IT Degree Apprentice

• Work on the Helpdesk dealing with customer’s IT issues and ensure helpdesk systems, logs and records are kept up to date.

• Provide an initial analysis and work to provide a first fix for the customer whenever possible.

• Escalate issues and alert a senior member of staff as appropriate.

• Be aware of Service Level Agreements and monitor performance against them.

• Be able to diagnose technical faults quickly and accurately using the remote access diagnostic tools available.

• Looking at more complex technical issues.

• Be involved of new technology for customer projects.

• Excellent customer facing skills

• Good telephone manner

• Basic knowledge of Microsoft Windows and associated applications e.g., Microsoft Office

• Attention to detail

• Good communication, problem solving and technical writing skills.

Personal qualities:

• Able to work as part of team

• Not to be afraid to ask questions

• Honesty – we pride ourselves in being honest with each other and our clients

Entry requirements:

• A Level 3 qualification in a relevant area in any grade.

Acceptable qualifications include:

• Two A levels in one or more similar subject.*

• Level 3 apprenticeship in a similar subject.

• International Baccalaureate at Level 3 in a similar subject.

• BTEC Extended Diploma in a similar subject.

• A work experience route (2-3 years) in a similar subject-related role.

*’Similar subject’ relates to areas directly relevant to or commensurate with ‘Digital and Technology Solutions’. Typically this would be areas such as but not limited to Level 3 digital apprenticeships, A-Level/BTEC Computer Science, Information Technology, Networking, Software Engineering, etc.

Please note: Learners must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject.

We are now looking for an eager candidate to join us as an apprentice.

You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Degree Apprenticeship.

Salary: £26,000 per annum., * 40hrs a week / 8am – 6pm, Monday to Friday. [30 minutes for lunch]

• Staff work a total of 40 hours a week. Staff are either on an early or late shift

Company perks:

• Structured training

• Close to transport

• Microsoft exams provided upon agreement

• Increase pay with each pre-agreed Microsoft exam passed, this can be worth up to £4k per annum in salary increases

• Exposure to wide range of technologies, including servers, data centres, networks and security

• Free tea & coffee

• Company Pension