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- Tasks: Lead a dynamic repairs team, ensuring top-notch service and efficient project completion.
- Company: Join a forward-thinking council dedicated to community improvement and housing excellence.
- Benefits: Enjoy competitive pay, potential remote work options, and a referral bonus of up to £500.
- Why this job: Make a real impact in your community while developing leadership skills in a supportive environment.
- Qualifications: Experience in repairs management or related fields is preferred; strong communication skills are essential.
- Other info: Opportunity to cover for the Principal Officer - Voids and gain diverse experience.
The predicted salary is between 36000 - 60000 £ per year.
Lead the responsive repairs team, maximizing the productivity of in-house labour, and manage external contractors to deliver a high-quality repairs service. Lead the Business Support Team to support delivery of a high-quality repairs and voids service.
Responsibilities and Duties
- Work closely with colleagues across the Council including those in voids, tenancy management, and the wider repairs and investment team, monitoring all repairs, from identification to completion.
- Manage disrepair claims and customer complaints.
- Proactively identify opportunities to improve performance and implement agreed initiatives to support the fast and efficient progression and completion of repairs.
- Deliver a high quality and safe repairs service, achieving compliance with regulatory and locally set standards and a high level of customer satisfaction.
- Produce and analyse management and performance information, and customer insight to identify and deliver improvements.
- Lead meetings, and support effective communication between internal departments, colleagues, and contractors, to support the fast and efficient progression and completion of repairs.
- Provide cover in the absence of the Principal Officer - Voids.
If you are interested in this role, please contact Josh Draycott with an updated CV.
Referral Scheme
If you are not interested in this role but know someone else who might be, don’t forget that we offer up to £500 in vouchers if you refer a friend to us and we place them in the job.
Principal Officer - Repairs - Housing (Team Leader) employer: Spencer Clarke Group
Contact Detail:
Spencer Clarke Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Principal Officer - Repairs - Housing (Team Leader)
✨Tip Number 1
Familiarise yourself with the latest trends and best practices in housing repairs management. This will not only help you understand the role better but also allow you to discuss relevant topics during your interview, showcasing your knowledge and enthusiasm.
✨Tip Number 2
Network with professionals in the housing sector, especially those involved in repairs and maintenance. Attend local events or join online forums to connect with others who can provide insights or even refer you to opportunities within their organisations.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams or managed projects in the past. Highlight your ability to improve performance and customer satisfaction, as these are key aspects of the Principal Officer role.
✨Tip Number 4
Research the Council's current initiatives and challenges in housing repairs. Being knowledgeable about their specific context will allow you to tailor your conversation and demonstrate how you can contribute to their goals effectively.
We think you need these skills to ace Principal Officer - Repairs - Housing (Team Leader)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations of the Principal Officer - Repairs position. Tailor your application to highlight relevant experience in leading teams and managing repairs services.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in managing repairs teams, handling customer complaints, and improving service delivery. Use specific examples to demonstrate your leadership skills and ability to work collaboratively across departments.
Showcase Analytical Skills: Since the role involves producing and analysing management information, make sure to mention any experience you have with data analysis or performance monitoring. Highlight how you've used insights to drive improvements in past roles.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your qualifications but also expresses your enthusiasm for the role. Mention your commitment to delivering high-quality services and your proactive approach to problem-solving in repairs management.
How to prepare for a job interview at Spencer Clarke Group
✨Understand the Role Thoroughly
Make sure you have a solid grasp of the responsibilities outlined in the job description. Familiarise yourself with the key aspects of leading a repairs team, managing contractors, and ensuring high-quality service delivery.
✨Prepare Examples of Past Experiences
Think of specific instances where you've successfully led a team or improved service delivery. Be ready to discuss how you managed disrepair claims or customer complaints, as these are crucial for this role.
✨Showcase Your Communication Skills
Since the role involves leading meetings and facilitating communication between departments, be prepared to demonstrate your ability to communicate effectively. You might be asked how you would handle conflicts or ensure smooth collaboration.
✨Highlight Your Analytical Abilities
The position requires producing and analysing performance information. Be ready to discuss how you've used data to drive improvements in past roles, and think about how you can apply this skill to enhance the repairs service.
