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- Tasks: Serve food and drinks while creating a memorable guest experience.
- Company: Join Morgans Originals, a unique collection of independent hotels with a vibrant culture.
- Benefits: Enjoy meals on duty, free uniform cleaning, and a birthday day off!
- Why this job: Be part of a fun team that values diversity and creativity in a lively environment.
- Qualifications: No experience needed, just a positive attitude and passion for food and drink.
- Other info: Opportunities for growth and regular staff events to celebrate together.
You will support the seamless running of the restaurant spaces, by providing a highly efficient and effective service. You will be responsible for ensuring the quality, consistency and delivery of all food options whilst delivering an Engaging, Dynamic Guest Experience.
Provide a friendly, courteous and professional service at all times. Greeting and acknowledging guests whilst building a rapport. Recognising repeat guests and addressing them with their names. Be knowledgeable of food and beverage menus offered and be able to answer queries and/or offer suggestions if asked. Upsell food and beverage menu items where possible, to maximize profit wherever possible.
To prepare, clean and clear tables, before, during and after service. Ensuring that all ordered food is announced to guests at the restaurant. Communicating guest complaints and compliments to management. Communicating guest special occasions to staff/management i.e. anniversaries, birthdays, proposals etc.
A bit about you:
- Be Original - We want our team to be themselves and we celebrate and welcome diversity in all forms, and we give you the opportunities to discover your best self.
- Be a team player - We always have each other's backs and work together to offer the best possible guest experience. Whatever challenge we face - we’re in it together.
- Loves to have fun at work - Working hard is a given but remembering to make it fun is key. Make it fun for you, your team, and our guests.
- Makes Positive impacts - We do more to make a positive impact - from small things to brighten someone’s day to giving back and supporting causes close to our hearts.
- Be Humble & Kind - We’re grounded and approach things with an open mind and show kindness - both with guests and each other.
- Loves to think big & believe - We’re dreamers and entrepreneurial - big, bold thinkers constantly imagining what is possible.
To be successful in this role we ask that you have:
- Previous experience within hotels or service-based industry would be ideal but not required.
- Good communication skills.
- Sense of urgency.
- Yes, yes, yes mentality.
- Can do attitude.
- Have a genuine passion for food and beverage.
Alongside a competitive salary of 12.25 + tronc, we offer the following benefits:
- Meals on duty and uniform meaning you’re fully dressed and fully fed at work.
- Free Dry Cleaning/Uniform washing, to ensure you’re ready with clean uniform for the next shift!
- Season ticket loan to help with the annual cost of travel.
- Ride to work scheme, a loan of up to 5000 to help with the cost of a bike and equipment if you want to ride to work.
- 250 referral bonus if you refer a family member/friend and they pass probation and stay six months.
- A paid day off on your birthday, celebrate your special day on us!
- Free health cash back plan via HSF.
- Guest Experience (A free night at St Martins Lane, Complementary Cocktail and Dinner and Breakfast the next morning) after passing probation.
- Length of Service incentives (extra holidays).
- Excellent discounts across the Ennismore family for you.
- Discount across major retailers and brand via PerkBox.
- Regular Staff get-togethers (Summer party, Children’s Xmas Party, Department nights out).
- Employee Assistance Programme - We’ve got your back.
- Mental Health Champions - It’s ok to not be okay.
- Quarterly & Annual Employee awards.
- Lots of opportunity to progress and switch it up as part of a global family of brands.
- Healthcare cash plan provider to help towards everyday healthcare.
- Eye care vouchers - We are partnered with Specsavers.
Morgans Originals is rooted in iconic cultural legacy, with a collection of independent hotels all sharing the same free spirit.
Contact Detail:
Sanderson London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Server - London
✨Tip Number 1
Familiarise yourself with the food and beverage menus offered at our restaurant. Knowing the details will not only help you answer guest queries confidently but also allow you to make personalised suggestions, which can enhance the guest experience.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in a role-play scenario. This will help you build rapport and improve your ability to handle guest complaints and compliments effectively during the interview.
✨Tip Number 3
Showcase your enthusiasm for the hospitality industry by sharing personal experiences where you provided excellent service or created memorable moments for guests. This will demonstrate your passion and alignment with our values.
✨Tip Number 4
Be prepared to discuss how you can contribute to a fun and positive work environment. Think of examples where you've made a difference in team dynamics or enhanced the guest experience through your positive attitude.
We think you need these skills to ace Food & Beverage Server - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the food and beverage industry or any customer service roles. Emphasise skills like communication, teamwork, and a positive attitude, as these are crucial for this position.
Craft a Compelling Cover Letter: In your cover letter, express your genuine passion for food and beverage service. Mention specific experiences where you provided excellent guest experiences or worked effectively in a team. Show that you understand the importance of creating memorable moments for guests.
Showcase Your Personality: This role values originality and fun, so let your personality shine through in your application. Use a friendly tone and share anecdotes that reflect your ability to engage with guests and create a welcoming atmosphere.
Highlight Relevant Skills: Clearly outline your skills that align with the job description, such as a sense of urgency, good communication, and a 'yes, yes, yes' mentality. Provide examples of how you've demonstrated these skills in previous roles.
How to prepare for a job interview at Sanderson London
✨Know the Menu Inside Out
Familiarise yourself with the food and beverage menus before the interview. Being able to discuss specific dishes and suggest pairings will show your passion for the role and impress the interviewers.
✨Showcase Your People Skills
Prepare examples of how you've built rapport with guests in previous roles. Highlighting your ability to create a friendly and engaging atmosphere will resonate well with the company's values.
✨Demonstrate a Can-Do Attitude
Be ready to discuss situations where you've tackled challenges with a positive mindset. This aligns with the 'yes, yes, yes' mentality they are looking for and shows you can handle the fast-paced environment.
✨Emphasise Teamwork
Share experiences that illustrate your ability to work collaboratively. Mention how you support your colleagues and contribute to a fun and dynamic workplace, as this is key to their team culture.
