Customer Account Manager

Offering £25,200 Basic Salary plus Realistic OTE £31,000 & Great Benefits. Our client is an established manufacturing facility based in the Harrogate area. Due to continued growth, they are now recruiting a Customer Account Manager to join their established customer service team. The successful candidate will be responsible for proactively contacting existing clients and responding to warm leads provided, speaking with customers to understand their requirements, on request providing product and pricing information, and helping customers to complete orders.

Key Responsibilities:

• Account managing a variety of customers by phone, email and post.
• Providing a consultative approach when liaising with customers, building rapport and maximising account potential by gaining an understanding of a customer’s business and their short and long-term requirements.
• Discuss and provide information relating to our client’s products and services in a professional and structured manner – product training provided.
• Promptly following up on warm leads through business website and CRM database, answering customer questions, providing product information and forwarding sales quotations on request.
• For high revenue customers, if they require more in-depth conversation, arrange for a Territory Manager to attend to explain business, demonstrate product and discuss trial options.
• On occasion, represent our client at exhibitions, trade events and client events.
• Ensure client information is kept up to date and accurate on CRM system.
• Provide feedback to Management of won or lost opportunities.

Additional Duties:

• Experience gained in B2B Sales, Customer Service or Account Manager, ideally.
• Strong communication skills with an ability to build rapport well and ask questions to better understand a customers’ requirements.
• Enthusiastic and confident liaising with customers via telephone and email.
• Be team orientated with the confidence to work on your own initiative.

This is a full-time, permanent, site-based position in Harrogate. All successful candidates will be contacted within 5 days of application.