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- Tasks: Join our team as a Customer Service Advisor, handling calls and assisting customers.
- Company: Be part of a well-known organization experiencing exciting growth.
- Benefits: Enjoy a competitive salary, bonuses, and great company perks.
- Why this job: Perfect for those who love shifts and want ample free time while helping others.
- Qualifications: Looking for enthusiastic individuals with excellent communication and customer service skills.
- Other info: Must be a driver with your own transport; 12-hour shifts on a 4-on, 4-off schedule.
The predicted salary is between 29200 - 29200 £ per year.
- Position: Customer Service Advisor
- Salary: £29,200 per annum with a bonus of £3,000 which is paid after two years of continuous service
- Location: Burgess Hill
- Hours: 42 hours per week on a 4 days on, 4 days off basis – 12 hour shift. Shifts available 09:00-21:00 or 12:00-00:00
- Due to remote workplace location it is essential to be a driver and have your own transport
We are delighted to be working alongside our long-term client on an exclusive agency arrangement as they seek to recruit an additional Customer Services Advisor (shift-work) to join their friendly and busy teams close to Burgess Hill.
Duties of the position include:
- Receiving calls for assistance via electronic data transfer, fax, and telephone.
- Recording all details taken from customers on the computer database.
- Communicating with all staff via radio, telephone, fax, and mobile data.
- Monitoring progress of all work and keeping all parties updated.
- Updating computer job records with details of each job as operatives arrive and complete tasks.
- Providing customers with quotations for both roadside and workshop services.
- Receiving and verifying payment for work via cash, cheque, and credit card.
- Carrying out invoicing of company work to motoring organisations.
- Updating both computer and paper records as necessary.
Competencies required:
- Excellent planning and memory – you will be monitoring a number of incidents at any one time and your decisions directly affect both quality of service and company profitability.
- Team skills – you will need to work with a small team of people within the control room and good communication is essential.
- Customer skills – an excellent telephone manner and the ability to reassure customers.
Shift pattern:
- Four days on
- Four days off
- 12 hour working shift time
Salary Package:
- Based on 42 hours per week
- Paid at £12.72 per hour, annual salary of £29,200
- Overtime days standard hourly rate, nights and weekends £18.00 per hour
Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy.
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Customer Service Advisor – Shift work employer: First Recruitment Services
Contact Detail:
First Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor – Shift work
✨Tip Number 1
Familiarize yourself with the specific shift patterns and be prepared to discuss your availability during the interview. Highlighting your flexibility and willingness to work the required shifts can set you apart from other candidates.
✨Tip Number 2
Brush up on your customer service skills, especially over the phone. Practice common scenarios you might encounter in this role, as demonstrating your ability to handle customer inquiries effectively will be crucial.
✨Tip Number 3
Since the role involves teamwork, think of examples from your past experiences where you successfully collaborated with others. Be ready to share these stories during your conversation to showcase your team skills.
✨Tip Number 4
Research the company and its services thoroughly. Understanding their operations and values will help you align your answers with what they are looking for, making you a more attractive candidate.
We think you need these skills to ace Customer Service Advisor – Shift work
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Advisor position. Understand the key responsibilities and competencies required, such as excellent planning, communication skills, and customer service abilities.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and any previous roles that involved handling calls or assisting customers. Emphasize your ability to work in a team and manage multiple tasks effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your shift work flexibility and how your skills align with the job requirements, particularly your excellent telephone manner and customer reassurance abilities.
Double-Check Your Application: Before submitting your application, review all documents for accuracy and completeness. Ensure that your contact information is correct and that you have included all necessary details to make a strong impression.
How to prepare for a job interview at First Recruitment Services
✨Show Your Customer Service Skills
Be prepared to discuss your previous customer service experiences. Highlight specific situations where you successfully resolved issues or provided exceptional service, as this role heavily relies on excellent customer interaction.
✨Demonstrate Your Ability to Handle Pressure
Since the job involves monitoring multiple incidents simultaneously, share examples of how you've managed stressful situations in the past. This will showcase your planning and memory skills, which are crucial for this position.
✨Communicate Clearly and Confidently
Practice your telephone manner before the interview. Since you'll be communicating with customers and team members frequently, demonstrating a clear and reassuring communication style will be key to making a positive impression.
✨Understand the Shift Work Dynamics
Familiarize yourself with the shift patterns and express your enthusiasm for working in a shift-based environment. Being able to articulate why you enjoy this type of work can set you apart from other candidates.
