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- Tasks: Support wellbeing hubs by organising events and providing customer service across London and North Counties.
- Company: Join Peabody, a company dedicated to helping people flourish in their communities.
- Benefits: Enjoy 30 days holiday, flexible benefits, and up to 10% pension contribution.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Customer service experience, strong communication skills, and basic Microsoft Office knowledge required.
- Other info: Role requires an Enhanced DBS check and a full UK driver's licence.
If you’re customer-focused, empathetic and enjoy travelling and working within different locations, this is the role for you. As well as providing administrative support, you’ll play a crucial role in the successful delivery of wellbeing hubs, programmes and events.
As a Wellbeing Hubs Assistant, you’ll be working across London and North Counties, where you’ll support with a variety of tasks ranging from running coffee mornings, leaflet dropping across our estates or helping with the promotion and organisation of other events and programmes. We’re working with a diverse customer base, so your communication skills will be cracking, and you’ll be a dab hand at creating good professional working relationships.
You’ll be a good problem-solver who can think on their feet. You’ll provide excellent customer service to residents and colleagues by responding to enquiries, and you’ll collate customer satisfaction data and feedback to support with creating case studies. Your passion for customer service will make you the ideal person to support our residents who might need signposting to other services, or those that just need someone to talk to.
You’ll be required to work Monday (full day), Tuesday (half day) and Wednesday (full day). Some occasional evening and weekend work may be required.
To be successful in this role, you’re:
- Experience in a customer facing role with excellent communication skills
- Experienced in promoting a service across a range of means (e.g. leafleting, social media, door knocking) and able to work confidently with a diverse customer base
- Highly organised and able to solve problems to meet customer needs
- Experience with data entry and admin skills, and confident with the basic use of Microsoft office packages
- Understanding of the challenges facing social housing customers and impacting their wellbeing (desirable)
- Experienced of working in an advisory capacity (desirable)
At Peabody, our purpose is to help people flourish. Here just a few of the benefits for you working with us:
- 30 days’ annual holiday, plus bank holidays
- Two additional paid volunteering days each year
- Flexible benefits scheme, including family friendly benefits and access to a discount portal
- 4 x salary life assurance
- Up to 10% pension contribution
This role will require an Enhanced DBS check, a full UK driver’s licence and access to a vehicle.
Ready to apply? Click ‘Apply Now’ and submit your CV and a bit about why you are the right person for the role.
Closing date: 25 May 2025. Interviews will take place on 5th & 6th June. Early applications are encouraged as we reserve the right to close the advertisement earlier than stated. You must be eligible to work in the UK to apply for this vacancy. Peabody are not able to offer Visa sponsorship.
Wellbeing Hub Assistant employer: Peabody
Contact Detail:
Peabody Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wellbeing Hub Assistant
✨Tip Number 1
Familiarise yourself with the specific wellbeing initiatives and programmes that Peabody offers. This knowledge will not only help you understand the role better but also allow you to engage in meaningful conversations during the interview about how you can contribute.
✨Tip Number 2
Network with current or former employees of Peabody, especially those who have worked in customer-facing roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare examples from your past experiences that demonstrate your problem-solving skills and ability to work with diverse groups. Being able to share specific instances where you've made a positive impact will set you apart during the interview.
✨Tip Number 4
Showcase your passion for customer service by volunteering or participating in community events related to wellbeing. This hands-on experience can be a great talking point in your interview and shows your commitment to making a difference.
We think you need these skills to ace Wellbeing Hub Assistant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Wellbeing Hub Assistant position. Highlight your customer service experience and any relevant skills in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your communication skills, problem-solving abilities, and any experience in promoting services or working with diverse customer bases.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your desire to make a positive impact. Mention specific examples from your past experiences that demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Peabody
✨Showcase Your Customer Service Skills
Since the role is heavily focused on customer interaction, be prepared to share specific examples of how you've provided excellent customer service in the past. Highlight your ability to empathise and connect with diverse individuals.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you had to think on your feet to resolve issues. Discuss how you approached these challenges and what the outcomes were, as this will show your potential employer that you can handle unexpected situations.
✨Familiarise Yourself with the Role's Responsibilities
Understand the various tasks involved in the Wellbeing Hub Assistant position, such as running events and promoting services. Be ready to discuss how your previous experiences align with these responsibilities.
✨Prepare for Questions on Data Handling
Since the role involves data entry and customer feedback collection, be prepared to talk about your experience with administrative tasks and using Microsoft Office. Mention any relevant tools or software you are comfortable with.
