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- Tasks: Support residents in council estates, ensuring safe and well-maintained communities.
- Company: Join a dedicated team focused on sustainable housing solutions in London.
- Benefits: Enjoy a hybrid work model with competitive pay and opportunities for personal growth.
- Why this job: Make a real impact in your community while developing valuable skills and experience.
- Qualifications: Strong communication skills and a flexible approach to resident needs are essential.
- Other info: Immediate start available; apply by 26/01/2024.
The predicted salary is between 42600 - 43800 £ per year.
We are looking for Neighbourhood Housing Officers for a temp to perm position in North and South West London, to start immediately.
Hours: 36 hours per week
Rate: £20.58-£20.96/h
Contract: Hybrid role - working in the office and site visits (working outside contracted hours may be required)
The successful candidate will be working closely with residents on various council estates. The main purpose of the role:
- To deliver an integrated generic housing support to tenants and leasehold customers and to work closely with other teams, councillors and Tenants & Residents Associations to achieve sustainable tenancies in sustainable communities.
- To provide a proactive and customer focused housing management service across a designated area and to ensure that the Council fulfils its legal and contractual obligations to tenants and leaseholders.
- To act as a regular and visible presence on estates, taking action to make sure estates are safe and well maintained and provide advice, information and reports on any housing management matter.
- To support the Neighbourhood Housing Team deliver the Vulnerable Residents Offer.
- To work proactively with neighbourhoods to get a good understanding of residents and properties as well as working closely with other agencies.
- To attend external meetings, sometimes after working hours.
Experience / Requirements:
- Ability to communicate with residents in a professional manner, understand their demands and needs.
- Ability to have a flexible approach to each of the residents and encourage them to find their own solution.
- Ability to develop skills, knowledge and expertise to meet resident demands in the neighbourhood, for example:
- Money, Debt and budgeting;
- Resolving disputes;
- Tenancy law;
- Housing Options;
- Employment and skills;
- Health and support.
The closing date for this position is 26/01/2024, with the expectation of a candidate starting immediately. If you are interested and would like to apply for the role, please send your CV and contact details to Magdalena Uzarowska in response to this ad. CVs will be shortlisted as received with successful candidates being contacted.
Neighbourhood Housing Officer employer: Public Sector Recruitment
Contact Detail:
Public Sector Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Housing Officer
✨Tip Number 1
Familiarise yourself with the specific housing issues in North and South West London. Understanding local challenges will help you engage more effectively with residents and demonstrate your commitment to the role.
✨Tip Number 2
Network with current Neighbourhood Housing Officers or professionals in similar roles. They can provide insights into the day-to-day responsibilities and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your experience with community engagement and conflict resolution. Highlighting specific examples where you've successfully navigated these situations will show your capability in handling the demands of the role.
✨Tip Number 4
Be ready to demonstrate your knowledge of tenancy law and housing options. This will not only showcase your expertise but also your dedication to providing a proactive and informed service to residents.
We think you need these skills to ace Neighbourhood Housing Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of a Neighbourhood Housing Officer. Tailor your application to highlight relevant experiences that align with the role.
Craft a Targeted CV: Ensure your CV is tailored specifically for this position. Emphasise your experience in housing management, customer service, and any relevant skills such as conflict resolution or knowledge of tenancy law.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and explain how your background makes you a suitable candidate. Mention specific examples of how you've successfully worked with residents or managed housing issues.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Public Sector Recruitment
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Neighbourhood Housing Officer. Be prepared to discuss how your skills and experiences align with the role, especially in areas like customer service and community engagement.
✨Showcase Your Communication Skills
As this role involves working closely with residents, it's crucial to demonstrate your ability to communicate effectively. Prepare examples of how you've successfully interacted with diverse groups or resolved conflicts in the past.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and flexibility. Think of scenarios where you had to adapt your approach to meet a resident's needs or resolve a housing issue, and be ready to share these experiences.
✨Research Local Issues
Familiarise yourself with the specific neighbourhoods you'll be working in. Understanding local challenges and community dynamics will show your commitment to the role and help you engage more meaningfully during the interview.
