Market Insights Manager

Are you a strategic thinker with a passion for uncovering insights that shape organisational success? Certsure LLP is seeking a Market Insights Manager to play a pivotal role in driving our strategy forward through data analysis, market research, and competitive intelligence. About the Role As Market Insights Manager, you will be the key point of reference for the Strategic Leadership Team (SLT), gathering and analysing data to provide actionable insights that inform strategic decisions. You’ll conduct external research, horizon scanning, and competitive analysis while ensuring customer and consumer behaviours are deeply understood. With a focus on delivering clear, evidence-based guidance, you’ll help Certsure identify trends, mitigate risks, and seize opportunities to stay ahead in a competitive landscape. This is a management role where you’ll promote a culture of care and high performance, working collaboratively across teams to ensure Certsure delivers on its vision. Key Responsibilities Conduct research to identify market trends, customer behaviours, and strategic opportunities. Lead internal information gathering and analyse insights using robust methodologies. Perform competitive analysis to identify differentiation and competitive advantage. Manage corporate horizon scanning and risk management processes. Provide strategic guidance to the SLT, supporting the development of aligned operational plans and budgets. Communicate insights clearly and effectively to various stakeholders, from team members to senior leaders. Champion Certsure’s Values and Behaviours Promote continuous improvement and support change management initiatives. What We’re Looking For Essential: Proven experience in data analysis, market research, and strategic planning. Strong analytical skills and ability to interpret complex data sets. Ability to translate data into actionable insights and communicate effectively at all levels. Working knowledge of data collection, analysis, and reporting tools. Demonstrable management skills, fostering high-performance and collaborative cultures. Commitment to continuous professional development. Ability to inspire and engage teams, supporting their development and delivering results. Desirable: Experience managing budgets and working in a regulated sector. Knowledge of corporate risk management. Our benefits include, but not limited… 25 days’ holiday a year (plus bank and public holidays) Company car / car allowance Non contractual discretionary bonus up to 10% of annual salary Employee assistance programme Employee discount platform Flexible and hybrid working (depending on the role) Learning opportunities Life assurance Loyalty awards Workplace Pension Private medical insurance Sickness pay – Depending on your length of service, you could be eligible for our enhanced sick pay which is above the Statutory Sick Pay (SSP) amount. About us Certsure provides industry-leading certification schemes and support to the building services sector. These services are delivered through the NICEIC brand. For almost 70 years, NICEIC has been the UK’s largest certification body for electrical businesses with over 40,000 currently certified with us. As the industry leader, we drive the highest standards of competence and safety. We assess, certify and train electricians, plumbers, renewable energy installers, and gas and heating engineers. To become certified, businesses must demonstrate their compliance with technical standards and industry best-practice through rigorous assessments and continuing professional development. Trade professionals look to us for certification and technical leadership, and value the credibility our name gives theirs. We provide ongoing advice and support and list their businesses on our online ‘Find a trusted NICEIC tradesperson’ tool. We help build public trust in trade professionals – and we never compromise on that trust. We work alongside government and industry to shape policy and drive standards. Many UK businesses, government organisations, local authorities and landlords will only work with NICEIC-certified businesses. PLEASE NOTE: As an employer, Certsure does not provide sponsorship as a licenced UK employer .