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- Tasks: Assist customers via calls and manage job records efficiently.
- Company: Join a friendly team supporting a leading client in Burgess Hill.
- Benefits: Enjoy a competitive salary, bonuses, and flexible shift patterns.
- Why this job: Great opportunity to develop customer service skills in a dynamic environment.
- Qualifications: Strong communication skills and the ability to work in a team are essential.
- Other info: Must have own transport due to remote location.
The predicted salary is between 29200 - 32200 £ per year.
- Position: Customer Service Advisor
- Salary: £29,200 per annum with a bonus of £3,000 which is paid after two years of continuous service
- Location: Burgess Hill
- Hours: 42 hours per week on a 4 days on, 4 days off basis – 12 hour shift. Shifts available 09:00-21:00 or 12:00-00:00
- Due to remote workplace location it is essential to be a driver and have your own transport
We are delighted to be working alongside our long-term client on an exclusive agency arrangement as they seek to recruit an additional Customer Services Advisor (shift-work) to join their friendly and busy teams close to Burgess Hill.
Duties of the position include:
- Receiving calls for assistance via electronic data transfer, fax, and telephone.
- Recording all details taken from customers on the computer database.
- Communicating with all staff via radio, telephone, fax, and mobile data.
- Monitoring progress of all work and keeping all parties updated.
- Updating computer job records with details of each job as operatives arrive and complete tasks.
- Providing customers with quotations for both roadside and workshop services.
- Receiving and verifying payment for work via cash, cheque, and credit card.
- Carrying out invoicing of company work to motoring organisations.
- Updating both computer and paper records as necessary.
Competencies required:
- Excellent planning and memory – you will be monitoring a number of incidents at any one time and your decisions directly affect both quality of service and company profitability.
- Team skills – you will need to work with a small team of people within the control room and good communication is essential.
- Customer skills – an excellent telephone manner and the ability to reassure customers.
Shift pattern:
- Four days on
- Four days off
- 12 hour working shift time
Salary Package:
- Based on 42 hours per week
- Paid at £12.72 per hour, annual salary of £29,200
- Overtime days standard hourly rate, nights and weekends £18.00 per hour
Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy.
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Contact Detail:
First Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor – Shift work
✨Tip Number 1
Familiarise yourself with the specific duties of a Customer Service Advisor. Understanding the nuances of handling calls, recording details, and providing quotations will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight your communication skills. Since this role requires excellent telephone manners and the ability to reassure customers, think of examples from your past experiences where you've successfully managed customer interactions.
✨Tip Number 3
Prepare for shift work discussions. Be ready to talk about your flexibility and how you can manage the 12-hour shifts effectively, as well as your ability to work in a team environment.
✨Tip Number 4
Since the job requires driving and having your own transport, ensure you mention your driving experience and reliability. This is crucial for the role, especially given the remote location.
We think you need these skills to ace Customer Service Advisor – Shift work
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and competencies required for the Customer Service Advisor position. Tailor your application to highlight relevant experience and skills.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, communication skills, and any relevant qualifications. Use bullet points for clarity and focus on achievements that demonstrate your ability to handle multiple tasks effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills align with the job requirements, particularly your ability to work in a team and manage customer interactions.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Customer Service Advisor.
How to prepare for a job interview at First Recruitment Services
✨Understand the Shift Work
Make sure you are familiar with the shift patterns of 4 days on and 4 days off. Be prepared to discuss how you can manage your time effectively during these long shifts, as well as how you handle working in a fast-paced environment.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that demonstrate your excellent telephone manner and ability to reassure customers. Highlight any specific situations where you successfully resolved customer issues or improved their experience.
✨Demonstrate Teamwork Abilities
Since the role requires working closely with a small team, be ready to talk about your teamwork skills. Share instances where you collaborated effectively with others, especially in high-pressure situations, to achieve a common goal.
✨Familiarise Yourself with the Role's Duties
Review the job description thoroughly and understand the key responsibilities, such as recording details, updating records, and providing quotations. Being able to discuss these tasks confidently will show your genuine interest in the position.
