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For Companies At a Glance
- Tasks: Be the friendly first point of contact for customer enquiries and order processing.
- Company: Join a leading construction-focused organisation in Watford.
- Benefits: Enjoy a competitive salary, supportive team, and opportunities for growth.
- Why this job: Perfect for those passionate about customer service and DIY; make a real impact!
- Qualifications: Experience in customer service and a keen interest in construction or tools required.
- Other info: Convenient location with on-site parking available.
The predicted salary is between 28800 - 43200 £ per year.
Strong customer service and communication skills, MS Office skills.
Your new company:
Are you a customer-focused professional with a passion for construction, building, or DIY? Join a leading organisation in Watford and become a key part of their customer service team.
Your new role:
As a Customer Services Coordinator, you’ll be the friendly and efficient first point of contact for the organisation's clients. You’ll manage enquiries, process orders, and ensure customers receive fantastic service every time.
Key Responsibilities:
- Respond to customer enquiries via phone and email
- Process orders and coordinate deliveries
- Liaise with internal departments to resolve issues quickly
- Maintain accurate customer records
- Provide knowledgeable support for machinery and tools
What you’ll need to succeed:
- Experience in customer service or coordination roles
- Background or strong interest in construction, building, woodwork or tools
- Excellent communication and organisational skills
- A proactive, problem-solving attitude
What you’ll get in return:
- Competitive salary
- Supportive team environment
- Opportunities for growth and development
- Convenient Watford location with on-site parking
If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer services coordinator
✨Tip Number 1
Familiarise yourself with the construction and DIY industry. Understanding common tools, machinery, and customer needs will help you stand out during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging in mock conversations or role-playing scenarios. This will prepare you to handle customer enquiries effectively and showcase your ability to provide excellent service.
✨Tip Number 3
Network with professionals in the construction and customer service sectors. Attend local events or join online forums to connect with others who can offer insights or even refer you to opportunities within the industry.
✨Tip Number 4
Research the company thoroughly before your interview. Knowing their products, services, and values will allow you to tailor your responses and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Customer services coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills related to construction or DIY. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your interest in the construction industry. Mention specific experiences that relate to the role and explain why you would be a great fit for the team.
Highlight Relevant Skills: In your application, emphasise your communication and organisational skills. Provide examples of how you've successfully managed customer enquiries or resolved issues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hays
✨Show Your Customer Service Skills
Be prepared to discuss your previous customer service experiences. Highlight specific situations where you successfully resolved issues or went above and beyond for a customer, as this role heavily relies on strong customer service skills.
✨Demonstrate Your Interest in Construction
Since the company values a passion for construction, building, or DIY, make sure to express your interest in these areas. Share any relevant experiences or projects that showcase your knowledge and enthusiasm for tools and machinery.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in this role, such as handling complaints or processing orders. Practising your responses can help you feel more confident during the interview.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask the interviewer about the company culture, team dynamics, or growth opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
