hybrid working)

Your role will include:

• Working collaboratively across teams within Housing Demand, the directorate, council and with partners delivering seamless end to end outcomes for residents.
• Delivering services across the full range of settings and channels to ensure best outcomes for residents, including face-to-face and home visits.
• Developing move on strategies and plans to support homeless households to find secure long-term accommodation.
• Developing, implementing and managing the move-on process, ensuring transitions are efficient and aligned with their individual needs and circumstances.
• Managing council resources effectively, with a focus on reducing costs, and reducing the use of more costly spot purchased accommodation and B&B usage.
• Ensuring clients are prepared for move on through workshops or one-on-one support in areas such as budgeting, tenancy management, and life skills.
• Leading on liaison and negotiations with external agencies, landlords, and housing providers to secure appropriate housing options for clients.
• Developing partnerships internally and externally to ensure the availability of private sector accommodation to enable the discharge of duty to homeless households in suitable accommodation within the relevant homelessness legislative framework.
• Building and maintaining strong relationships with local authorities, landlords, private agents, housing associations, and support services to create a broad range of move-on options.
• Developing and implementing an after care process that supports tenancy sustainment and financial independence.
• Ensuring an effective allocations of temporary accommodation units to meet the various demands and to manage resources effectively.

Key Responsibilities:

• Contributing and leading where directed in ensuring that service policies, procedures, and processes are continuously developed to reflect legislative and regulatory changes, guidance, and best practices.
• Contributing to a culture of continuous improvement and innovation by supporting the development of and implementation of service improvements, service planning, including clearly communicating goals and expectations to enhance service delivery, processes, and outcomes.
• Being responsible for managing and motivating the workforce, ensuring effective team management, professional development, and fostering a positive and productive work environment.
• Ensuring that regular 1-2-1s, team meetings and individual annual reviews are undertaken supported by a clear individual and team plans.
• Leading and managing assigned projects ensuring all allocated resources are organised effectively and efficiently throughout the life span of the project.
• Representing the department and Council at relevant meetings and as appropriate engaging with community stakeholders and partners.
• Managing and monitoring budgets.

Key performance indicators:

• Delivery of statutory and local performance reporting to agreed timescales and quality standards.
• Reduction of costs in the service.
• Timely identification and notification of applicants to properties.
• Delivery of improvement projects within agreed timeframes and budgets.

We're seeking a results-driven leader with:

• Significant experience in housing or related fields, with a proven track record in homelessness services.
• In-depth knowledge of housing legislation, including the Homelessness Reduction Act 2017.
• Excellent communication and stakeholder engagement abilities.
• Strong understanding of local and national housing policies, strategies, and best practices related to homelessness.
• Experience of leading, managing, and motivating a team, ensuring high performance and effective service delivery.
• Strong project management skills, with experience of successfully delivering complex projects from inception, through delivery to agreed time, cost, quality parameters.

Essential Qualifications:

• Educated to degree level or NVQ Level 4 or 5, or equivalent work experience.
• A Level 4 or 5 Certificate or Diploma in Housing, or a foundation degree from the Chartered Institute of Housing, or a willingness and ability to work towards obtaining this qualification.
• Membership in a relevant professional body, such as the Chartered Institute of Housing.
• Evidence of Continuous Professional Development.

Closing date for applications: Midnight on Sunday 8th June 2025. Interview & Assessment dates: Week commencing Monday 23rd June 2025 onwards.

Ready to lead transformative change in housing solutions? Apply online now, or email robin.turner@adecco.co.uk for a confidential conversation.