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For Companies At a Glance
- Tasks: Assist customers by managing calls and resolving issues efficiently.
- Company: Join a well-established business in South Shore Blackpool with a fantastic setup.
- Benefits: Enjoy onsite parking, great facilities, and overtime opportunities.
- Why this job: Be part of a supportive team while developing your communication and organisational skills.
- Qualifications: Strong communication, multitasking, and attention to detail are essential.
- Other info: This role offers a permanent position with a reputable agency.
The predicted salary is between 21500 - 29500 £ per year.
We are delighted to be recruiting for Customer Service Advisors for a Client with a fantastic set up in an established business in South Shore Blackpool! This role is an easy commute for people based in Blackpool, Layton, Bispham, Poulton Le-Fylde, Lytham, St Annes, Kirkham and Warton.
Customer Service Advisor Salary: £25,500 (overtime available)
Customer Service Advisor Hours: 45 hours between 8am-8pm
Customer Service Advisor company benefits:
- Onsite Parking
- Great onsite facilities
- Overtime opportunities
Customer Service Advisor roles and responsibilities:
- Receiving incoming calls.
- Incident Management from initial call to completion.
- Obtaining and accurately recording order numbers.
- Progress chasing job sheets from Service Providers for work they have completed.
- Inputting data on to our in-house system.
- Allocating jobs to relevant service providers.
- Filing job sheets awaiting order numbers by relevant service providers.
- Scan Job sheets to the relevant service request to aid the authorisation process.
- Collate Service documentation.
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
Customer Service Advisor Key competencies:
- Strong Communication Skills.
- Multi-tasking and organisational skills.
- Good administration skills.
- Strong attention to detail.
- Ability to work well in a team and also work off own initiative.
If this role is permanent, gap personnel is operating as the employment agency. If this job is a temporary role, gap personnel is operating as the employment business. Gap personnel is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job.
Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy.
Contact Detail:
gap personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding their products and policies will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills. As a Customer Service Advisor, you'll need to convey information clearly and effectively, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Highlight your organisational skills. Think of examples from your past experiences where you've successfully managed multiple tasks or projects, as this is crucial for the role.
✨Tip Number 4
Prepare questions to ask during the interview. This shows your enthusiasm for the position and helps you assess if the company culture aligns with your values.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Service Advisor role. Emphasise your strong communication skills, attention to detail, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific competencies from the job description, such as your ability to multitask and work well in a team, and provide examples of how you've demonstrated these skills in past roles.
Highlight Relevant Experience: In your application, focus on any previous roles where you managed customer interactions or handled administrative tasks. Use quantifiable achievements to demonstrate your effectiveness, such as resolving a high percentage of customer queries.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Advisor.
How to prepare for a job interview at gap personnel
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication skills are essential. During the interview, make sure to articulate your thoughts clearly and listen actively to the interviewer. This will demonstrate your ability to handle customer interactions effectively.
✨Demonstrate Multi-tasking Abilities
The role requires juggling multiple tasks simultaneously. Prepare examples from your past experiences where you successfully managed several responsibilities at once. This will show that you can thrive in a busy environment.
✨Highlight Attention to Detail
Attention to detail is crucial for accurately recording order numbers and managing job sheets. Be ready to discuss how you ensure accuracy in your work, perhaps by sharing specific instances where your attention to detail made a difference.
✨Prepare Questions About the Role
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, team dynamics, or any recent changes in policies. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
