Senior Retail Technology Manager (Back of House)

The Senior Retail Technology Manager (Back of House) will work as part of the Retail Technology Team to develop and define Pret’s Retail Technology strategy. Working alongside Pret’s IT, operational, transformation and delivery teams as well as key service providers, this role will drive innovation, support key systems, help develop products and ensure Pret is constantly benefitting from the best technology. This is a hands-on technology leadership role, pragmatically engaged in designing, supporting and managing the health of key business systems within Pret. The role will have a focus on point of sale / or Back of House products as required and aligned to your skills.

The Senior Retail Technology Manager (Back of House) will input into Pret’s technology governance process, to ensure that decisions are made swiftly and effectively, giving appropriate balance to strategic capability and pragmatic, real-world solutions.

Reporting to the Head of Retail Business Systems, the Senior Retail Technology Manager (Back of House) will be responsible for the applications, systems, platforms (including both hardware and software) and the associated strategic architecture and engineering principles that will deliver Pret’s Retail Technology landscape.

This role is key in enabling Pret’s wider transformation programme, inputting heavily into both customer and operations technology solutions primarily focused on technology within Pret’s shop ecosystem but recognising that there will be overlap into other technology domains including digital to support Pret’s growing franchise and equity omni-channel business.

The role will manage a team of Retail Technology Managers and EPOS Menu Managers as required to deliver support and maintenance to our retail business systems.

Responsibilities

• Assist in setting Pret’s broader technology strategy, architecture, and engineering principles and specifically responsible for Pret Retail Technology Strategy.

• Drives innovation across Pret’s retail technology functions, providing expertise and mentorship

• Ensures that Pret always benefits from the most appropriate technology choices, with an eye on strategic ambition, speed of change as well as cost specifically in the retail space.

• Supports Pret’s Technology Delivery Function in delivering change across a portfolio of programmes and projects

• Develops strong relationships and collaborative ways of working at all levels across internal and external stakeholders, including franchise partners and suppliers.

• Provides UAT and over all testing of new relases into retail technology as well as managing configuration layer support within the retail technology systems as needed.

• Supports and maintains SLA’s for uptime within critical retail business sytems

• Helps to create sustainable training materials and encourages operational teams to become product champions across Pret

• Delivers controlled change into Pret’s retail technology estate and manages product change requests as well as a backlog of product development and innovation projects.

• An expert Retail Technology professional, with proven experience, delivering initiative solutions in a similar multi-site business, ideally having exposure to franchise operating models.

• Experience supporting all elements of the retail ecosystem including Back of House, EPOS and digital commerce implementations, loyalty and discount schemes and the underlying data, integration and technologies.

• A strong customer focus, ensuring defined solutions delight customers and drive a competitive advantage for Pret.

• Passionate about staying on top of tech trends, experimenting with, and learning new technologies.

• Ability to identify software or technology opportunities and drive the introduction of new tools and processes across teams and disciplines.

• A sought out, innovative leader for their deep system knowledge, practical and creative problems solving

• An expert practitioner in their core discipline and are skilled in several other areas. They have experience and knowledge of several domain and product areas.

• Experience in setting strategic direction as well as leveraging external expertise alike.

• Ability to translate business requirements to technical requirements and communicate effectively between audiences.

• An excellent communicator with good spoken and written English language skills.

• Exposure to both ITSM and agile ways of working

• Competitive salary and annual bonus

• 33 days holiday a year including Bank Holidays

• Private healthcare

• Life assurance

• Pret pension scheme

• Season ticket loan

• Free lunch and drinks

• 50% discount in Pret shops worldwide

• Great reward and recognition events

• Legendary parties

The salary range for this role is £80,000 – £90,000 per year.